Inactive account Reviews 14,582

Parcel not collected, no response from support.

Tracking XKPM5Q is falsely marked “collected,” but no one came.
I’ve messaged several times (ticket #675848), and no response at all.
Please help resolve this urgently!
Or send me a confirmation of a refund

cheaper - if something happens like damage, no one helps you, provided photos, refund of claim declined, ovious their couriers fault but no refund, just accept the lost, get treat like stupid as business client, anyway it's just a CHEAP provider without customers satisfaction service, pray all goes well, otherwise a damage is your lost !

My parcel was not collected!No communication at all and the system is not allowing me to take any actions -rebook or request a refund ...totally disappointed !😒

This company is SCAM: Be aware
HI i am Dinesh, here are the latest updates for both of My parcels:

Note: the parcel was collected on 30th May. And today its 25th June, all 4 boxes god know where it is.

1. Parcel A6ANRQ (Sweden to Finland):

The last update shows "Collection successful" in Sweden on 09/06/2025.
There are no records of the parcel arriving or being delivered in Finland.
The status is marked as "completed," but there is no proof of delivery at the destination.

2. Parcel VYGBP701 (Sweden to Finland):
Both parcels under this order have been stored in a warehouse in Finland since 09/06/2025.
No delivery to your address in Oulu has been recorded.
The estimated delivery date has passed, and the parcels remain undelivered.

The AI bot said, they understand the urgency and inconvenience this is causing, especially with my travel plans. Still, they do not offer phone support, but they will escalate my case to our support team for immediate investigation and resolution.

The shipment was eventually delivered, but the process was inefficient. Initial support was inadequate, requiring me to contact GLS directly. Tracking was inconsistent, and failed delivery attempts were reported without any actual attempt or contact. One of six parcels was missing and marked as delivered, preventing a claim.

I paid for a parcel collection over 2 weeks ago, and it’s still pending. They rejected the address twice, even though it was copy-pasted directly from Google Maps—it’s my verified work address where other couriers have picked up/dropped parcels many times before.

Their support team is useless—slow, unhelpful, and completely incapable of solving the issue.
All I want now is a refund, but even that is being dragged out.

Honestly, this is the worst courier service I’ve ever used. Stay far away.

We were sending package from Portugal to Czechia. Page has problem to display labels for printing. But at the day of pickup, it finally worked. They do not have any contact number or email. But only possibility to contact company is using claims for the orders. Finally GLS company came to pickup the parcels. And packages were delivered.

No support contact and parcel stuck
My parcel (Tracking ID: MQK8DN01) has had no updates since 19/06. Status is “Additional Information,” and there’s no email, no chat, and the contact form is broken. Please help or contact me ASAP.

Moved about 15 boxes from Slovakia to Spain and the service was awful. They said they would collect them on a specific day, they showed up 2 days later, then many things arrived broken because some boxes were damaged/destroyed with huge holes and full of GLS tape! Customer service is even worse to deal with... I would never use their service again.

THEY ARE STILLING MONEY.My order was cancelled and they didnt give my money back .I lost 2 days for whaiting couriere NOBODY cames.

This is literally the worst company you can pick to deliver your parcels.
I know this company but never tried it, the price was pretty lower than the other competitors, so i decided to try them.
After i made the payment, the data about the sender and receiver was missing.
I had to enter it again.
I did it, and it asked me to pay again, although it already charged me.

I didn't receive an email that i have been charged, no shipping labels, nothing in the e-mail.

This company is the worst, please avoid it!

Published an order upon their website sunday 8th of June 2025. After receiving the 6 labels and printing them. They will come and pickup my packages on the 11th of June, today as I'm writing this review, no one has come to pick anything up. No sms, no emails nor calls. Contacted support, got Simon "Customer service expert", which immediately replies if you want to give them money but 'owh no' when you're pending to cancellation of the order they're taking ages to respond

My package was lost. At the beginning the recompensation process and customer service seemed to be ok until they promised I will recived up to 100€ back due to lost of my package. They told me then my lost package wasn't in cardbox while it was as this is the requirement to be collected by courier DPD.
I lost my customer due to refund for goods for PayPal case resolution, lost my product ad package is missing, lost a fee I paid for this service of shipping and no any recompensation.
Currently opening the small court case procedure against them.
You can imagine what whould happen if you ship much more expensive product with them and lost it?
Absolutely disgraceful company.
Stay away from them!

Not only did they not deliver but they stole my money! Refund request has been issued, weeks went by and nothing!

Went great , everything on time

I used this service a year ago, very good. Would have given 5 / 5. But i think something has happened and now it sucks. I made the order but no labels were made available to download. After 2 days of waiting and trying their helpdesk, I gave up and cancelled the order, and tried making a new order, hoping to get labels generated for my second attempt. No luck. I eventually managed to get their helpdesk, who said they would send labels by email. 24 hours later, still no labels. I gave up and cancelled my second order.

I scheduled a pickup for two suitcases through Ecoparcel. A courier came and collected them from my home on the agreed day. However, just a few hours later, my order was suddenly marked as cancelled in the system, and both tracking numbers stopped working.

I’ve tried to reach customer service through email, their help center, and social media, but received no response whatsoever.

This is extremely frustrating and concerning, especially since my luggage is now in their hands and I have no way to know where it is. I need urgent support and an explanation and I would really appreciate if someone from Ecoparcel could respond to this urgently.

Booked a delivery within europe on May 14th. The logistics company used has still not picked up the parcel (collection date was May 19th).

Upon requesting a refund I was offered a new collection date. Yet again, nobody showed up.

I am guessing that no refund will be issued so I am reporting the transaction to my bank/card issuer.

They have really poor customer ssupport. Issues are constantly passed around, rarely resolved, and it takes ages to get a reply.

There used to be customer service. Now nobody is available to ask questions. NOONE.
The pickup was scheduled and confirmed. 2 days passed and nobody came. When requesting cancelation, they said there would be a fee. Then we chose recollection instead. But there is still a fee.
Why should the client pay for someone else's fault????
Also, prices go up like crazy. There is no "advantage" in using their portal anymore. If we withdraw the prepaid funds, I'm sure there would be more fees.
Also when I wrote a 1 start review on their site, it didn't even show up on the main page. Crazy and ridiculous!