Ecoluxshop Reviews 

256
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent service, and competitive prices offered across a wide selection of reliable products. Many consumers also highlight that the items arrive safely in protective plastic cases and perfectly match their detailed online descriptions. Buyers consistently appreciate the helpful product knowledge and genuine quality provided during every transaction. However, some people mentioned facing occasional issues such as unexpected delivery delays, missing items in their orders, or a complete lack of response from customer service channels. These specific challenges show that while most orders go smoothly, a few buyers experienced setbacks requiring extra patience.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items are genuine, high capacity, and... See more

Delivery service

Consumers find the delivery service to be efficient and reliable, noting prompt dispatch and fast shipping... See more

Service

Customers consistently note positive experiences with service, often highlighting the quick delivery and... See more

Quality

Clients share positive opinions on quality, highlighting that the items meet nominal capacity and genuine... See more

Price

People report positive experiences with price, highlighting competitive rates and great value for products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to select your required item,very good description of item ,full information on the item as size,voltage, amperage.All battery's come in a cade for safe travel and storage. I will choose Eco... See more

Company replied

Rated 5 out of 5 stars

Bought 4 of 26650 LI batteries for garden solar lighting, they seem high capacity, well made and a good price. They do store a lot of power, a noticeable increase from my old 18650s.

Rated 5 out of 5 stars

Brilliant for hard to find batteries of various configurations particularly, in my case, for my torch collection although I suspect that vaping is the main source of customers. Prices are competitive... See more

Rated 5 out of 5 stars

Batteries are at a good price, quick delivery too. Only thing I don’t like is the ecolux sticker being put on top of the manufacturers info, just a minor gripe


Company details

  1. Battery Store

Written by the company

Ecoluxshopdirect: Genuine 18650 21700 20700 26650 18500 18350 16340 16650 14500 14430 10440 3.7V 3.2V Li-ion Rechargeable Batteries & Chargers. Best Quality Brands and Competitively priced.


Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(256)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Fast and efficient service. Good quality product. It does what it says on the tin.

30 September 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hi Kevin, We are incredibly grateful that you took the time out to leave us a 5-Star review :-)

Rated 5 out of 5 stars

Great service

Great service, quick delivery.

29 September 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hi Chris, We are incredibly grateful that you took the time out to leave us a 5-Star review.

Rated 5 out of 5 stars

Extremely good and fair prices

Extremely good and fair prices; much cheaper than other retailers. Posted on time and received in perfect condition.

27 September 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Mark B,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 1 out of 5 stars

Do not buy from this seller.

The trick is old. The seller addresses the shipment incorrectly, the item is shown as shipped, but never reaches the buyer, and finally the item is returned to the seller.
THANKS TO PAYPAL I have my money back.

1 September 2023
Ecoluxshop logo

Reply from Ecoluxshop

Dear Pavel,
We’re sorry to hear about the issue you faced with your recent purchase. Your satisfaction is important to us, and we apologize for any inconvenience caused.
The parcel we found delivered: Your item was delivered on 25-09-2023.
Tracking number:TQ157244215GB
We want to resolve this for you promptly. Kindly reach out to our customer support team at 01623748867 with your order details, and we’ll make sure to address the problem and find a suitable solution.

We appreciate your feedback and look forward to making things right.

Rated 5 out of 5 stars

Excellent service

Excellent service, thank you.

8 September 2023
Ecoluxshop logo

Reply from Ecoluxshop

Dear I M Howlett,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Rated 5 out of 5 stars

Fast Delivery

Genuine product, delivered quickly as always

2 September 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Colin,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 4 out of 5 stars

Quick Delivery

Ordered deck lighting with ease after reading spec., delivery very quick. Packaging not strong enough to hold fragile lights. Plug was damaged, rang shop, lovely lady arranged for replacement to be sent, received yesterday. Not be fitting for a few weeks, so no idea how good they will be.

13 July 2023
Rated 5 out of 5 stars

I needed batteries for my R2-D2 and…

I needed batteries for my R2-D2 and they were out of stock, Ecoluxshop let me know as soon as they were back in, then I could drop my order. Really fast and efficient service and I couldn't ask for better.
Thank you Ecoluxshop.👍

12 July 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Phil,

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!

The Ecoluxshop team

Rated 5 out of 5 stars

excellent customer service

excellent customer service, what Norbert don't know about batteries ain't worth knowing, tell him what your after and for what application and Norbert will tell you what to get even if that means he tells you to purchase from somewhere else, can't recommend him and his products highly enough.

4 July 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Simon,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Fast delivery

Reasonable prices and fast delivery

4 July 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Toby,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Good quick service

Polite and helpful seller also very quick delivery thanks

4 July 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hi Jonathan,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Great service

Great service, on time delivery. The shop called to advise that the charger I ordered was incompatible and recommended an alternative.

28 June 2023
Unprompted review
Ecoluxshop logo

Reply from Ecoluxshop

Hi Will,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Delivered as promised

Replacement 18650 battery for Bosch Isio shears delivered promptly and works well.

10 June 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hello Tobias,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Great Experience

Great product, fast delivery, would recommend.

4 June 2023
Ecoluxshop logo

Reply from Ecoluxshop

Hi Rob,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

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