Egertons Recovery  Reviews 

194
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally kind, helpful, and professional during stressful situations. Many people highlight the prompt response times, with technicians often arriving sooner than expected and keeping them informed. The service provided is frequently described as efficient, with drivers quickly diagnosing issues and getting vehicles back on the road. Reviewers appreciate the thoroughness of the technicians, who often go above and beyond to ensure safety and provide additional advice. The overall recovery process is noted for being seamless and hassle-free, with many expressing gratitude for the reassuring and friendly approach of the team. This consistent level of excellent service makes customers feel confident in recommending the company to others.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent, professional, and friendly... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the quick arrival times and efficient... See more

Response time

Customers consistently note positive experiences with response times, often highlighting prompt and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Egertons Tredegar - Wayne and Dean. We’re so kind, helpful, thoughtful and helpful towards me when I collected my belongings from my car. Which was written off by my insurance company after my rec... See more

Company replied

Rated 5 out of 5 stars

I was fortunate to have my car rescued by Jordan from Egerton’s Recovery via Green Flag today. Jordan was exceptional. No doubt I was having a bad day, but Jordan made it a whole lot better and got... See more

Company replied

Rated 5 out of 5 stars

21/6/26 broke down at Brampton Brilliant service, normal wait time, was informed how long with up dates to pick up our campervan, no hassle, driver just got on with it after everything was safe, lo... See more

Company replied

Rated 5 out of 5 stars

Having had text from Green Flag to let me know time technician would attend I had phone call from Everton’s as their man could be here sooner. Just as well because info they had rec’d was incorrect. C... See more

Company replied


Company details

Written by the company

Our 24/7 Nationwide Repair and Recovery operation is dedicated to providing prompt, reliable services to individuals and businesses across the country. Whether it's emergency repairs or vehicle recovery our highly trained team is always ready to respond to your needs, ensuring minimal downtime and maximum efficiency. We pride ourselves on our commitment to customer satisfaction and service delivery. Trust us to be your go-to resource for all your repair and recovery needs, anytime, anywhere.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(194)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My thanks goes out to Driver Ste who…

My thanks goes out to Driver Ste who came and recovered our car from a flood.
Took his boots off and sorted the recovery for us and insurance company.
Others arrived and left the scene??
Well done and thankyou to Egertons.
Hope Ste gets the recognition for his efforts.
Thankyou so much 👍😉

10 December 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Chris,

There not much that stops us from getting the job done!

Thanks for your review :)

Rated 1 out of 5 stars

Shocking experience

I had a car trailer stolen from Northamptonshire that was recovered by Thames Valley Police and taken to the Baynards Green depot Oxfordshire.

Due to work commitments and not currently having a tow vehicle I was unable to collect for 21 days.
I was informed that I had to pay £685 release fee which they dropped to £504

Considering at no point before this was I informed of being responsible for any costs.

I also tried calling the depot directly on 10+ occasions with no answer and with the opening hours of 9-4 Monday to Friday I was unable to visit.

Considering that it’s my own property, damaged from the theft and cost me £500 I refuse to pay this ridiculous fee for what is my own property

£20+ a day storage for what is just a empty muddy puddle filled yard is a joke
.
I hope that the Police Forces find an alternative company to deal with.

10 December 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Good Morning Tristian,

I understand your frustration about having your trailer stolen and having to pay for someone else's actions.

Police fees are statutory, this is standard with any recovery company regardless of who's fault it is. Secondly, all recovery companies have storage costs. Many vehicles in our depot will be in storage where the driver is not at fault. Regardless of where the fault lies, every vehicle is subject to storage fees. This is standard procedure anywhere.

Regarding being unable to collect because of your work commitments, this is not our fault, its your responsibility to make arrangements for your vehicle.

Our team reduced the costs for you as a gesture of goodwill, we didn't have to do this and could have charged you the full price.

If you wish to discuss the matter further, your welcome to call in and discuss with our team at Head Office so we can explain the process.

I can assure you have not been over charged and Egertons have followed standard procedure on charges for your vehicle.









Rated 5 out of 5 stars

Flat battery after the freeze.

Having discovered that I had a flat battery in my car and was due to get it to the garage for an MOT I called Green Flag who directed the rescue to Egertons.
The lovely young man who arrived exactly when they said he would was extremely pleasant and had me sorted in no time. I was very impressed by the service from Egertons and would definitely recommend them.

25 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Gill, we really appreciate your feedback, thankyou for taking time to leave us a review.

Rated 5 out of 5 stars

My wife was stranded on the motorway…

My wife was stranded on the motorway this afternoon. After calling Green flag It was arranged for Egerton's to retrieve our car and take it to my local gas. The technician Stephen Hill arrived on time ,was polite, efficient, professional and delivered promptly. Thankyou for a great service. Five star.

25 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi James, we will pass on your message to the driver we really appreciate the feedback. Great to hear you were happy with the service :)

Rated 5 out of 5 stars

Quick call out

Quick call out, technician explained well

10 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hello Maryam thanks for your feedback.

Rated 5 out of 5 stars

Had a flat tyre they was there within…

Had a flat tyre they was there within 20 minutes to take me home. The guy was really nice and friendly and helpful would highly recommend this company and cheap too.very satisfied with the service they gave.

10 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Christopher,

Thanks for taking time to leave your feedback, we are happy to hear you were satisfied with the service. Thankyou.

Rated 5 out of 5 stars

Battery failure in Oxford

Battery failure in Oxford so requested help via green flag. Egretons were out in 30 mins and the technician was really friendly and helpful and had is going in 5 mins and gave good advice on next steps for premanent fix.

10 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi

Thanks for leaving us a great review!

Rated 5 out of 5 stars

Very good service

Very good service - came out quickly on a Saturday to restart my car's battery. Very friendly and helpful and got me back on the road asap!

9 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Thanks for providing us with this positive feedback!

Rated 5 out of 5 stars

Flat battery...

I had left my lights on.. therefore drained the battery. Miles from home, so couldn't call anyone to come and jump start me. Used the Green flag app and within minutes there was an update giving me the name of the company coming out and the estimated time. Next was a phone call from Egertons recovery, giving me an estimated time of arrival. I did feel embarrassed telling them I'd left my lights on...the person on the other end of the phone immediately made me feel at ease, said hopefully we'll give you a jump start and you'll be on
your way. Within 30 minutes the recovery man arrived, my knight in shining armour who within minutes had jump started the car and I was on my way home. Couldn't fault the whole process Egertons were brilliant.

9 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hello!

We are glad to hear you we were able to get your vehicle back up and running quickly. We're always here to help regardless of the circumstances. Thankyou.

Rated 4 out of 5 stars

Brilliant service

Brilliant service. There within thee hour reliable.

8 November 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Great to hear ! thankyou!

Rated 5 out of 5 stars

Genuinely friendly and helpful

Egerton’s Recovery were the chosen 3rd party recovery company for Green Flag. They were fantastic, I received text messages confirming the pick up time, and a personal phone call to let me know the pick up was in the way. I had to change the destination garage after making the booking and they were completely happy to accommodate this. Genuinely friendly and helpful. Many thanks.

29 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

hello, we're very pleased to hear you had a good experience. Thankyou for taking time to leave us a review.

Rated 5 out of 5 stars

Beyond the call of duty service!

Egertons Rhimney

My vehicle is a write off and I called to collect the contents but the vehicle was inaccessible due to a problem beyond anyone's control.

I am disabled and in my vehicle was an important box with emergency medical gear in it.

On hearing this, two of the Edgertons team set too to move the vehicle by hand.

15 minutes of extraordinary effort and they emerged with the bright red box.

It would have been so easy to do nothing

Thanks Guys.

22 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Robin,

This was a breath of fresh air to read, thank you for sharing this review, we will pass it on to our colleague's at the depot.

We are glad you were able to access your contents despite the damage.

Thankyou!

Rated 5 out of 5 stars

The guy on the breakdown truck was very…

The guy on the breakdown truck was very friendly and quickly got me to Halfords to have a new wheel fitted.

19 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hello, thankyou for the review, we are happy to hear you got your tyre sorted quickly and back on the road.

Rated 5 out of 5 stars

Friendly, helpful and efficient

I was helped by a really friendly guy who got me on my way, told me what I needed to do from that point on and who sorted my problem as best he could, quickly.

14 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi! Great to hear we were able to assist. Thanks for the feedback.

Rated 4 out of 5 stars

Carl was excellent 😊

Carl was really friendly and efficient recovering my car that was stranded on the motorway at night. The only reason it is 4 not 5 stars is it would have been even better if the wait time was less.

15 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Amy,

Firstly we apologise that you had to wait a little longer than expected, especially with being on the motorway. We appreciate your honest feedback and can use this to improve our services. Thankyou for taking time to leave us a review.

Rated 5 out of 5 stars

The man who recovered my car was so…

The man who recovered my car was so lovely. Recovered my car swiftly and took it to where it was needed. Would 100% use again (if needed)

15 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Chloe, thankyou for your comments we are pleased we were able to get your vehicle moved quickly and left you happy with the service.

Rated 5 out of 5 stars

Really quick

Really quick, very helpful. Highly recommend. Thanks so much.

14 October 2024
Unprompted review
Egertons Recovery  logo

Reply from Egertons Recovery

Hi Amanda,

Thankyou for such positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look