There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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Review summary
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Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
70K reviews
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Reply from EE
Hi Mr Goodrum,
We are glad the phone call was easy. Thank you for your feedback.
Take care - Ritu
Was looking to change broadband
Was looking to change broadband. Seeing your colleague made this so much easier to do in person. He explained everything and we are happy with our new price.
16 May 2026
Reply from EE
Hi Garry,
We're so glad our colleague could make your broadband change easier and explain everything clearly. We appreciate you choosing us and are happy you like your new price!
Take care - Ritu
Call back not received
The whole order was not completed in the time frame we had and we were told the advisor would call us back at 7.00pm the same evening - 15 hours later we are still waiting and we are not sure who now to contact.
18 May 2026
Reply from EE
Hi,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for and you have not received a call back.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Ritu
Phoned back at the time agreed
Phoned back at the time agreed, explained everything clearly
19 May 2026
Reply from EE
Hi Ian,
We're glad to hear we called back as agreed and explained everything clearly. Thank you for sharing your positive experience.
Take care - Ritu
Very pleasant person on phone very…
Very pleasant person on phone very helpful and polite.But cheaper price elsewhere For full fibre a lot CHEAPER.
19 May 2026
Reply from EE
Hi Mark,
We appreciate your feedback regarding our phone service and pricing. We're always reviewing our offers to remain competitive.
Take care - Ritu
Lady who took my call was excellent in…
Lady who took my call was excellent in explaining things to Me. Very polite and efficient
19 May 2026
Reply from EE
Hi Patricia,
We are so pleased our team was excellent, polite, and efficient in explaining things. Thank you for your kind words!
Take care - Ritu
Reply from EE
Hi Patrick,
We are so glad to hear that. We appreciate your kind words.
Take care - Ritu
Clear and efficient
My query and any additional questions were dealt with clearly and efficiently. I was able to make a good contract renewal by phone.
19 May 2026
Reply from EE
Hi Janet,
We're so pleased to hear that your questions were handled clearly and efficiently. We appreciate you sharing your positive experience with us.
Take care - Ritu
E.E bully tactics and liers
Moved house and got a date for activstion for 23rd December 2026.This never happened and i chased up and chased up and was told numerous times by numerous different staff i was due over 6 pounds per day it went over activation date. It got activated on the 15th April 2026 and they have now said im not due any compensation but will lower my deal by 3 poubds a month and give me 100 pounds compensation when i am due over 650. Gavin from the exec complaints team will try and back you into a corner to accept a poor compensation deal by threatening to csncel orders or withdraw offers and then wont produce deadlock letter after he said he would. They wont even go back and listen to the calls that confirm every time i was told about the compensation scheme and i would get it
Beware of the bully tactics
19 May 2026
Unprompted review
Reply from EE
Hi Malcolm,
Thanks for your review. We're sorry to hear that your experience left you feeling this way.
We do take complaints seriously and follow a strict process to ensure your issue is handled properly from start to finish. If you've raised a complaint, we'll work hard to find a resolution for this, and in a case where you remain unhappy, the next step would be referring it for independent review with the Ombudsman. Details of the process can be found on our code of practice, here > https://ee.co.uk/regulatory
If you need help with anything else, please don't hesitate to contact one of our guides who'll always aim to make sure you get the right support and info regarding an issue you may have: https://ee.co.uk/contact-ee
Thanks – Ritu
Reply from EE
Hi Deyun,
We're glad you enjoyed our service and communication. Thank you!
Take care - Ritu
Reply from EE
Hi,
We are thrilled to hear your experience was great, thank you for taking the time to leave us a review.
Take care - Ritu
Easy enough to renew
19 May 2026
Reply from EE
Hi Nikki,
We're glad renewing was easy! Thanks for taking the time to leave us your review.
Take care - Ritu
Raheeda today was excellent and dealt…
Raheeda today was excellent and dealt with my inquiry successfully.
19 May 2026
Reply from EE
Hi,
We are so glad our team successfully dealt with your inquiry. We appreciate your kind words.
Take care - Ritu
Customer service by Mark
Customer service by Mark, give me the explain of my new contract clearly, even though it’s pass his finishing time of work. Most appreciated
19 May 2026
Reply from EE
Hi Pete,
We are so glad to hear our team provided such clear and helpful service, even after hours. We truly appreciate your kind words.
Take care - Ritu
No problems getting through
No problems getting through, as they phone you back. Call centres in England. Well trained staff. But mostly they're an excellent provider
19 May 2026
Reply from EE
Hi Roger,
We're happy to hear that our call-back service and well-trained staff provided an excellent experience. Thank you for your positive feedback!
Take care - Ritu
extremely helpful and understanding…
extremely helpful and understanding staff members got the best most suitable deal for me as a customer
19 May 2026
Reply from EE
Hi Simon,
We are so pleased our team provided an excellent experience, finding you the best deal. We appreciate your kind words.
Take care - Ritu
Wonderful staff
Wonderful staff! Totally appreciate the service. Understood what I wanted and it was done instantly and all explained to me.
19 May 2026
Reply from EE
Hi Michelle,
We're so happy to hear our team provided such wonderful service and understood your needs. Thank you for your kind words!
Take care - Ritu
I have just taken out a tv, broadband package
I have just taken out a tv, broadband package about 2/3 weeks ago . I was given an activation date of 18 may 2026, a couple of days after I had moved into my new property.
I rang on 18 may to find out the activation date had not been made due to some issues by your team . But no one had bothered to tell me
After a long discussion on tele having been cut off 3 times I have now been given a new date of 2 June. Myself and wife are very unhappy about this. It appears that when this sort of thing happens you are unable to get a quick activation date within 24 hours, why not
I am seriously thinking of cancelling the contract due to delays
18 May 2026
Reply from EE
Hi Mr Hickey,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Ritu
Listened and acted on our complaint
After a frustrating experience of not being listened to, both the lady handling the mobile complalnt and Jamie the broadband complaint. I was lstened to and a satisfactory outcome was achieved.
19 May 2026
Reply from EE
Hi Tony,
We're glad we could achieve a satisfactory outcome for you after your initial frustrating experience. We appreciate you sharing your feedback with us.
Take care - Ritu
Agent very helpful
Agent very helpful. Pricing given did not agree with the pricing on the internet site, requiring correction during the sale.
19 May 2026
Reply from EE
Hi Frances,
We're glad our agent was helpful. We apologize for the pricing discrepancy and are reviewing our online information.
Take care - Ritu
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