I have just looked at all the bad reviews and felt I needed to write something. Over the last few years I reckon I’ve had at least 50+ items from this store and they are sublime. Sizing is abit hit an... See more
Company replied
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Review summary
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Super fast delivery. It´s the most beautiful baseball cap I have ever seen. The embroidery and design is stunning. Everyone comments on how cool it is.
Company replied
Been a great fan of Ed Hardy Designs extremely pleased with purchase. Great styles, amazing quality,quick dispatch. Highly recommend 👌👍🥇
Company replied
Ed Hardy never disappoints! The pieces are stylish, authentic, and arrived beautifully packaged. Feels like a real luxury experience from start to finish. Highly recommend to anyone who values quality... See more
Company replied
Company details
Written by the company
Welcome to the world of Ed Hardy - where art, fashion, and rebellion collide in a dynamic explosion of colours and design that define contemporary style. The brand transcends beyond clothing; it's a movement, a lifestyle, and a statement of individuality. At the core of Ed Hardy, is the legendary tattoo artist, Don Ed Hardy who at the age of 10, recognised the unique force of tattoo art. Growing up in the 1950s and early 1960s California pop culture, Hardy went on to earn an art school degree from the San Francisco Art Institute. He then learned to tattoo by apprenticing himself to master artists such as Phil Sparrow (the official tattoo artist of the Hells Angels Motorcycle Club). Over the last 40 years, Hardy has transformed this ancient tradition while also bringing fresh energy to painting, printmaking, and ceramics. From graphic tees to hoodies to denim jackets, Ed Hardy's designs exude a traditional and artistic quality that reflects in contemporary style, which seamlessly blends intricate tattoo designs with modern trends. Ed Hardy's iconic status is a testament to its enduring popularity and relevance in today's fashion landscape. While fashion trends come and go, Ed Hardy remains a constant, capturing the imagination and inspiring self-expression in people of all ages and backgrounds.
Contact info
United Kingdom
- edhardy.co.uk
4.0
Great
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from Edhardy
Hi Almas,
Thank you for your positive feedback. We are so glad that your order was everything you hoped!
We really appreciate your support and hope to see you again soon!
Thanks,
Kiana
Ed Hardy Customer Services
Purchased as gift for grandson’s…
Purchased as gift for grandson’s birthday. He loves it.
Very impressed with quality and prompt delivery
14 October 2025
Reply from Edhardy
Hi Gill,
Thank you so much for your kind words! We are so happy to hear that your Grandson is enjoying his birthday gift.
We really appreciate your support and hope to see you again soon!
Thanks
Kiana
Ed Hardy Customer Services
Reply from Edhardy
Hi Yagmur,
Thank you so much for your positive feedback. We are so glad that your order arrived quickly and you are enjoying your shoes!
Your satisfaction means a lot to us, and we look forward to serving you again soon!
Thanks,
Kiana
Ed Hardy Customer Services
Reply from Edhardy
Hi Natalia,
Thank you so much for your kind words! We’re thrilled to hear you were happy with the quality and speedy delivery. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Thanks
Jordan
Ed Hardy Customer Services
shipping adress
i love all the clothes and everything, but i had problems with the zip code, so the order got sent late, even though i set the shipping 1-4 business days, i make the payment on 20 of october, and the email says that the pack will arrive on 28 of October, theese are more than 4 business days
25 October 2025
Reply from Edhardy
Hi Mirko,
Thank you for your honest feedback and for your patience.
We’re really happy you love the clothes, and we’re sorry to hear about the delay with your order. It sounds like the zip code issue caused a small hold-up in shipping, and we understand how frustrating that can be — especially when you’ve selected express delivery.
We’ll review this to make sure future orders arrive within the promised timeframe. We appreciate your support and hope you enjoy your new pieces!
Thanks
Jordan
Ed Hardy Customer Services
My girlfriend is happy
Fast shipping, great quality and beautiful design. My girlfriend is happy with her new cap. Thank you so much.
14 October 2025
Reply from Edhardy
Hi Ariane,
Thank you for your wonderful feedback! We’re so glad to hear that your girlfriend loves her new cap and that you were happy with the quality and fast shipping. We really appreciate your support and hope to see you again soon!
Thanks
Jordan
Ed Hardy Customer Services
Good drip and quality but i had to wait…
Good drip and quality but i had to wait a bit to get the stuff
20 October 2025
Reply from Edhardy
Hi Domen,
Thanks for your feedback! We’re really glad you liked the drip and quality 😎.
I can see the parcel was delivered on the 8th day and we advise to allow 2-8 business days for delivery.
Thanks again for your support!
Thanks
Jordan
Ed Hardy Customer Services
Reply from Edhardy
Hi Christine,
Thanks so much for your review! We’re happy to hear everything arrived quickly and in great shape. Enjoy your new items! 🙌
Thanks
Jordan
Ed Hardy Customer Services
Reply from Edhardy
Hi Keith,
Thank you for your feedback! We’re glad to hear you’re happy with the product and that it arrived on time. We appreciate your support and hope to see you again soon!
Thanks
Jordan
Ed Hardy Customer Services
Reply from Edhardy
Hi,
Thank you so much for your kind words! We’re delighted to hear you loved both our service and products. Your support means a lot to us!
Thanks
Jordan
Ed Hardy Customer Services
Reply from Edhardy
Hi Charlie,
Thank you so much for your kind words!
We’re thrilled to hear you loved the dress and that it arrived quickly and discreetly. Your satisfaction means a lot to us, and we can’t wait to see you shop with us again soon!
Thanks
Jordan
Ed Hardy Customer Services
Reply from Edhardy
Hi James,
Thank you for your feedback!
We’re pleased to hear your order was delivered quickly. We appreciate your support and look forward to serving you again.
Thanks
Jordan
Ed Hardy Customer Services
Love the designs
Love the designs, my order arrived swiftly and was high quality. I'll definitely be back.
17 October 2025
Unprompted review
Reply from Edhardy
Hi Rebecca,
Thanks so much for the great review! We're glad to hear your order arrived quickly and that you’re loving the design and quality. We can’t wait to have you back again soon!
Kind regards,
Jordan
Ed Hardy Customer Services
Where is my money
I orderen 2 Weeks ago, the package didn't get delivered and there is no substance in the responses to my thousand emails about how I get my money back.
Reply to Reply from Ed Hardy:
Sure, you colleague told me to wait a little longer for the packed even though at this point I had already called the dhl (Post) who told me that the package was already on the way to your warehouse. Still my girlfriend (Who ordered the hat) proceeded to write you emails from her Email Adress, gave you the Order Number and everything and it still led to nothing.
But I thank you for the offer to investigate it further and I wrote your colleague again. I hope he can get me my money back.
Update: I finally got my money back, but because it took very long and it wasn't very easy because I got no information from ed hardy regarding about when or how I get my money back, i cant give more then 3 stars.
14 October 2025
Reply from Edhardy
Hi Julian,
Thank you for contacting us.
I am sorry to hear you haven't received your parcel.
I can see that my colleague responded to your email on October 18th, advising you that, as you mentioned, you updated your delivery address with DHL. Please note that this may cause a slight delay in receiving your parcel, as DHL will need to update the shipping label accordingly.
I am unable to see any response to the email sent on the 18th, so could you please email us back so we can assist you further?
I've seen the email your girlfriend sent on the 20th of October, and I responded asking for her to confirm the order details due to DPA laws, as the email address isn't linked to the order, but I haven't received a response.
We will get this resolved for you and contact DHL.
Thanks
Jordan
Ed Hardy Customer Services
Great company definitely 5 star
Great company awesome designs ive bought 2 coats from them just ordered a 3rd and a hat hopefully will be the same quality
14 October 2025
Reply from Edhardy
Hi Nate,
Thank you so much for your kind words and continued support! We're thrilled to hear you're enjoying our designs and that you've come back for more. That really means a lot to us.
We hope your new coat and hat meet or exceed! your expectations in both style and quality.
Thanks
Jordan
Ed Hardy Customer Services
Great Design, Poor Quality
I really like the design of the products, but unfortunately, the quality leaves a lot to be desired.
I bought a baseball cap, and after less than two years, the plastic closure completely lost its teeth. I bought a new cap, and after a year of use, the whole thing is completely faded. This has never happened to me with cheaper brands.
24 September 2025
Unprompted review
Reply from Edhardy
Hi Ditore,
Thank you so much for taking the time to share your honest feedback. We are really glad you enjoy the design of our products, and we are genuinely sorry and disappointed to hear about your experience with the quality of your baseball caps.
What you've described—a plastic closure failing after less than two years and a cap significantly fading after only one year—is absolutely not the level of quality we aim for or expect from our products. We understand how frustrating this must be, especially when you compare it to cheaper brands, and we sincerely apologize for failing to meet your expectations for durability.
We take this kind of feedback very seriously, as it helps us identify specific areas for improvement in our manufacturing and material selection.
We would like the opportunity to investigate this and find a proper resolution for you. Please could you email our dedicated customer service team at hello@edhardy.eu with your order details and a brief reference to this Trustpilot review? We will do our best to get this resolved for you.
We hope to hear from you soon and restore your faith in the quality of our brand.
Sincerely,
The Ed Hardy UK/EU Team
The customer service was the best I…
The customer service was the best I have ever experienced. They were very professional and resolved my problem right away. The communication on their part was also very good.
13 September 2025
Unprompted review
Reply from Edhardy
Hi Eric,
Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our customer service team,
We look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Jordan
Ed Hardy Customer Service
garbage quality for an expensive brand
garbage quality for an expensive brand. bought a hoodie and the print fell off in the wash, the fabric has stretched out. none of this has ever happened to any of my other cheaper hoodies that ive had for years and washed exactly the same way as i did with the ed hardy one.
tried to contact customer support and never heard back. waste of over 100€.
27 July 2024
Unprompted review
Reply from Edhardy
Hi Emily,
Thank you for bringing this to our attention, and I’m very sorry to hear about your experience.
This is certainly not the quality we aim to deliver, and I completely understand your frustration—especially given the price point and the fact that you followed the proper washing instructions.
I also apologise if your previous attempt to contact us went unanswered. That’s not the level of service we strive to provide.
May we kindly ask that you contact us via email at hello@edhardy.eu with your order number and any photos of the issue, so we can look into this further for you?
Thank you again for bringing this to our attention—I look forward to hearing from you.
Kind regards,
Michael
Ed Hardy Customer Service
Great service, speedy responses.
I had an issue with my delivery address. I contacted the WhatsApp support team and they resolved it swiftly. I was even given a delivery upgrade free of charge.
3 June 2025
Unprompted review
Reply from Edhardy
Hi,
Thank you so much for your message.
I'm really glad to hear that our WhatsApp support team was able to assist you quickly and that the delivery upgrade was helpful. It's always great to hear positive feedback, and I’ll be sure to pass this on to the team.
If you need anything else or have any further questions, please don’t hesitate to reach out.
Kind regards,
Michael
Ed Hardy Customer Service
Order # 127519…… Please do not order…
Order # 127519…… Please do not order from Ed Hardy, their customer service is the worst ever. They claim they will get back to you in 48 hours and it’s been almost a week no one has t gotten back to me. Ordered for my niece on black Friday as a Christmas gift. Didn’t realize their top ran extremely small wanted to exchange for a bigger size and no response back at all. Ed Hardy just basically ghost their customers. All they care about is the money and not the customers.
25 December 2024
Unprompted review
Reply from Edhardy
Hi Florance,
Thank you for reaching out, and I sincerely apologise for the inconvenience and frustration you’ve experienced.
Upon reviewing your order number, I can confirm that you’ve contacted the UK/EU branch of Ed Hardy. Unfortunately, we are unable to access orders placed on the USA website.
To assist you further, I recommend reaching out to customerservice@edhardyoriginals.com, who will be able to address your concern directly.
While we value all feedback, we kindly ask if you could remove your review and to direct it to the appropriate Ed Hardy branch, as this would ensure it reaches the correct team.
Thank you for your understanding, and I hope your concern is resolved swiftly.
Kind regards,
Michael
Ed Hardy Customer Service
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