eir Reviews 3,344

My broadband was off i called Eir Helpline
I chatted with Patricia she was very polite and professional as the issue was a bit complex she transferred me to Jordon he explained that my account was disabled as per security check and he would get my service up the next day Jordon called me today to confirm everything was sorted i have to say his customer skills was was exceptional thanks team for a job well done Regards Thomas

I had an incredibly frustrating experience trying to cancel an elderly family member’s Eir account. They’re in hospital and unable to manage anything themselves, I’m an authorised person on the account, and the bills come out of my bank account - yet Eir still refused to let me cancel without uploading a medical letter from a doctor. During an already stressful time, this is completely unreasonable and shows no compassion for vulnerable customers.

When I asked what would happen if I cancelled the direct debit, I was told the account holder, who is in hospital, would get overdue charges and would end up with debt collectors. How is that an acceptable solution?

I then asked how to cancel the account for any other reason (so a medical letter wouldn’t be needed). They told me it was impossible, despite the fact that I’m authorised and paying the bill myself.

They also tried to justify the policy by saying they “get people calling to cancel other people’s accounts.” When I asked if they mean people who are authorised on the account, someone the customer deliberately gave permission to handle everything, they had no answer, because it makes no sense.

This whole process was rigid, unhelpful, and needlessly stressful at a time when we’re already dealing with enough.

I truly urge anyone considering Eir to reconsider

Consistently overcharged throughout 2025 with incorrect billing, unexplained fees, and an invalid early termination charge applied without consent. What should be a simple business account turned into months of disputes.

I’ve spent countless hours on phone calls and emails just to get basic billing errors acknowledged. Services were changed by Eir, yet I was penalised with an Early Cease Charge anyway. Paper bill fees were added despite being on Direct Debit and managing the account digitally.

The lack of transparency, poor communication between departments, and the constant need to chase corrections is unacceptable for a business customer. Billing should not require this level of effort to get right.

Would not recommend Eir Business to anyone who values their time or wants predictable, accurate billing.

I moved to a new house and previous tenants used eir as their internet broadband, so I gave it a try. It was my mistake as the contract is fixed to 12 months and I cannot stop using their service till it ends and the speed was advertised as 500Mbits, but the provided modem restricts speed to 100Mbits for the ethernet port where my router is connected to (I'm using my router as it has 4 antennas and I can easily cover the whole house with it, but apparently eir doesn't want me to use it restricting the speed on the modem side).

I’ve been an eir customer for over 10 years and until recently was paying €40.99 per month for fibre broadband and landline. When my contract ended, my monthly charge jumped to €81.99, effectively doubling overnight.

The issue I have is that I received no clear notification that this price increase would happen.

The only communication I received from eir about my contract ending was an email stating that:

“Based on our current offerings, your plan will continue to be the best price available to you after the above date(s) whilst you remain outside of any minimum contract term…”

There was no mention of any price increase, never mind one of this size. In fact, the wording strongly implied that my pricing would remain reasonable and competitive if I stayed on the same plan.

Had I been clearly told that my bill would jump from €40.99 to €81.99, I would obviously have reviewed alternatives or switched provider before the contract ended.

I feel this lack of transparency is misleading, especially given how significant the increase is. As a long-term customer, it’s particularly disappointing.

Reported a Broadband Fault at 9.45 this morning and Paul the Engineer arrived at 12.45, he sourced the fault and had it fixed in 30 Mins.

Absolutely brilliant service and Paul is a great representative for the company.

Internet down in Leitrim, reported yesterday morning, spoke to 1901 and they tell me it takes 3 days to fix a fault and could be 5 days. No indication given for fix and that's that.
Wouldn't be tolerated in any other industry/sector. Appalling.

Its a shame there is no option to give 0 stars. by far the worst company i have ever dealt with in my life. shocking, painful and unbelievably useless. terrible company policies they force staff to push, terrible, unreliable connection. no matter how much you will save, its not worth it! stay away,

Worst customers service and embarrassing speed discrepancy with other providers. Avoid like the plague.

Can't cancel my order, try on the website can't, can't download the app on my country, can't cancel it on the support, can't call the numbers, just useless service

Charge so much more then other companies catch you with deadlines support lines awful. Cowboys

Reported fault on Friday morning. It was fixed on Monday early afternoon. I am delighted with this professional service. Thank you.

EIRs service is still 1980s 3 world countries have faster internet then eir is offering in Ireland but charging top dollar for f all.

4 months to connect home on broadband, still waiting. Guys y are the worse customer ever 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

I switched from one provider to another so am now with eir and have had nothing but problems although the do try to solve them my broadband remains shite compared to my previous broad band supplier I would not recommend going with eir

I visited my Eir Retail outlet in sligo and wished to change my pay as you go plan .The Sales person there dealth with me and arranged all seemingly all without any issues !!!
I was told the change over would take 1 to 2 hrs so i called back in 3 hrs .
Now this soundsa bit like groung hog day !
I was assured from the beginning eir had changed for the better ...i was sceptical
Now for the reality..
My account could not be activated...
Eir are having technical problems and it was been escalated ..and it would take
Probably 5 to 6 working days !!!
Same aul guff I always received in the past and now again today
I cancelled my order...
So stay away from this awful company
And so much for a company that has
Changed

I'm autistic and have ADHD and had requested Eir send me notifications by text for when my bill was due, this went well for ages but one day I got a notification by text saying payment was overdue.

I went to my local Eir store, paid my bill and mentioned that I'd stopped receiving text notifications of my bill and they told me to ring customer service.

Rang customer service and was told that they don't send text notifications of bills being due, they send emails instead.

It's ridiculous that they can send a text informing you that your bill is overdue but not a text notififying you that your bill is due, I have received late payment fees because of this.

I get a maximum of 1 or 2 texts per day but get dozens of emails per day, its much more convenient to get a text than having to wade through countless emails.

Experience was months ago, I can't remember the date so I'm not changing it from today's date.

Edit: Oh and I received a phone call from an Eir rep offering me an upgrade to a newer model in the samsung S FE line, I was told the offer came with Samsung ear buds, however when the phone arrived the ear buds weren't included, people at my local Eir store told me the ear bud offer had expired several days before the rep called me.

I contacted Eir yesterday to enquire about upgrading to the latest Eir Fibre box, and I was genuinely impressed by the service I received. Keith and Kayleigh were absolutely superb - professional, friendly, and incredibly efficient. Despite still being in contract, they handled everything seamlessly, resolving the details without any hassle.

To top it all off, my new fibre box arrived today (December 23rd) - less than 24 hours later! That’s what I call next-level customer service. Huge thanks to the team for making the whole process so smooth.
A special thank you as well to the lovely lady in the Eir Mallow retail store who kindly gave me the contact number to call - you set the whole process in motion, and I really appreciate it. thank you 🎄🙏

I just switched to eir from three because they got rid of their 3,000 minutes a month deal and eir have unlimited calls texts to any network, but by God eir's internet speed is shocking.
Three if you bring back the 3,000 minutes deal I will come back

Why is there a 30 minute hold time if you are second in the queue???