UK Energy Management Group Ltd Reviews 1,623

My elderly mum had her house insulated and a new boiler fitted which was something she was a little anxious about as she is elderly and not been well. She need not have worried. The first team who completed the cavity work and roof insulation were brilliant and worked so hard all day. The work was finished on time and everywhere left clean. The second team who completed- Darren and his nephew - removed her old boiler and fit her new one. They did such a fab job and worked solidly all day to get it finished for her. Darren and his nephew explained everything so well to mum and were very patient with her when she didn’t understand something. Please pass on our thanks to both teams we really appreciate the work they did and how they did it.

Everyone of the team who came to my home was absolutely brilliant. I can't thank them all enough p.s and not forgetting the office staff they been so helpful THANKYOU

It’s not when things go smoothly but when things don’t
quite go to plan that you see the worth of a Company.
In our case there were some issues to address regarding
the installation of an energy upgrade specifically solar
panels ( see previous posts ).
UKEM Customer Service and specifically Adele in this
department were of huge help getting this resolved.
For this reason I give this Company five stars ! *****

It was a great experience, Dean and his colleague went over and beyond to make sure I had a great work and they tidy up after they finished. Left my property crispy clean.

We initially contacted UKEM regarding the ECO-funding scheme. After a surveyor came out to perform a full house assessment, we were told we would hear back within one to two weeks. Instead, we were left in the dark for a full month, only receiving a response after we proactively chased them for an update.

​The rejection we received (quoted below) felt like a complete "door-slam" rather than a professional assessment.
​"Following our assessment, we regret to inform you that we are unable to offer any ECO-funded measures at this time. This is due to several factors identified during the survey.
​The property has existing insulation in the main loft area, including approximately 100mm PIR insulation that appears to have been installed as a DIY measure. In addition, the main cavity walls and the cavity within the extension are currently uninsulated; however, other conditions within the property prevent us from progressing with funded installations.

​We also identified that mechanical ventilation is required in multiple areas of the property, and there is currently no damp-proof course (DPC) evident. Damp meter readings were recorded above 20, which indicates elevated moisture levels within the property.

​Due to these moisture and ventilation concerns, the property does not meet the eligibility criteria for ECO-funded measures at present. Addressing the damp issues, improving ventilation, and ensuring the property is suitably prepared would be necessary before any insulation or energy efficiency measures could be considered."

Being promised a two-week turnaround and waiting four weeks (only to have to chase them ourselves) is poor service.

​While the letter lists "moisture and ventilation concerns," it offers absolutely no advice on how to meet the requirements or what specific steps we should take to make the property eligible.

​As homeowners looking for help, we felt belittled by the response. We were told the DIY efforts were part of the problem and then given a vague list of "other conditions" that prevented progress. To note we have not long moved into this house they can't be serious

​It feels like this company is only interested in "easy" jobs. If your house isn’t already perfect, don’t expect any help or even a professional steer in the right direction. If it sounds too good to be true, with UKEM, it probably is.

I understand from a Technical perspective—the "20" they mentioned refers to Wood Moisture Equivalent (WME). In the industry, anything over 20% is considered "borderline/wet," which is why they backed off. Because ECO4 funding is strictly regulated, they are often terrified of installing insulation in a damp house because it can trap moisture and cause rot, leading to massive legal liabilities for them.

But we would of happily signed anything to say we won't do a like this and would get the house damp to a low 1st before doing this.

UK Energy Management Group and Liv Warm have been just brilliant to work with from start to finish! LivWarm representatives in the marketing, accounts and project management teams were consistently friendly, professional, knowledgeable and helpful at all times. On the ground, the surveyor and installation engineers Gareth and Patrick, and also Jack were friendly, helpful, professional and very skilled, taking great care with the detailed work at each part of the installation, and also with explaining different aspects when needed along the way. The electrician Patrick worked meticulously to complete the electrical work to the highest standard and to ensure that the new system was working well. I am delighted with the new power station on my home, which means that myself and others will be able to enjoy health benefits from being more comfortable, energy efficiency and lower utility bills, whilst giving back to the grid. I would highly recommend UKEM's - a brilliant service from start to finish!

Don't bother with this awful company.
We had a grant for heating controls and insulation. The work by the guys for heating controls was fine, no issues. However, the two lads that completed the work for the insulation were absolutely horrendous cowboys. Not all the insulation around the house was completed, mess everywhere, they filled the drilled holes with loose bits of plastic that has been falling out the wall outside the house. They fitted a vent in the living room at ground level which has destroyed all the plaster (which I was told "I'll have to put some filler around it") and now I have bits all over our front room and insects coming in. Not ideal when I have two young girls. Not only that it's now colder than it was before. When I questioned to the reason of having the vent in the living room they said they can't sign the job off otherwise. These cowboys were in such a rush and worried about getting to the next two jobs they didn't give a crap about any of the quality of the work. We were told an electrician was to attend to finish off fitting of the vent/ extraction fans...6 weeks later we are still waiting (as they left the part in a box here)
When we raise the complaint/issue it keeps frustratingly getting closed, having to go through the whole process again.
Everytime we get a slot for the electrician they never show up and getting palmed off saying they're definitely turning up today. I'm going to be seeking further advice on what can be done about this terrible customer care and work carried out in the house. If I didn't have my youngest to take care of and keep an eye on the day I would never have let this happen. I understand this is a government grant but I didn't expect this appalling work and treatment.

They came to do loft,good job Windows for air to come in, they are rubbish they don't work they cut the seals to put them in,they let air and sound in I am colder now than before ,I use more heating ,have 2 broken flags where they put scaffolding in ,broken stone around the outside drain.I will have to replace the cut and damaged seals around my windows,the continual walking in and out bringing in dirt on my carpets just to take photos ,in and out all day . It may be free but is it worth the hassle NO .I had to provide them with shoe covers also.what they should have had was a roll or sticky plastic to put over carpets.They also did cavity walls the mess was awful, granted they did clear a lot of it up.

The engineer was great, worked hard

Fantastic experience for start to finish. The level of communication was excellent, from both the company and all the lovely tradesmen that carried out the work. My house has been left clean and tidy with all the work completed with no fuss.

Thank you very much for your professional service , would highly recommend, lovely guys

John and Reece were great, they were very friendly, knowledgeable and explained everything well. They went above and beyond to make sure that everything was done and finished on time, highly recommend them both.

John and Lee have just finished loft insulation very quick and professional, friendly great job

Absolutely fantastic service from the team, kept updated on visits etc. Explained everything in great detail, very polite and friendly. Had solar system installed, window vents and extractor fans fitted to the bathroom and kitchen. Very clean and tidy work. Would highly recommend 👌

Had john and Lee loft installation and ventilation, absolutely spot on lovely guys great job, done quick, efficiently even cleaned up after 10 out of 10!

John and Lee came today to fit roof insulation and window and wall vents and did a brilliant job. They were speedy and knowledgeable and explained what they were doing as they went along. A credit to UKEM.

Thank you to Mathew from prolec for wiring my fan nice and friendly professional and tidy

Had John and Lee do my loft insulation and ventilation. Great time keeping. Very polite and professional.Cleaned up behind themselves. Would recommend them.

John Kennedy was extremely efficient. He not only did extremely long hours and one being a Sunday to ensure fitting was to standard.
Few issues as with any home improvements but John went above and beyond to rectify all issues so that he could complete the job within deadline.
Knowledgable , patient, Highly recommend.
A**+

John and Lee have been very respectful in our house. They worked in a professional and polite manner and with very little mess . Great guys who got on with the jobs they had to do . I was a little worried as I knew it was going to be a dusty job but they cleaned and hoovered up .