I have just looked at all the bad reviews and felt I needed to write something. Over the last few years I reckon I’ve had at least 50+ items from this store and they are sublime. Sizing is abit hit an... See more
Company replied
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Review summary
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Super fast delivery. It´s the most beautiful baseball cap I have ever seen. The embroidery and design is stunning. Everyone comments on how cool it is.
Company replied
Been a great fan of Ed Hardy Designs extremely pleased with purchase. Great styles, amazing quality,quick dispatch. Highly recommend 👌👍🥇
Company replied
Ed Hardy never disappoints! The pieces are stylish, authentic, and arrived beautifully packaged. Feels like a real luxury experience from start to finish. Highly recommend to anyone who values quality... See more
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Company details
Written by the company
Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.
Contact info
United Kingdom
- edhardy.co.uk
4.0
Great
671 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Order # 127519…… Please do not order…
Order # 127519…… Please do not order from Ed Hardy, their customer service is the worst ever. They claim they will get back to you in 48 hours and it’s been almost a week no one has t gotten back to me. Ordered for my niece on black Friday as a Christmas gift. Didn’t realize their top ran extremely small wanted to exchange for a bigger size and no response back at all. Ed Hardy just basically ghost their customers. All they care about is the money and not the customers.
25 December 2024
Unprompted review
Reply from Edhardy
Hi Florance,
Thank you for reaching out, and I sincerely apologise for the inconvenience and frustration you’ve experienced.
Upon reviewing your order number, I can confirm that you’ve contacted the UK/EU branch of Ed Hardy. Unfortunately, we are unable to access orders placed on the USA website.
To assist you further, I recommend reaching out to customerservice@edhardyoriginals.com, who will be able to address your concern directly.
While we value all feedback, we kindly ask if you could remove your review and to direct it to the appropriate Ed Hardy branch, as this would ensure it reaches the correct team.
Thank you for your understanding, and I hope your concern is resolved swiftly.
Kind regards,
Michael
Ed Hardy Customer Service
Don't order from ed Hardy
Don't order drom ed hardy, I have used them twice the first time they had not given my jeans I had to go through support their support is awfull the second time with this black friday sale they delivered me a bag that was already opened and my 130 eu trousers were gone, I had captured it on my surveillance camera and send it to them they did nothing. I had waited 3 hours to enter the black friday sale and I was one of the first to enter. Their clothing is amazing but their service and support is awfull, I would not recommend to ever buy here.
3 December 2024
Unprompted review
Reply from Edhardy
Hi Roshan,
Thank you for sharing your feedback. We are truly sorry to hear about your experience with the courier service. While the delivery process is managed by an external courier, we completely understand how frustrating it can be when things don’t go as planned.
As part of our commitment to customer satisfaction, we took full responsibility for the issue and promptly refunded the missing item from your order without hesitation. We believe this was a fair and transparent resolution. Unfortunately, we were unable to meet your request to provide extra products free of charge due to the circumstances, and we sincerely apologise if this fell short of your expectations.
We always strive to provide the best service possible and hope you’ll give us another chance in the future. Should you have any further concerns, please don’t hesitate to reach out to our customer service team.
Kind regards,
Michael
Ed Hardy Customer Service
Really fast delivery
Really fast delivery. Ordering easy. Christmas present for grandson so he hasn't got it yet. But I am sure he will love ut
13 November 2024
Unprompted review
Reply from Edhardy
Hi Janice,
Thank you so much for your great review! We’re thrilled to hear that you found the ordering process easy and that the delivery was fast. We hope your grandson will love his Christmas present once he receives it! 🎁
If you need anything else or have any questions in the meantime, feel free to reach out. Wishing you and your family a wonderful holiday season!
Thanks
Jordan
Ed Hardy Customer Service
Great website fast service excellent…
Great website fast service excellent quality
13 November 2024
Unprompted review
Reply from Edhardy
Hi Nerys,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our website, appreciated our fast service, and are happy with the quality of our products. Your feedback means a lot to us!
We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Jordan
Ed Hardy Customer Service
Excellent quality and definitely worth…
Excellent quality and definitely worth the money that spend. Got shipped out the day after ordering and got delivered within 2 days.
6 November 2024
Unprompted review
Reply from Edhardy
Hi Lewis,
Thank you for your feedback! We’re delighted that you found the quality excellent and delivery fast. We truly appreciate your support and hope to serve you again in the future.
Thanks
Jordan
Ed Hardy Customer Services
Very good service
24 October 2024
Unprompted review
Reply from Edhardy
Hi Helen,
Thank you for your kind feedback. We’re pleased to hear you had a good experience with our service.
We appreciate your support!
Thanks
Jordan
Ed Hardy Customer Services
I haven’t received my package
I haven’t received my package. It was shipped on 7 of october from Germany and it didn’t arrive yet in Hungary (which is weird).
I wait for your answer
28 October 2024
Unprompted review
Reply from Edhardy
Hi Carla,
Thank you for reaching out, and I’m sorry to hear about the delay with your package.
Please contact us directly at hello@edhardy.eu, and we’ll be happy to assist you in locating your delivery and addressing any concerns you may have.
Thank you for bringing this to our attention, and we’re here to support you.
Kind regards,
Michael
Ed Hardy Customer Service
Very fast delivery
Very fast delivery. Quality of product is impeccable
18 October 2024
Unprompted review
Reply from Edhardy
Hi Alice,
Thank you for your feedback! We're thrilled to hear that you received your order quickly and that you're pleased with the quality of our product.
Kind regards,
Michael
Ed Hardy Customer Service
Order process was very quick
Order process was very quick, arrived in my hands less than 24hrs after purchase. Everything looks and feels great, always loved Ed Hardy, will buy again
3 October 2024
Unprompted review
Reply from Edhardy
Hi Edmund,
Thank you so much for your wonderful feedback! We're thrilled to hear that your order process was quick and that your items arrived so swiftly. It’s great to know that you’re pleased with the quality and feel of the products. We truly appreciate your loyalty to Ed Hardy and look forward to serving you again soon!
Best regards,
Michael
Ed Hardy Customer Service
Delivery was quite slow
Delivery was quite slow. Over two weeks, if I remember correctly. Also, the packaging was quite poor. I just ordered a trucker cap and it arrived in nothing but a bag. 0 protection whatsoever so the item could have easily been damaged in transit. So the only reason for the awarded stars is that I like the cap.
P.s. Hardy has recently collaborated with Trapstar which, if you look at their Trustpilot they’re utterly horrendous with their service. So if this company is happy to associate with a brand like that, that says it all.
21 October 2024
Unprompted review
Reply from Edhardy
Hi Mr. Flex,
Thank you for your feedback. We sincerely apologise for the delays in delivery and the packaging issues you experienced. Your concerns are important to us, and we’ll take them into consideration to improve our services. We’re glad to hear that you like the cap, but we understand that the overall experience fell short of your expectations.
Please feel free to reach out to our customer service team at hello@edhardy.co.uk, and we’d be happy to look into this further for you.
Kind regards,
Michael
Ed Hardy Customer Service
Jordan was super helpful when I had…
Jordan was super helpful when I had made a mistake with my order! I received my order very quickly and I love love love my top :)
12 October 2024
Unprompted review
Reply from Edhardy
Hi Esther,
Thank you for your kind words! We're delighted to hear that Jordan was able to assist you with your order and that you received it quickly. It’s fantastic that you love your top! We appreciate your support and look forward to helping you again in the future!
Kind regards,
Michael
Ed Hardy Customer Service
Ed Hardy x Namila is my favourite…
Ed Hardy x Namila is my favourite collection of 2024. Ed Hardy delivery is quick and efficient. The clothing and accessories are top quality. 10/10 service I intend on buying again and again.
30 September 2024
Unprompted review
Reply from Edhardy
Hi Anon,
Thank you so much for your amazing feedback! We're thrilled to hear that you love the Ed Hardy x Namila collection and that our delivery met your expectations. It’s great to know you find our clothing and accessories top quality! We truly appreciate your support and can’t wait to see you shop with us again!
Kind regards,
Michael
Ed Hardy Customer Service
Love the brand and the style it’s…
Love the brand and the style it’s awesome will definitely be shopping again with you
11 October 2024
Unprompted review
Reply from Edhardy
Hi,
Thank you so much for your kind words! We’re thrilled to hear that you love the brand and our style. We can’t wait to have you shop with us again soon!
If you ever need anything, don’t hesitate to reach out. Thanks for being a part of the Ed Hardy community!
Kind regards,
Jordan
Clothes come up small
Ordered a lovely skirt but sizing is very small so didn't fit. Ordered my normal size and it seemed 2 sizes smaller
9 October 2024
Unprompted review
Reply from Edhardy
Hi Kate,
Thank you for your review and for letting us know about the sizing issue with the skirt. We’re sorry to hear that it didn’t fit as expected! Your feedback is valuable, and we'll certainly review the sizing to ensure better accuracy.
Please feel free to reach out to our customer service team at hello@edhardy.co.uk so we can assist you with an exchange or refund. We want to make sure you’re happy with your purchase!
We appreciate your support and hope to provide a better experience in the future.
Kind regards,
Jordan
Ed Hardy Customer Service
The bomber cropped jacket I bought is…
The bomber cropped jacket I bought is lovely although colour different to what I received as they have used filters to make it look a lot lighter then it is.
16 September 2024
Unprompted review
Reply from Edhardy
Hi Sofie,
Thank you for the feedback on the bomber jacket.
When we take our photo's they are in a studio so sometimes they colour may look ever so slightly different.
If you no longer want the bomber jacket please reach out to us at hello@edhardy.co.uk and we will be happy to assist.
Thanks
Jordan
Ed Hardy Customer Service
Reply from Edhardy
Hi Isla,
Thank you for the 5-star review we really appreciate the great feedback.
Kind regards,
Jordan
Ed Hardy Customer Service
Reply from Edhardy
Hi Ben,
I'm sorry to hear you haven't received your order,
If you could contact us at hello@edhardy.co.uk and our customer service team will be more than happy to look into this for you.
Kind regards,
Jordan
Ed Hardy Customer Service
Plaid skirt
Ordered skirt online. Fitting guidelines very helpful. Item even better than expected, good quality. Item nicely packaged. Arrived swiftly.
25 August 2024
Unprompted review
Reply from Edhardy
Hi Clare,
Thank you so much for your kind review! We're thrilled to hear that the fitting guidelines were helpful and that you're pleased with the quality of the skirt.
It's always great to know our packaging and swift delivery exceeded expectations as well!
If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again soon!
Kind regards,
Jordan
Ed Hardy Customer Service
I ordered jeans and didn’t get any…
I ordered jeans and didn’t get any verification message or email after my purchase?! So how can I know when the jeans are shipped or if they even are?
25 September 2024
Unprompted review
Reply from Edhardy
Hi there, Lida, I am so sorry to hear about this. Our customer care team are there to help always. Please email us at hello@edhardy.co.uk, and we will get this all resolved for you.
Please let us know if you need any further help at all on our email and we will be happy to help.
Kind regards,
The Ed Hardy Team.
I love your design and specially the…
I love your design and specially the Punk not death t-shirts I had to have and thanks for them
Unfortunately your EU service from the UK is a mess both in terms of delivery time and DHL service and customs which will make your products 30-50% more expensive.
If you want advice and do E shop for EU email me David
15 August 2024
Unprompted review
Reply from Edhardy
Hi,
Thank you for your feedback, I'm glad to hear you love the design of the Punk not death t-shirts.
We do have an EU website that would be easier for you to use if your ordering from the EU.
Below is the website link,
https://edhardy.eu/?srsltid=AfmBOorJ_AD6q4FIEcsjRQ7xcC1NDt2Aure0kYWF2MY5zdEdf4iICifR.
If you need any further information please don't hesitate to contact us at hello@edhardy.eu
Kind regards,
Jordan
Ed Hardy Customer Service
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