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EconomyBookings Reviews 

152,613
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 27,397 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers highlight that the website is extremely user-friendly, making the entire reservation process fast, straightforward, and entirely stress-free. Travelers frequently praise the platform for offering competitive prices, helping them easily secure great deals on their rentals. Some reviewers were not happy with unexpected financial surprises, mentioning that high refundable deposits and extra fees felt quite confusing upon arrival. Additionally, a few people pointed out limitations regarding insurance coverage packages and rare communication issues between the platform and local providers. Some users also noted occasional difficulties when trying to modify their travel plans or booking details online.

What people talk about most

Booking process

Customers consistently note positive experiences with the booking process, highlighting that it is quick,... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that making reservations takes less than ten... See more

Price

Customers had ambiguous experiences with price. On one hand, many reviewers found the rates to be very... See more

Service

People report ambiguous experiences with service, reflecting a wide range of differing opinions among... See more

Website

Reviewers mention positive feedback about website navigation, noting it is very easy to book and pay online... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This company was recommended to me by a family member. The website appeared user friendly. Unable to comment further until l have completed my first transaction in full.

Company replied

Rated 4 out of 5 stars

Worked well except when I filed in everything and in the end chooses country of origin I have to start all over again

Company replied

Rated 4 out of 5 stars

Quick process not many gotchas. Price was good but the refundable $500 deposit is a pain.

Company replied


Company details

  1. Car Rental Agency
  2. Car Leasing Service

About EconomyBookings

Written by the company

Book Your Next Car Rental
with EconomyBookings

EconomyBookings.com EconomyBookings is a global online car rental comparison platform, founded in 2008 and trusted by over 4 million customers worldwide. The platform helps travelers find and book affordable rental deals from over 800 car rental suppliers, including major brands like Sixt, Hertz, Avis, Dollar, Budget, and Enterprise, as well as trusted mid-range and local providers across more than 20,000 locations in 150 countries. As a car rental broker, EconomyBookings lets customers search, compare, and book vehicles directly through the platform, with reservations fulfilled by the rental companies themselves. This model allows travelers to access a wide range of options, from compact city cars to spacious SUVs and minivans, review transparent pricing with a full cost breakdown before booking, making it easy to find the best value for any trip. EconomyBookings offers free cancellation up to 48 hours before pickup on eligible bookings, giving travelers flexibility to adjust their plans without penalty. The platform also provides 24/7 multilingual customer support to assist at every stage of the rental process, from booking through vehicle return. The platform's commitment to service quality has been recognized with multiple industry awards. EconomyBookings earned the prestigious Magellan Awards Gold Winner distinction in both 2023 and 2024. The company has also consistently achieved the Feefo Platinum Trusted Service Award from 2022 through 2026, a recognition reserved for businesses that maintain three consecutive years of Gold Trusted Service status based on verified customer feedback - reflecting sustained excellence in customer satisfaction. EconomyBookings is available in multiple languages and partners with leading travel metasearch engines such as Skyscanner, Kayak, and Autorentals, making its inventory accessible to millions of travelers worldwide. Whether booking for business, family holidays, or one-way trips, EconomyBookings is committed to making car rental straightforward, transparent, and stress-free.

We Make Car Rentals Easy and Cheap for You

Written by the company

Your Opportunity to Save
Thanks to established relationships with a wide range of rental companies, we provide access to competitive rates, allowing you to make cost-effective rentals. Explore the road with confidence knowing you've secured a great deal.
Where Booking Meets Simplicity
Our website is designed for easy navigation, enabling you to effortlessly choose, compare, and book a car anywhere in the world. Efficient search tools and an intuitive interface make the rental process straightforward and enjoyable. Enjoy the journey from the very beginning.
Experience You Can Rely On
Our long-standing presence in the car rental industry signifies not just reliability but a commitment to delivering exceptional service. By choosing us, you ensure not only a car but also an experience you can rely on.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

153K reviews

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4.4

All reviews

(152,613)

37,916 reviews in the last 12 months

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Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hi Manolis Zachary,

Hearing that the prompt reply from customer service stood out is lovely, Manolis — thanks for letting us know. It’s often the timely bit that makes the whole thing feel looked after. Wherever the next trip takes you, hope it all stays just as straightforward.

Lisa Whitmore
Community Relations

Rated 1 out of 5 stars

I booked a car from Madrid airport many…

I booked a car from Madrid airport many months ago. I cancelled the booking 6 days before pick-up. The cancellation policy advertised and in my paperwork clearly says you can cancel up to 48 hours before pick-up and obtain a full refund. I paid £194.21. A refund of only £154.26 was put in to an E-wallet. It was not easy to get that back to my card. I have made numerous attempts to get the £39.95 back, but always get refused, citing 'last minute cancellation', although the 6 days is also acknowledged. The 'full refund' advertising is, in my experience, not true. I would never use this company again and would advise others to beware.

12 August 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Neil,

A cancellation made six days before pickup at Madrid airport, with £39.95 still missing from a £194.21 booking, is exactly the sort of mismatch that ought to be clear. If your paperwork says you could cancel up to 48 hours before pickup for a full refund, that’s the term that should have been applied to that cancellation. An e-wallet credit is separate from a card refund, which can make the process feel needlessly clunky when the amount doesn’t line up.

If you'd like it checked against the booking terms, do reach out through the Help Center on the website with your booking number, the cancellation policy, and the refund confirmation.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

Very goood.

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Tomas,

Your “very goood” says plenty, Tomas — clear, simple, and nice to see. Thanks for taking the time to leave a note. Wherever the next trip takes you, hope it stays just as easy.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hello, Berhane Fessaha Abai,

Loyal and fast service — that’s a lovely thing to read. Thanks for coming back to say it so plainly. A quick, steady experience is often what makes the rest of the trip feel easier. Wherever the next journey takes you, hope it stays just as straightforward.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hi Richard,

An easy car rental is a lovely thing to hear — thanks for leaving the note. Glad the whole thing felt straightforward from start to finish. Wherever the next trip takes you, hope it goes just as smoothly.

Lisa Whitmore
Community Relations

Rated 4 out of 5 stars

Easy booking system

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Joseph,

Grateful you took a moment to mention the booking system — an easy run through it is the sort of thing people notice straight away. Thanks for flagging that here; it’s good to know it felt straightforward. Wherever the next trip takes you, hope it’s just as simple.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Great deals

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Ahmed,

You've gone straight to the bit that matters most — great deals can make the whole booking feel worth it. Thanks for taking the time to share that, and for the positive note. Wherever the next trip takes you, hope it brings a similarly tidy result.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

Car Rental

It was so easy to see the difference in pricing and very easy to book the car.

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Malia,

Seeing the pricing side by side and then booking the car so easily is lovely to hear. Thanks for sharing that — clear prices and a simple booking make a real difference. Wherever the next trip takes you, hope it’s just as straightforward.

Lisa Whitmore
Community Relations

Rated 1 out of 5 stars

Mandatory insurance cost disclosed only when it was too late to make an informed choice

My experience with EconomyBookings was extremely disappointing because of the way a mandatory insurance charge was presented.

During the booking process, EconomyBookings offered me its Full Coverage, which I purchased. The rental voucher prominently shows this coverage and, on the very first page, states:

“Pay at pick-up: USD 0.00.”

The same page lists the rental inclusions, including unlimited mileage, local taxes, airport fees and Full Coverage USD 48.27.

This gives the customer a very clear impression that there are no mandatory additional amounts to be paid when collecting the vehicle.

The voucher then goes even further. On page 2, EconomyBookings states that additional insurance may be offered at the rental counter and that, if Full Coverage has already been purchased, that additional insurance can be declined.

However, only much later, on page 5 of a seven-page voucher, under “YOUR RENTAL EXCLUDES,” the document states that Third Party Liability (TPL) insurance is mandatory at the counter, required by Mexican law, must be purchased at the counter, and is not included in EconomyBookings Full Coverage.

Most importantly, EconomyBookings does not disclose the price of this mandatory insurance in the voucher.

Only when I arrived at the rental company to collect the vehicle was I informed that this mandatory insurance would cost USD 25 per day.

At that point, the customer has no meaningful opportunity to reconsider the booking. EconomyBookings' own cancellation terms state that cancellations made less than 48 hours before collection are non-refundable.

So the practical choice at the rental counter was:

pay an additional mandatory USD 25 per day, or refuse the vehicle and lose the money already paid for the reservation.

My complaint is not that the TPL insurance is completely absent from the voucher. It is mentioned.

The problem is the way this material cost is disclosed.

EconomyBookings prominently states “USD 0.00 to pay at pick-up,” prominently displays the Full Coverage that was purchased, and even tells customers that additional insurance offered at the counter may be declined if they already have Full Coverage.

Only several pages later does it state that another insurance policy is actually mandatory — without disclosing how much that mandatory insurance will cost.

A mandatory charge that materially changes the real price of the rental should be clearly displayed before payment, together with the rental price, so that customers can compare the actual total cost with other rental companies.

Had EconomyBookings clearly disclosed before booking that collecting the vehicle would require an additional USD 25 per day, I could have compared the true total price with other offers and made an informed decision.

Instead, I learned the real mandatory cost only at the rental counter, when cancelling was no longer a realistic option without losing the money already paid.

That is why I consider the pricing and disclosure process seriously lacking in transparency.

21 August 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Ed,

USD 25 per day for mandatory TPL, appearing only on page 5 after the voucher’s first page said “Pay at pick-up: USD 0.00,” is a fair thing to flag. Full Coverage is a reimbursement-based product rather than a waiver at the counter, so it doesn’t replace supplier-required insurance in Mexico; that charge sits with the rental desk and can be separate from the booking total.

Your point is really about visibility: if the mandatory cost only became clear at pickup, the real price wasn’t easy to compare before you paid. That isn’t a small detail when it changes the whole rental cost.

Lisa Whitmore
Community Relations

Rated 5 out of 5 stars

It was easy to book online

It was easy to book online. The real test will come when I pick vehicle up and return it. So far, so good.

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Blair,

Easy to book online is a good place to start, Blair — thanks for sharing where things stand so far. The pickup and return are the bits that will show the full picture, so it makes sense to wait and see how those go. Whenever the next trip comes around, we'd be glad to hear how it finished.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

it was easy to book

it was easy to book, but still price was a few bucks higher than usual

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Judith,

Easy to book, and only a few bucks higher than usual on the price — that’s fair to flag. Glad the booking itself stayed straightforward; prices can nudge around a bit with availability and supplier rates, but it’s helpful to hear when the difference is noticeable. Thanks for laying it out plainly.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Good process

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi John,

A good process is a lovely thing to be able to say about a booking — thanks for taking the time to leave that. Nice to hear it all felt straightforward. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 3 out of 5 stars

I did not appreciate the text regarding…

I did not appreciate the text regarding purchasing insurance. Eighteen dollars per day is way too much.

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello, Thomas,

An extra $18 a day for insurance is a lot to be asked to pay, especially if the text felt like a push. In most cases, that wording comes from the rental supplier or the booking conditions, and the daily price is set locally rather than by us. If you already had cover, the message can feel unnecessary; if not, it would usually be an optional add-on, not part of the rental price itself. Hopefully that gives a bit more context, even if the amount still feels steep.

Ethan Carter
Feedback Manager

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

Booked a car rental and paid in full for the whole rental period. Flight arrived late to the airport however I had provided my flight number for tracking. When I arrived, the local rental provider was closed leaving me stranded at the airport. I had to pay extortionate taxi fare to reach my accommodation that night and then return the next morning. Upon returning in the morning I was informed my rental was now deemed a no show and my booking was void. After multiple attempts to try and speak to customer support with economy bookings I was eventually told by a representative that we would either have to pay triple what I had already paid to get the same rental or else I could get a refund after the booking period was complete. I paid for a new rental with a different company for the trip and when trying to claim my refund from economy booking I was denied my claim.
Absolutely horrendous experience and I could not encourage people enough not to use this company to book a rental car.

28 July 2026
Unprompted review
EconomyBookings logo

Reply from EconomyBookings

Hello, Dean,

Being left at the airport after you’d given your flight number, then having to pay for a taxi to your accommodation and back again the next morning, is a rough sequence of events. If the supplier had already closed and the car wasn’t collected at the agreed time, the booking can be marked as a no-show under the terms, which is usually why a refund claim gets turned down once that status is recorded. If this is still unresolved, do reach out to community@bookinggroup.com with your booking number, flight details, the taxi receipts, and any messages from the desk. The team can review the no-show status against the booking terms.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easygoing and helpful

Easygoing and helpful

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi there,

Nice of you to leave this note — “easygoing and helpful” is a pretty good way to put it, and I’m glad that came through on your side. Whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Booking is simple

Booking is simple, easy and fast ... let me see how the rental will be.

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hello,

Simple, easy and fast is a great way to describe the booking — thanks for sharing it. Glad the setup felt so straightforward, and I hope the rental itself matches that same pace when you get to it. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars

Easy booking

Easy booking

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Mesake,

Easy booking is a good thing to be able to say — thanks for sharing it. Glad the process stayed simple on your side, and we’d be happy to help make the next one just as smooth.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

Nice and easy booking protocol

Nice and easy booking protocol

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Birthe,

Thanks for leaving this note — nice and easy booking is exactly the sort of thing people hope for, and it’s good to hear that’s how it landed. Whenever the next trip comes around, we’d be glad to help again.

Ethan Carter
Feedback Manager

Rated 4 out of 5 stars

Easy booking

21 August 2026
EconomyBookings logo

Reply from EconomyBookings

Hi Theodor,

Easy booking is a nice note to see, Theodor — glad the reservation stayed simple from start to finish. Thanks for sharing it; concise feedback like this means a lot. Whenever the next trip comes around, we'd be glad to have you back.

Ethan Carter
Feedback Manager

Rated 5 out of 5 stars
EconomyBookings logo

Reply from EconomyBookings

Hi Daniel,

A booking process that went all smooth is always good to hear — thanks for letting us know. Glad it came together cleanly for you, and whenever the next trip comes around, we’d be glad to have you back.

Ethan Carter
Feedback Manager

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