ECPROF Reviews 591

Ordered a webcam came next day per priority delivery. We'll packaged product and good quality item. Online order was easy

Delivered super fast within 24hours. Great service and a nice price too.

The Enterprise HDDs and SSDs, where supplied at a great price and delivered in good time. ECPROF appear to have a good range of IT Devices and Parts in stock

ECPROF supplied a server motherboard which I was unable to find elsewhere in UK. Excellent service. Haven't installed motherboard yet.

ECPROF handled my order smoothly, kept me informed of progress and delivered my product well packaged so it arrived in good condition.

ECPROF supplied some hard drives to me. They were very clear in their communication and the items arrived exactly on time. Excellent service.

ECProf was professional, extremely helpful, understanding to our clients' needs and great to work with.

AVOID these cowboys.
Ordered 2 monitors for new office and paid extra for next day delivery.
Next day nothing arrived and contacted them and they said item was now out of stock so would be 6 business days.
I waited 2 weeks and they didn’t contact me and the items didn’t arrive. I contacted them and they said they want more money as the sale price had now ended ??? They said if I paid it the items were now in stock and they would deliver the next day.
I refused to pay extra and they said the items are out of stock and they cancelled the order.
What a joke of a company

Ordering was simple and delivery quick. Part arrived as described and installed and working with no issues.

Easy to deal with and good prices. Delivery took a while as it had to be imported from the USA. Would recommend.

Hello from Canada. I had been looking for a way to order a very specific Fujitsu laptop for months, but they no longer sell in North America. I finally stumbled on ECPROF. Their price beat everyone else. Shipping process was simple and relatively cheap. Very happy! Highly recommend.

Product very good but paid extra for express delivery (next day) and didn’t get parcel til following week. Disappointed with delivery & no refund of extra charge.

Smooth experience from start to finish with clear communication and great after service with follow up to ensure that the order was received and that I was happy.

No major problem in purchasing process.
Good customer service.

Ordering was easy and i decided to pay exra for a 1- 2 day delivery as i needed the item as i was going on holiday. But this turned out to be a waste of money as the item which was showing on the tracking all of a sudden changed form "its on its way" to rerouted. after a number of phone calls to the carrier they said it had been sent elsewhere, although ECPROF emailled me telling me that i had got the product. after more phone calls and emails i was told i would get a replacement, but then 5 days later the original item was delivered with the exact same tracking number. standard delivery by UPS (2 days). so my experience from ordering and recieving has not been the best i expected the item in the given time, was concerned as it said it was delivered elsewhere and had to wait after paying extra for delivery.

The first part of my order arrived in good time and in good order. I also ordered a motherboard and a processor (Ryzen 9 PRO 3600). I had been promised a 5-7 day delivery. Several weeks after the initial order, the motherboard and processor came into the country. I was asked for £49.01 import duties and there was a further delay sorting this out. Finally, the package arrived. Inside the Motherboard was fine, in its original box and obviously brand new. However, the processor was not in its original box and the pins were protect by a bit of scrap foam rubber! Looking at the top plate I then realised it was the cheaper Ryzen 9 3600 NOT the PRO version. Then, to my horror I noticed that it had scrape marks where thermal compound had been removed, yes IT WAS SECOND HAND!!!!! I contacted the company and sent them photographs to show it was not the model ordered and that it was, in fact, second hand. The response I got was an email showing the delivery details of the parts supplied, and nothing else. I contacted the firm who apologised and told me it had been passed to the relevant team. I was then asked to return the item, for which ECPROF paid courier fees. However, they stated it would be picked up the following day. I emailed to say that I would not be in that day and would they kindly make it the following day. As it was 4.50pm I also followed this up with a telephone call to make sure it was done. I was assured it would be arranged for the day I requested. On returning home the next day I found a note from the courier saying they had called to collect the processor. I rang them and they confirmed that ECPROF had not contacted them to change the date of delivery, so I sorted that out. I was also asked to email ECPROF to let them know when the parcel was collected. This I did but got no response from ECPROF. I eventually called them to ask what was going on as we were now 6 weeks from order date and I was still waiting to build the system. I was told that it would be sent back to their supplier for inspection and replacement or repair. I pointed out that it was not the processor I had ordered or that was specified on their invoice and that it was a second hand item so I did not want it repaired. I also pointed out that as it was not the item detailed on their invoice, they just needed to replace it with the true item or refund my money. The assistant promised to telephone me back in one hour after contacting 'the relevant department'. Two and a half hours late, having heard nothing, I rang them again and insisted that they either post the correct item out to me today, or refund my money in full. I was told this was not the procedure. I became more insistent and asked if he did not have the authority to do this to put me on to his manager or someone who could sanction this odd idea of returning the customers money when the company was unable to fulfil the order. After being put on hold for a short while, eventually I was told that the money would be refunded. slightly less than an hour after my telephone call, I received an email to say my money had been refunded. Sadly, after all this time, my alternative supplier, who was selling the same chip £3 cheaper had run out and I am now faced with spending over £100 extra to get an equivalent processor. The email ended with a hopeful 'Looking forward to having a long term association with you'. Obviously this will not be the case as after all the stress of sorting the problem, plus the extra needless expense they have caused me, I would never trust them with another order.

Not received the goods and still awaiting an answer, having to chase for updates, not good.