There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
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Review summary
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Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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The helpful and knowledgeable adviser
The helpful and knowledgeable adviser. A credit to your company.
20 May 2026
Reply from EE
Hi Colin,
We are so pleased our adviser was helpful and knowledgeable. We appreciate your kind words.
-Chris G
Reply from EE
Hi Allan,
Thanks for your review. We're delighted to hear that our guide was able to help you in such a great way.
-Chris G
Always well organised and informative.
19 May 2026
Reply from EE
Hi David,
We're so glad you found our service well organised and informative. Thank you for your kind words.
-Chris G
Horrible experience overall
Horrible experience overall! We’ve recently moved and thought we could walk away with a router we got told that our property needs new installation for full fibre. So we called a few other companies and all came out with same outcome that our property is too far away from the road and too many permissions to get to install it.
We realised that a mobile WiFi hub would work better, so going back to EE we wanted a hub that would help my partners gaming setup and working from home so quality wifi was needed… we left with a 4G Hub due to our location which is shocking as we can see the mast from our window. We installed it and we could only receive a 4mbs download…
So back to the EE Store we went, and I was actually fuming! The “guide” told us that they can’t offer refunds in store, even though we were told to go back to the store over the phone. He then on multiple occasions when I was explaining things to him walked off or talked to someone else. I’ve never felt so disrespected in my life. That all these workers care about is money and commissions.
0/5 stars if I could! So rude and want nothing to do with these people
18 May 2026
Unprompted review
Reply from EE
Hi Caitlyn,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
Reply from EE
Hi Les,
This is amazing to hear and we appreciate you sharing your experience.
Thanks - CW
I am happy with the broadband offer
20 May 2026
Reply from EE
Hi John,
We're happy you're pleased with our broadband offer. Thank you for your review.
-Chris G
Conflicting information or no…
Conflicting information or no nformation. No Contact with engineer. Stressful experience.
8 May 2026
Reply from EE
Hi Ann,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks
-Chris G
good helpful staff got me the phone and…
good helpful staff got me the phone and contract i wanted
19 May 2026
Reply from EE
Hi Patrick,
We're so glad our staff helped you get the phone and contract you wanted.
Thank you for your review.
-Chris G
Correy and Josh were very helpful
20 May 2026
Reply from EE
Hi Jason,
We are so glad our team was helpful. We appreciate your kind words.
-Chris G
Reply from EE
Hi there,
We're glad to hear that the service was nice an quick for you. Thanks for your feedback.
-Chris G
Mohammed was a really nice guy
Mohammed was a really nice guy, easy 10 minute call saved me over £20 a month
20 May 2026
Reply from EE
Hi there,
We're so glad our team member was helpful and saved you money each month. We appreciate your feedback!
-Chris G
Reply from EE
Hi Antony,
We're delighted to hear that you're happy with the service. :)
-Chris G
Staff don’t actually know what they’re…
Staff don’t actually know what they’re talking about. Very unclear and making things up as they go along.
20 May 2026
Reply from EE
Hi Sai,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – CW
I have been with EE for many years as a contented customer
I have been with EE for many years as a contented customer. Over the years I have looked at other providers and never found any that can offer the excellent service that comes anywhere near the quality that EE provides.
19 May 2026
Reply from EE
Hi Paul,
We are so glad to hear you've been a contented customer for many years and appreciate your loyalty. It's wonderful to know our service meets your expectations.
Thanks - CW
Very helpful
Very helpful . Explained everything in detail about renewing contract and options available.Thank you.
20 May 2026
Reply from EE
Hi Pamela,
We're glad we could explain your renewal options in detail. We appreciate you leaving a review.
Thanks - CW
Reply from EE
Hi Christine,
This is amazing to hear. We appreciate you sharing your experience.
Thanks - CW
Reply from EE
Hi Mark,
We appreciate the feedback and it is amazing to see you had a great experience.
Thanks - CW
Reply from EE
Hi Harry,
We are delighted you received excellent, quick service with no fuss. Thank you for your feedback!
Thanks - CW
Reply from EE
Hi Bel,
We're happy the upgrade was quick. We appreciate your positive feedback.
Thanks - CW
Easy process
Easy process, good customer interaction and positive solutions, feel like my needs are the priority
20 May 2026
Reply from EE
Hi Julie,
We are so pleased to hear that your experience was easy and that you felt prioritized. Thank you for your feedback!
Thanks - CW
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