Eco4 energy saving Reviews 

115
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally efficient service and remarkably quick turnaround times experienced from the initial application right through to the final installation. People are also very happy with the incredibly helpful staff who guide them step by step through the entire process and keep everyone always fully informed. Some reviewers were not happy with communication gaps occurring after the installation or experienced frustrating delays when trying to resolve subsequent queries. A few customers also mentioned encountering unexpected communication difficulties or minor practical issues regarding the installation work left behind.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast installations of boilers and... See more

Staff

Users describe positive interactions with staff members who are consistently described as friendly, helpful,... See more

Customer service

Reviewers express great satisfaction regarding customer service, highlighting that certain staff members are... See more

User experience

Reviewers highlight positive aspects of user experience, expressing strong satisfaction with the quick, easy,... See more

Product

People report positive experiences with product, highlighting superb new boilers, loft insulation, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing and helpful company. The application process was easy and fast. Great communication and quick responses to all my enquiries. My little one and I used to live in a freezing cold flat with... See more

Company replied

Rated 5 out of 5 stars

A Big Thank you to Slater who helped me with my enquiry, which led me to getting new radiators loft insulation trickle vent and fans. I’m so happy with the work that was carried out by Bobby and... See more

Rated 5 out of 5 stars

From start to finish we had excellent service, very little mess considering the work we had done. Connor was our go to guy when we had any questions and he helped us through the whole process.

Rated 5 out of 5 stars

This post is in relation to a grant allowing free energy saving improvements to a rented property. I dealt with Slater at the company who was outstanding. I was contacted for all the evidential paperw... See more


Company details

  1. Solar Energy Company

Written by the company

Apply today to have your old & inefficient boiler replaced for FREE. Many people now qualify for free Boiler Grants under the 2023 Government’s ECO scheme.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(115)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended, brilliant service.

What a pleasure it was having ECO4 Energy Saving installing my new boiler, the staff were so polite and professional, they were extremely patient with me throughout the tough times I was going through with some builders. They put insulation in my loft and then assured me time and time again that they will give me time if the builders are delaying me and when the install went ahead it was very very smooth. All now installed. Extremely satisfied with the whole journey. Thanks Reece and Hashim. Highly recommended!!

7 July 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

We’re thrilled that you were satisfied with our services. Your feedback is appreciated.

Rated 5 out of 5 stars

Quite impressive

From application to installation every aspect of the removal of old warm air system to combi boiler and radiators in all rooms went so smoothly engineers Farouq,Ajay and the team were very professional clean and tidy explained everything they were doing nothing too much trouble big job very happy with overall installation

1 June 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

Rated 5 out of 5 stars

This company was brilliant

This company was brilliant. Big shout out to Connor. One to one contact and help throughout. Installation was so quick and thorough and our hot water and heating system is brand new, right up to date and working fabulously. They responded to questions and small issues immediately any day of the week and felt with anything straight away, plus kept us informed. Totally recommend them.

15 February 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

Rated 5 out of 5 stars

Slater was knowledgeable and responsive…

Slater was knowledgeable and responsive throughout the installation of a boiler . She has responded to all my text messages and when we had an issue was happy to help . The installers were friendly and the tenant overall was happy with the work .

22 May 2024
Unprompted review
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Reply from Eco4 energy saving

We’re thrilled that you were satisfied with our services. Your feedback is appreciated.

Rated 1 out of 5 stars

Not even a real company

Not even a real company. Non english speaking men. All Indian. Rough. Late. Share the few tools they had. Cut every corner and still unfinished. Put a radiator behind a door. Now door bangs into radiator valve. Holes made and cut and old heating system ripped out. Told a fixer would correct and box and make good after they finished. Weeks have passed. Contacted Eco4energy and NRS they said they used for loft installation replacement and to fit new radiators. Still nothing. Lots of emsils and calls. Both companies in cohoots. No worl checks. All work very poor quality. And no fixer to repair walls move wrong radiator and patch up hole in kitchen from old heating system.
Someone needs to seriously shut them dowm before their poor work gets someone killed. Gas is involved for gods sake!!!
The council need to seriously check these cowboy companies they give these contracts too!! Makes no seense all our tax money wasted like this!!!!

17 April 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Hi Mr Adeogba.

Thank you for your message.

I am sorry to hear you have had issues related to the property in question.

Your property qualified for a first Time Central Heating Grant, you have had brand new radiators, worcester bosch boiler, loft insulation, trickle vents, and extractor fans.

There was a few issues with one of the radiators that was hitting a door in the bathroom, and some areas that require plastering/skimming where the air blower system was removed, the installers are aware of the situation and have allocated a builder to put right the areas in question, we do have all English speaking staff that you are familiar with at Eco4 Energy Saving and they have communicated with yourself every time you have sent a message, pleae call our office landline/mobile/email if you have any further issues.

Thankyou
Eco4 Energy Saving

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly
The team that came were brilliant
Explained everything they were doing
Highly recommend

20 April 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, on time and cleared all there rubbish, good job. Gary from Scunthorpe

27 February 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

Rated 5 out of 5 stars

Had a loft insulated and new boiler…

Had a loft insulated and new boiler installed. Eco4 Energy assisted me successfully and I am very impressed by both team's work to improve my house 👍🏻

7 February 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thanks so much for sharing your experience with us.

Rated 5 out of 5 stars

Happy with the work that was done

Happy with the work that was done, did have an issue with a leak but the team were brilliant and got it sorted really quick, they went above and beyond to help and make sure everything all good, I highly recommend

7 February 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you so much for taking the time to leave us feedback.

Rated 5 out of 5 stars

Fantastic service would recommend

Fantastic service would recommend. Great communications throughout and workmen done great job. Thank you for a brilliant job.

7 February 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

We really appreciate you taking the time to leave us your 5 star review. It means a lot to the whole team, Thank you

Rated 5 out of 5 stars

Fab brilliant service

Fab service engineers were friendly and polite and worked non stop all day would definitely recommend.

4 February 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

We really appreciate you taking the time to leave us your 5 star review. It means a lot to the whole team, Thank you

Rated 5 out of 5 stars

The team are Eco4 were fantastic

The team are Eco4 were fantastic! Any queries I had they were straight on it and they were very quick to respond to the what’s app messages. We had the insulation replaced and a new combi boiler fitted and they were both done and fitted in a day. Both teams were amazing and really lovely guys.

18 January 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

Rated 5 out of 5 stars

Fantastic service received

Fantastic service received!
I’ve just had a brand new boiler installed with loft insulation free of charge on this Eco4 grant and couldn’t fault the service we received.
From start to finish everyone at Eco4energysaving has been very helpful and I highly recommend them.

25 January 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

Rated 1 out of 5 stars

Absolute clown show of staggering…

Absolute clown show of staggering incompetence avoid like the plague

18 January 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your message.

Im sorry to hear you have had to post comnments to avoid our company.

We dont have any customers under the name of Carlos Nemon.

Please call the office landline/mobile to resolve your issues.

Thankyou

Eco4 energy saving

Rated 5 out of 5 stars

Great company…

Great company…
This company has been extremely amazing and quite helpful. I have had a brand new boiler installed with loft insulation free of charge on this Eco4 grant. The team has been extremely amazing and very helpful. Very reliable and professional team. Thank you a million for all the help and support you have provided, I am very happy with the work completed..Spacialy so many thanks for Harris brother & him team

18 January 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

We are so grateful for your kind words and 5-star rating!

Rated 5 out of 5 stars

I'm amazed with the service and the…

I'm amazed with the service and the speed 9f the job which was done all happened in less then a week , I'm very happy with the service and the boiler fitted in my property. Very professional engineers and very helpful . Thank you

6 January 2024
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

We are so grateful for your kind words and 5-star rating!

Rated 5 out of 5 stars

ECO 4 ENERGY SAVING

I have just had a worcester greenstar 4000 condensing boiler fitted.
eco4 energy saving. The service they gave me was faultless. Communication was excellent and the guys were very friendly. I would definitely recommend this company if you qualify for a new boiler. Thank you to all the staff for the great work, great communication.

I would definitely recommend these guys if you qualify for the ECO4 energy saving.

19 December 2023
Unprompted review
Eco4 energy saving logo

Reply from Eco4 energy saving

Thank you for your valuable feedback. We are thrilled that the Grant suits your needs. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals.

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