Eflooring Reviews 

106
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Good price and came safely, although it took a bit of time and delivery to Scotland was pricey. Original delivery date was not suitable, but luckily the courier came a day early, otherwise there would... See more

Rated 5 out of 5 stars

I felt compelled to share my experience with Sammy at EFlooring because the service I received was truly exceptional. When I reached out to Sammy last Friday, I urgently needed a black LVT borde... See more

Rated 5 out of 5 stars

Review update: Following successful contact with Ella at eFlooring everything was sorted she could not have been more helpful. All issues were down to problems with delivery company. Original revie... See more

Rated 5 out of 5 stars

Not used these guys before, but I have to say, the experience was EXCELLENT. In particular, Ash was very quick in responding to emails and questions, which on this occasion was really important due t... See more

Company details

  1. Flooring Store

Written by the company

We are Eflooring, Yorkshire's premier flooring specialist. Approved supplier of Karndean, Invictus, Cormar, Abingdon and much more! As a family run business with over 20 years’ experience in the domestic and commercial flooring industry, you will be welcomed with a warm and friendly approach to finding you the most suitable solution for your flooring needs. We pride ourselves on our unmatchable service and finding you a flooring finish that you will love for years to come. We support you from the initial planning stage right through to the final touches as we undertake all aspects of supply, subfloor preparation and fitting. Whether you choose to have luxurious carpet installed throughout your home or decide to invigorate your space with a premium LVT (Luxury Vinyl Tile) finish, we have a team of highly experienced fitters, and a wide range of designs giving you all the inspiration you need to bring your vision to life. Join our ever-expanding followers over on Instagram to discover the latest styles and trends and take a look at our portfolio of completed projects. Why not pop in and see us or give us a call to arrange a free, no obligation quote


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

106 reviews

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4.6

All reviews

(106)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good price and came safely

Good price and came safely, although it took a bit of time and delivery to Scotland was pricey. Original delivery date was not suitable, but luckily the courier came a day early, otherwise there would have been a problem. Would be better if delivery was to front door, not just kerbside.

9 July 2026
Rated 5 out of 5 stars

I felt compelled to share my experience…

I felt compelled to share my experience with Sammy at EFlooring because the service I received was truly exceptional.

When I reached out to Sammy last Friday, I urgently needed a black LVT border. It was my first time contacting him and I hadn’t used EFlooring before. Even though it was a small order, Sammy went above and beyond by ensuring my border was delivered to the courier that very afternoon. Thanks to his efforts, it arrived on Monday just in time for my fitters!

I wish every company provided this level of customer service—it’s simply outstanding! I wholeheartedly recommend EFlooring to anyone looking for quality service. A truly remarkable company. Thank you!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service from eFlooring

Review update: Following successful contact with Ella at eFlooring everything was sorted she could not have been more helpful. All issues were down to problems with delivery company.

Original review: I would have given zero stars. Waiting in for delivery. Rang to ask what is happening as heard nothing from courier was told you’d look into it and call back that was 2.5 hrs ago heard nothing!

20 May 2026
Rated 5 out of 5 stars

All round excellent

Not used these guys before, but I have to say, the experience was EXCELLENT. In particular, Ash was very quick in responding to emails and questions, which on this occasion was really important due to the short lead times that I had. Price also very good. I did get a slightly lower quote, but more important on this job was the speed of delivery which was really excellent and the first class communication. A clear case of when paying a little more is definitely worth it for first class service.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Ordered by telephone. Very helpful and informative staff. Delivery was very quick and very efficient Great communication and great price

13 February 2026
Rated 5 out of 5 stars

Great service

Great service. I rang and asked for a particular day for delivery. Although it wasn’t guaranteed, staff managed to get it ordered and delivered for my preferred day. A much better price than I had found locally too!

21 October 2025
Rated 5 out of 5 stars

Fabulous service

Fabulous service. Having seen what I wanted online, telephoned with a few queries. Couldn't have been more helpful and friendly! My order was taken and delivered - excellent customer service. Can't recommend highly enough.

23 September 2025
Unprompted review
Rated 1 out of 5 stars

89.99 delivery

A standard delivery charge of £39.99 has been added to your order.
A delivery surcharge of £50.00 has been added for remote area.
I live in Edinburgh......

26 August 2025
Unprompted review
Eflooring logo

Reply from Eflooring

Hi Lindsay,
Thank you for leaving a review. We’ve carefully checked our database and can confirm we have had no orders, enquiries, or contact from you regarding this matter.

To clarify, delivery surcharges are set by couriers due to the size and weight of flooring products, and certain postcodes across the UK (including parts of Scotland) do incur additional costs from couriers themselves.

These charges are not something we add ourselves, and they are clearly disclosed on our website before checkout so customers are aware in advance.

If you would like to discuss this further or believe this may have been posted in error, please reach out to us directly — we’d be more than happy to help.

Kind regards,
The Eflooring Team

Rated 5 out of 5 stars
Eflooring logo

Reply from Eflooring

Thank you for your feedback! 😊 We’re so glad we could help and get you exactly what you needed. If there’s anything else we can do, we’re always just a message or call away.
— The eFlooring Team

Rated 5 out of 5 stars

best trade by far we used in our house renovation :)

done a full house renovation and all flooring supplied and fitted , can not recommended Scott and his team enough , they have gone above and beyond, and helped in every way they could to make sure everything went smoothly, great products at very reasonable prices

6 August 2025
Unprompted review
Eflooring logo

Reply from Eflooring

Wow, what amazing feedback — thank you so much! 🙌 We’re delighted to have been part of your full house renovation and it’s fantastic to hear that Scott and the team helped make the process smooth from start to finish. Enjoy your new floors — they look incredible! ✨
— The eFlooring Team

Rated 1 out of 5 stars

Absolutely terrible experience with…

Absolutely terrible experience with eFlooring. They sent me the wrong product, and then told me I’d have to wait another week before they could redeliver the correct one. When I agreed to a collection, they said they’d come first thing in the morning. I waited in all day, only for them to finally show up at 4pm.

No apology, no urgency, no respect for my time. Completely unprofessional — would not recommend to anyone. Avoid this company if you value your time and sanity.

8 July 2025
Eflooring logo

Reply from Eflooring

Hi Mike,
We’re really sorry to hear you had a frustrating experience — it’s never our intention to cause inconvenience, and we understand how important timing is when you're planning a fitting.

We’d like to clarify a few points for transparency. The issue was reported to us on Wednesday, and we arranged collection and redelivery as quickly as possible. Your replacement was with you by Friday — within 48 hours — so it could still be fitted by the weekend, as you mentioned.

Regarding the collection timing, we did request a morning slot on your behalf. Unfortunately, our third-party courier wasn’t able to accommodate that, so we secured the earliest available option — which was an afternoon collection for that same day. We agree this wasn't ideal, but we did everything we could to work within the limits of their schedule.

Throughout the process, we kept in regular contact with updates and apologised for the inconvenience caused. While we understand your frustration, we genuinely did our best to resolve things swiftly and fairly.

Thank you again for your order, and we do hope everything went smoothly with your fitting in the end.

Kind regards,
The eFlooring Team

Rated 1 out of 5 stars

Sent out wrong item

Sent out wrong item, ended up waiting in three separate days for delivery, the whole process took nearly two weeks for a supposed in stock item

16 June 2025
Eflooring logo

Reply from Eflooring

We’re very sorry to hear that you were unhappy with your experience. We completely understand how frustrating it is when things don’t go to plan, and we sincerely apologise again for sending the wrong item initially.

As soon as we realised the mistake, we reached out and you kindly confirmed at the time that you didn’t need the item urgently and not to worry — which we greatly appreciated. We kept you updated throughout the collection of the incorrect item and the delivery of the correct one, and we’re sorry it still took longer than expected to resolve.

We also followed up with you privately via email to see if there was anything further we could do to make things right, and we’re always happy to help if there’s anything else you need.

Thank you for your feedback — we’ll continue working to improve our processes and avoid similar issues in the future.

Rated 5 out of 5 stars

Fast, efficient quick service to deliver the flooring

Excellent service, order was despatched very quickly. Very friendly on the phone too when I contacted to check when the order would arrive.

Highly recommend and the best priced

12 April 2025
Eflooring logo

Reply from Eflooring

Thank you for your excellent review, we're happy that you love your flooring, we hope to deal with you again!

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