Edlets Reviews 

Fantastic service. Ali went above and beyond to help.

Great service from Dan. Found the perfect accomodation for me personally. Looking forward to my trip now. Nice to have that personal touch.

Booked an apartment on air bnb for 10 people for £930 for 2 nights in edinburgh. Was the contacted by the host and asked to go on to the edilets website and make a separate booking for some reason , asked what I should do and was told to just look it up online. Already found this very rude and unhelpful. I did anyway , to be told that to confirm the booking the price would be an extra £300. I queried this and explained I had already been charge a different price and they then phoned me and said it was a mistake and that they actually charge an extra 18% on top of the air bnb listing and I was made out to feel stupid as if I should have known this. The person said it was still a good price and didn’t seem to care or want to acknowledge the mistake they made and had nothing else to say other than it was the wrong price and the new price was still a good deal. Absolutely shocking experience and customer service , and considering my card had been charged close to £1000 already they should have just gave me the booking at the advertised price rather than take more money off me and make me feel like I had to do. Avoid.

Very efficient in finding accommodation in short notice. Would be good though to have option to view a place before selecting which one to pick to avoid disappointment when one moves in.

Ali went over and above to try and get us a suitable property during a very busy period. Haven’t stayed there yet but based on Ali’s level of service I would rate Edlets very highly.

Having been let down by another rental firm I was delighted by the speed with which Edlets found me an equivalent rental - and at a better price! The staff I spoke with were very friendly but professional - understood immediately my requirements and asked all the right questions about location, need for fewer stairs etc. A delightful experience, easily the best in the 20+ years I've been coming to Edinburgh for the festival.

I'll know where to start when booking next year.

Did all they could to find us accommodation at short notice in Edinburgh friendly and efficient, thanks edlets!

Very helpful team who did all they could and helped us find accommodation.

Terrible website, fantastic staff.

Unfortunately while booking overseas it can be hard to get these processed, and the website is extremely glitchy and unable to show you prices and other important things.

Thankfully the staff are great and will work hard to send you options, and process things over the phone if their website is having issues. I would use edlets again - thank you!

This is the 3rd holiday in a row that we’ve used Edlets. And each time, Edlets hasn’t let us down! The moment that I sent my criteria, I was immediately sent emails with various options in various price range.

Everyone we’ve ever spoken with have always been brilliant with customer service, but Ali is my go to person and has been Aces

I rang yesterday, was immediately sent some likely properties and by the end of the day I had somewhere that would suit. The lass in the office was helpful and informative - well done and thank you

We stayed in an apartment in Edinburgh over the weekend. We have been accused of damaging things we never touched. A blind would not go up and down when we got there, we just left it as we didn’t really need to use it. Once we left we got accused of breaking the blind. We were accused of spilling ink on furniture, even when we had no pen that would hold ink for this to happen. They have charged us extra for our deposit without letting us know first.

Our contact was extremely rude when we tried to say we didn’t have any ink with us for us to happen and the blind didn’t move when we got there, they then suggested we were liars. Absolutely disgusting way to treat people that have spent over £1500 on the weekend with them. Will never ever be booking with them again.

Prompt response to enquirers at all times

Very helpful service in tracking down a large property for the Edinburgh festival.It was great to be able to ring and speak to someone in person.

Very professional service-orientated company. Great pleasure to deal with them. They fully understand what vistors to Edinburgh need

I was very impressed with Edlets when i was looking for a property to stay in during December in Edinburgh.
Supplied lots of information and answered questions and was very helpful indeed.
I will be using them again and would recommend them

the 10% charge is not a deposit to landlord but a service fee, don't use this website if you are looking for a mid-term stay.

The owner of this company has been harassing me for three days. I am happy to reveal those emails to anyone who asks. At no point has the owner of EdLets explained away the fact that EdLets are happy to list £10500 properties under their “low cost”lets. She has used unkind and unhelpful language. Not professional and not to be trusted.

The staff at Edlets were so friendly, professional and helpful. I must have called back 5 or 6 times, looking for different options for accommodation for our theatre company team for the fringe, and each and every time, they were just as plesant and helpful. Most importantly, we got great accommodation for a really fair price! They really took the stress out of searching.