The scent we chose was out of stock and initially it took a while to tell us. Initially they provided an equivalent which was not our favourite. We are trialing a unit in a reception area and we fed-... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Loving my Barrel scenting machine, and the oil smells lovely, it fills my apartment, and hits you when entering. I would have given Five stars, but only have four, due to long wait, and slow deliv... See more
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We’ve been using Ecoscent since opening our clinic and have been consistently impressed - not only with the quality of the fragrance and devices, but also with their outstanding customer service.... See more
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Ecoscent has a lovely range of products for both commercial and domestic use. For anyone who loves a nice smelling home/work space I highly recommend their products. They are super helpful and have a... See more
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Company details
About ecoscent.co.uk
Written by the company
At EcoScent, we are passionate about transforming spaces through the power of scent. As a leading UK-based scent marketing company, we combine innovative fragrance technology with expert knowledge to help businesses and individuals create memorable, immersive environments.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
We offer a wide range of premium fragrance oils and advanced scent delivery systems to suit every space. Whether you're enhancing a luxury hotel, retail store, office, or home, our products are designed to boost ambience, increase satisfaction, and leave a lasting impression.
Our mission is to provide outstanding service, trusted expertise, and long-lasting scent solutions that deliver real results. From your first consultation to ongoing support, we’re here to guide you every step of the way.
We proudly serve customers across the globe and are committed to delivering consistent quality in every interaction. At EcoScent, scent is more than just fragrance — it’s an experience that connects people, evokes emotion, and elevates environments.
Discover what scent marketing can do for you. Let EcoScent help you create an unforgettable atmosphere your customers, friends, and family will always remember.
Contact info
Unit 17, Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, United Kingdom
- 02031377283
- ecoscent@ecoscent.co.uk
- ecoscent.co.uk
4.4
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything about Eco Scent is five-star…
Everything about Eco Scent is five-star – from the oils to the diffuser to the outstanding customer service.
I absolutely love the scent – it’s luxurious, fresh, and truly elevates any space. If you’re looking for a high-end fragrance experience with premium service to match, you’ve come to the right place.
I’m already looking forward to purchasing more oils soon.
Thank you, Eco Scent, for delivering excellence.
5 August 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Naz,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve had a five-star experience with everything from our oils and diffuser to our customer service.
It means a lot to know that the scent has brought a luxurious, fresh feel to your space, and we truly appreciate your kind words.
We look forward to helping you find your next favourite fragrance soon!
Best regards,
The EcoScent Team
Makes a difference to our showroom
Great service and products. Everyone comments on the lovely scent from the ecoscent ariel machine when walking into our showroom - currently jasmine, sandalwood, citrus. Green fig room spray is also a lovely scent. Website is easy to navigate.
2 January 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Lorrayne and Mark,
Thank you for your lovely review! We’re so pleased to hear the Ariel machine is making such a great impression in your showroom; Jasmine, Sandalwood, and Citrus make a fantastic combination.
It’s also great to know you’re enjoying the Green Fig room spray and found our website easy to use. We really appreciate your support!
Best regards,
The EcoScent Team
Amazing Fragrances
The fragrances are amazing, I have tried a number of companies in the UK and USA that supply in large bottles for the larger diffuser use and nothing else matches the fragrance quality and range. The customer service is also 1st class, order recieved quickly and Adam has been fantastic. Well recommended I will be a returning customer.
25 July 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Darren,
Thank you so much for your amazing feedback! We’re thrilled to hear our fragrance quality and range have stood out among your experiences both in the UK and the US.
It’s also great to know Adam and the team have provided excellent service; we’ll be sure to pass on your kind words. We really appreciate your recommendation and look forward to welcoming you back again soon.
Best regards,
The EcoScent Team
No other oils can match these …
I’m a bit obsessed over how my house smells and have no less than 10 diffuser machines over the various 3 levels. Finding good oils for the cold diffusion is not easy, I have paid a lot less and the oils are simply not good smelling or the burn rate is high, there are no better oils on the market than Ecoscent and with the best variety around. White Patchouli is my absolute favourite and I could go through litres of that. I recently tried the new pet oil range, these were all light citrus/aromatic in style and I thought a very useful addition. I own 5 dogs and I’m always conscious of whether having the diffuser on is ok for the dogs. So in the dog room, these will work perfectly. Also had the opportunity to try the new Orange, Bergamot and patchouli, this is gorgeous, really long lasting and diffuse with emphasis on the warmer notes than the citrus - loved it. Finally just a mention of the room spray, these summer one is a medley of citrus and although I don’t have the need for these as I use the diffuse, for a spot freshen up, it’s a very uplifting and aromatic blast that freshens the room for a while.
12 July 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Robert,
Thank you so much for your fantastic review! We’re delighted to hear that EcoScent oils are such a key part of your home and that you’ve enjoyed exploring our range.
White Patchouli is a standout for many, and we’re glad to hear it’s a favourite of yours. It’s also great to know the pet-friendly oils have been a welcome addition, especially with your dogs in mind. We’re really pleased you enjoyed the new Orange, Bergamot & Patchouli scent; it’s one of our top picks too for its warm, long-lasting aroma.
Your feedback on the room sprays is equally appreciated; it’s great to hear they’ve come in handy for a quick refresh around the home.
Thanks again for your continued support. If there’s ever anything you need, we’re always here to help.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hi Mark,
Thank you for your fantastic feedback! We’re delighted to hear that you’re happy with both our service and product. Your satisfaction is what we strive for.
Thanks again for choosing EcoScent - we’re always here if you need anything!
Best regards,
The EcoScent Team
Amazing smell
Great product 👍I’m really happy with my product. Easy to use and the smell is amazing.
18 June 2025
Reply from ecoscent.co.uk
Hello,
Thank you for your wonderful feedback! We’re so pleased to hear that you’re enjoying your product and loving the amazing scent. It's great to know you found it easy to use too; that’s exactly what we aim for!
We really appreciate you choosing EcoScent.
Best regards,
The EcoScent Team
Reply from ecoscent.co.uk
Hello,
Thank you so much for the glowing review! We’re thrilled to hear you had a great experience and truly appreciate the recommendation.
If there’s anything else we can do for you, don’t hesitate to reach out!
Best wishes,
The EcoScent Team
Scent is very weak and barely spreads…
Scent is very weak and barely spreads around the house. Certainly not like the web site indicates as the range.
I’m trying settings that scent for longer and more frequently, but oud should be much more heady and this just isn’t.
6 June 2025
Reply from ecoscent.co.uk
Hi Adam,
Thank you for your feedback. We're sorry to hear that the scent hasn’t met your expectations, especially given how important diffusion and fragrance strength are to the experience.
We’ll be reaching out to you via email shortly to discuss this in more detail and find a solution that works for you.
Best regards,
The EcoScent Team
Easy to pay for it with Apple pay and…
Easy to pay for it with Apple pay and the delivery was super fast
3 June 2025
Reply from ecoscent.co.uk
Hi,
Thank you for your kind feedback! We're glad to hear that you found the checkout process easy and that your order arrived quickly. We always aim to make your experience as smooth and efficient as possible.
We hope you’re enjoying your fragrance. Thanks for choosing EcoScent!
The EcoScent Team
Reply from ecoscent.co.uk
Hi Ted,
Thank you for your honest feedback. We’re glad to hear the machines are working well for you. We're sorry to hear that the scents haven’t met your expectations, and we appreciate you bringing this to our attention.
We’ll be reaching out to you via email shortly to understand more about your experience and see how we can improve things for you.
The EcoScent Team
My product arrived quickly
My product arrived quickly. I am loving the fragrance eco scent provides for my home
29 May 2025
Reply from ecoscent.co.uk
Hi Christie,
Thank you for your lovely feedback! We’re so pleased to hear your product arrived quickly and that you’re loving the fragrance EcoScent brings to your home. Creating a welcoming atmosphere through scent is what we’re all about!
If you ever need anything from us, don't hesitate to reach out – ecoscent@ecoscent.co.uk
The EcoScent Team
I have customers coming into my store…
I have customers coming into my store and consistently appreciating the beautiful scent that ecoscent have provided me with.
I’ve been dealing with Shanice for about a year and the service is extremely fast and organised.
Highly recommend!
4 June 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Joshua,
Thank you so much for your kind words! We’re delighted to hear that your customers are enjoying the beautiful scent in your store – that’s exactly the experience we strive to create!
It’s wonderful to know that Shanice has been providing you with fast and organised service over the past year; I’ll be sure to pass on your compliments to her.
We appreciate your recommendation and look forward to continuing to support your business!
The EcoScent Team
Reply from ecoscent.co.uk
Hi Denise,
Thank you for your kind feedback! We’re so pleased to hear that everything went smoothly and you were kept well informed about your delivery.
Your satisfaction means a lot to us – we look forward to scenting your space again soon!
If there’s anything else you need, we’re always happy to help – just drop us an email at ecoscent@ecoscent.co.uk
The EcoScent Team
Initial issue resolved quickly
Initial issue resolved quickly. All good and pleased with the product.
23 May 2025
Unprompted review
Reply from ecoscent.co.uk
Hi Nigel,
Thank you for your updated feedback – we’re really pleased to hear that everything is now sorted and that you're happy with the product. It was a pleasure assisting you, and I’m glad we could resolve the issue promptly and to your satisfaction.
If there’s anything more we can do or if you ever need help in the future, we’re always here.
The EcoScent Team
Reply from ecoscent.co.uk
Hello,
Thank you for your lovely feedback! We’re so glad to hear you’re enjoying the product and its beautiful scent – that’s exactly what we love to deliver.
If there’s anything else you need, we’re always happy to help – just drop us a message at ecoscent@ecoscent.co.uk
The EcoScent Team
Reply from ecoscent.co.uk
Hi Nigel,
Thank you for taking the time to leave a review, and we’re really sorry to hear that your order arrived damaged and that you didn’t receive a response when you needed help. That’s not the level of service we aim to provide, and we completely understand your frustration.
We’ve reached out to you directly to make things right and ensure you're properly supported. Your experience is important to us, and we’re currently reviewing what went wrong internally so we can prevent this from happening again in the future.
We appreciate your patience and hope to resolve this for you as quickly as possible.
The EcoScent Team
Everything else ok but you sent me the…
Everything else ok but you sent me the wrong fragrance
1 May 2025
Reply from ecoscent.co.uk
Hi Patricia,
Thank you for your feedback. We’re sorry again for the initial mix-up, but we're really glad to hear you're enjoying the fragrance now and that we could get everything sorted for you.
If there’s anything else we can do to improve your experience, feel free to reach out – we’re always happy to help at ecoscent@ecoscent.co.uk
The EcoScent Team
The website easy to place order and…
The website easy to place order and delivery was fast.
I got it for someone as a gift so can not say if the scent hub is any good.
I know the ecoscent brand through work and the customers that comes in always compliment the scent in the store ( the store is a well known English brand).
1 May 2025
Reply from ecoscent.co.uk
Hello,
Thank you for your kind words! We’re glad to hear that ordering through our website was smooth and delivery was fast. It’s great to know you’ve experienced our scenting through your workplace and that it’s left a positive impression on customers—that’s exactly what we aim for!
We hope the gift goes down well, and if you ever need anything, we’re always happy to help at ecoscent@ecoscent.co.uk
The EcoScent Team
Loving my Barrel scenting machine
Loving my Barrel scenting machine, and the oil smells lovely, it fills my apartment, and hits you when entering.
I would have given Five stars, but only have four, due to long wait, and slow delivery, on such a premium product, and high price, I think a much faster delivery should be standard.
16 April 2025
Reply from ecoscent.co.uk
Hi Michael,
Thank you for your lovely feedback—we’re so pleased to hear you're enjoying our Barrel and that the fragrance is making such a great impact in your apartment! We completely understand your frustration with the delivery delay, especially when ordering a premium product, and we truly appreciate your patience.
Your comments have been noted, and we’ll continue working to ensure our service matches the high quality of our products. If you ever need anything, we’re here to help – ecoscent@ecoscent.co.uk.
The EcoScent Team
Reply from ecoscent.co.uk
Hi Gail,
Thank you so much for your lovely feedback! We’re thrilled to hear you're enjoying the product and its great scent.
If there's anything else you need, we're always happy to help – feel free to reach out to us at ecoscent@ecoscent.co.uk
The EcoScent Team
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