Direct Flooring Online Reviews 

Great service, floor landed as promised.

Best online flooring company! Matt was really helpful and made the whole process a pleasure. Everything arrived exactly on time and was delivered but a great delivery team.

Appreciate all the help we’ll be back again!

I cannot thank Matthew and the team at Direct Flooring Online enough for their incredible service—five stars isn't enough!
After being turned away by suppliers across Europe and the UK who couldn't help me, Matthew stepped up and found a way to get everything done perfectly. They showed the kind of patience and dedication you rarely see these days, handling a complex shipping situation effortlessly until the pallet arrived in pristine condition.
They went above and beyond in every single way, and the actual workmanship is fantastic.
If you want a friendly, professional company that truly cares and delivers when others can’t, look no further than Direct Flooring Online.
Absolute lifesavers!

Hey Matthew, I can't thank you enough!

What an amazing shopping experience at Direct Flooring based in Motherwell , I was assisted by to members of staff , one named Lewis ( who wore glasses ) and the other staff member Davey , they went above and beyond in assisting me to choose and order my laminated tile flooring , They were very Professional and nothing was too much trouble , I can not praise them enough , They are an Asset to Direct Flooring based in Motherwell , I am one HAPPY Customer 😀

Salesman was a liar....said no red in mohogany.....said that was his darkest color so when i said no, he goes to his car and all of a sudden finds 2 more dark colors....i said no...he rolls eyes, goes to car and get additional dark colors. Says his boss lets him do what he wants...never seen someone so unprofessional....if u live around RI area....dont trust them....they are all LIARS

Very impressed ! You won’t regret using these guys for your flooring

I did my research online and decided on these guys. I phoned and dealt with Matthew, who was great at communicating about lead times etc. Great experience all round, would highly recommend and will use again without hesitation.

We’ve been using Karndean Ignea Opus WP313 in our gallery for over 12 years, and it has performed exceptionally, showing virtually no signs of wear or ageing. When it came time to extend into our new building, there was no question we’d continue with the same flooring. We were genuinely impressed to find it still available and matching seamlessly.

The service we received was outstanding. The team went above and beyond to ensure a fast and smooth delivery, pulling out all the stops to meet our tight timeline. Everyone we dealt with was courteous, helpful, and thoroughly professional. It’s rare to find this level of dedication and efficiency, truly first-class service.

Matthew was extremely responsive to any communications. Tracking link provided for delivery. Great product and couldn’t find it cheaper elsewhere.

Great service and a great product. Delivered on time when our builder needed it.

I had my first order with flooring direct and had Matthew deal with my order. Couldn’t fault the service will definitely be using them again and customer service was excellent!

We found Direct Flooring Online great to deal with. Matthew was more than helpful, answering technical questions in depth and detail before we bought the first two rooms of flooring. Delivery was on time, (exceptional as we live on a Scottish Island and so many will not deliver here).

These two points were great, although they also managed to offer the best price we could find.

We had a further query before installation, again Matthew answered promptly, (months after the delivery, he even remembered our order!)

So rare/exceptional to be looked after in this way nowadays, we will be ordering for the remaining rooms in the New Year and I am very happy to recommend Direct Flooring Online.

Excellent service. Matthew went above and beyond. Very helpful.

Great product and fantastic service. Matthew was prompt in answering my queries and able to advise with a tricky situation regarding an inexperienced builder who mishanlded the product. Other providers have let me down in the past, but with Direct Flooring Online I felt like I get proper support - both compentent and 'human' - which gave me huge peace of mind (priceless!) and a beautiful kitchen floor in LVT. Highly recommended!

We purchased the eco gold underlay and found it very easy to use and effective as an underlay. Do follow the instructions though and tape the joins.

Great value, quality product, highly recommend.

Really helpful and did what they said they would. I use them again wand recommend them

Very happy with my purchase of plank LVT flooring from Direct Flooring Online. Pre-sales service was great with much help from Matthew who sent me loads of free samples to look at. He was also quick to respond by email to all my questions and concerns. Ordering was easy and at a great price. Delivery was on time and well packaged. Easy to lay and looks fantastic. Would thoroughly recommend.

Very competitive prices. Excellent quality. I live in the Northeast which wasn’t a problem . Delivery made exactly as promised.

Great company even better communication when trying to to organise fitters etc it goes along way very helpfully when ordering and personal, didn’t feel they was hitting targets etc and the product was good value for money very happy