Echt Apparel Reviews 18,871

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the durability of materials and timeless styles that last for years. Many appreciate the comfortable and functional activewear, with specific mentions of soft fabrics, perfect fit, and effective compression. People also highlight the fast shipping and easy ordering process, often receiving their items quickly and well-packaged. However, some people were dissatisfied with customer service, describing it as appalling and unhelpful, especially when dealing with returns or exchanges for sizing issues. There were also occasional concerns regarding inconsistent sizing between different colors or styles, and some reviewers experienced issues with product defects like color changes after washing or low-quality zippers.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the high quality, comfortable fit,... See more

Quality

Consumers find quality to be positive, with many praising the well-made products, comfortable fabrics, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast shipping, easy... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the quick and prompt... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing disappointment and... See more

Based on these reviews

Rated 4 out of 5 stars

Exceptional products and excellent return / credit process. I'm obsessed. Edit to update: I was really disappointed about the returns ultimately as they only offer store credit for discounted items.... See more

Rated 5 out of 5 stars

Echt is a solid choice for stylish, functional activewear, especially if you catch a sale. Own a few items from Echt and have never been disappointed. ✅ Comfortable, breathable fabrics ✅ Fast... See more

Rated 5 out of 5 stars

My new shorts are so comfy and fit perfect. The material is soft and the length 6”is perfect for me being in my 40’s but still want to look nice. Delivery came the following day with many updates on... See more

Rated 5 out of 5 stars

I can’t say enough good things about Echt. The customer service is truly exceptional—the best I’ve ever experienced anywhere. Every interaction has been warm, helpful, and professional, and you ca... See more


Company details

  1. Activewear Store

About Echt Apparel

Information provided by various external sources

ECHT
Merging performance with the lifestyle, ECHT offers cutting edge designs with the function and durability to go with it. Experience clothing engineered for the modern day athlete.

Contact info

3.8

Great

TrustScore 4 out of 5

19K reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great fit!

Great fit - the references to whether the fit is true to size or small is really helpful! Thanks very much!

2 January 2026
Unprompted review
Rated 5 out of 5 stars

best quality clothing

best quality clothing and very affordable
purchased flared pants from use and i live in them would love to win a $100 voucher to purchase my mum one aswell

9 January 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed with no exchange policy available

We were very excited to receive our package from Echt Apparel, however we were soon disappointed when the sizing wasn't right, with products with tags still on and it original packaging, I attempted to process and exchange for another size, however this was not offered. I would have thought that an exchange for size only would have been available, more so given that the products were still in new condition with tags on. I now have garments that are not suitable and will need to add extra expense by repurchasing the correct size. I really believe that an exchange of size policy should be available.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I live and breathe your brand

I live and breathe your brand. Quality is absolutely amazing ! I’ve done multiple posts on my social media and tagged echt as I love all the styling and how well everyone fits me! I’ve had lots of messages asking from friends and followers what size I ordered! I’m Bec Riley on Instagram and Tik Tok if you want to have a look. I’m that passionate about your brand I will always go out of my way to post your gym gear ❤️thankyou for the 5 star service

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Really impressed with this brand

Really impressed with this brand. The quality is great, everything feels comfortable, and you can tell they actually think about the people who train in their gear. Overall it just feels like a brand that cares about its community, and that makes all the difference

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointed After 5 Years of Loyalty

I’ve been a loyal ECHT customer for five years, and I’m extremely disappointed with how my recent return was handled. I returned two pairs of leggings within the timeframe, yet instead of the refund I requested, I was given a store credit.

When I contacted customer service, the representatives I communicated with — Lehana and Iris — repeatedly told me that my parcel was sent after 14 days. This was frustrating because the return date on my end clearly shows otherwise. Throughout the whole process, I felt blamed rather than understood, and at no point did I feel like my concerns were taken seriously or reviewed fairly.

After years of supporting this brand, this experience has been really disappointing. Because of the way this was handled, I will be seeking advice from consumer authorities to see whether this situation falls under unfair or misleading return practices.

I’m sharing this so other customers are aware of how issues may be handled and in hopes the company improves its customer service and treats loyal customers more fairly instead of just oh money making customers

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect experience

It was easy to find the clothing I wanted, delivery couldn’t be faulted it came the next day and I got to enjoy my new leggings for the weekend!

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Used to be good but now just greedy and…

Used to be good but now just greedy and quality not so good for costly items. Purchased a poorly made windcheater arrived smelling like moth balls and stained, maybe a return from previous buyer and mentioned this to appalling customer service and they refuse to take any responsibility saying i need to pay for return postage and they will consider a refund, what a joke! they just lost a loyal customer, will never buy from them again unless they improve, very unlikely! much better stores elsewhere.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Awesome shorts fit

I really like that the shorts have a tight stitching band at the bottom. This means that they don’t ride up my legs when I’m trying to run! Thanks 😊

28 October 2025
Unprompted review
Rated 3 out of 5 stars

Quality clothes - low quality zips

I love their shorts - great fabric and design - especially the Force Knit range. But a major disappointment is the low quality zips they use for the pockets. The don't last long before they break - without the zips everything just falls out of my pockets

12 November 2024
Unprompted review
Rated 5 out of 5 stars

My new shorts are so comfy and fit…

My new shorts are so comfy and fit perfect. The material is soft and the length 6”is perfect for me being in my 40’s but still want to look nice. Delivery came the following day with many updates on time.
I’ll be ordering more in the future as they are definitely my favourite shorts even more so than Nike Pro shorts. One happy customer.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

Your customer service is appalling. Monique flat-out refused to refund an item my friend tired on for less than a minute, using the excuse that there was a “scent” to justify it. Then you had the audacity to send it back without the tag attached, an outrageous breach of basic retail standards. This isn’t just bad service; it’s shady and deceptive. I will never buy from Echt, and I strongly urge others to think twice unless you’re prepared to be scammed and falsely accused.

6 October 2025
Unprompted review

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