Requested a refund for 2 gift cards.. underway was the response. Minths later. Repeated requests. Still nothing. Just AI replies. Do not purchase from Eb Games anywhere.
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EB games riccarton. Poor customer service, profiling customers, CSR switched stations refusing to provide service, that’s without me even speaking one word, rude, was extremely unprofessional. I have... See more
Generally, ebgames is alright. The prices are higher than other places by a few dollars, but that’s expected at this point. Half the time, the staff are incompetent, rude or disconnected. The othe... See more
Service was good, However Manager at the New Plymouth store can be very rude to her staff. Telling someone they cannot check out customers if they arent clocked in (which i fully understand) but then... See more
1.7
Bad
63 reviews
No history of asking for reviews
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Awesome range for gamers.
9 February 2019
Unprompted review
Had a layby cancelled without…
Had a layby cancelled without notification or a phone call, then the item that was on sale was then sold to my wife at more than twice what it was lay-by for. When i rang the store manager at Northlands i got told it was there terms and conditions not to contact customers as they would be making 800 calls a day (find that hard to believe) and when I said I would be taking it further got told to go for it and I got a didnt care attitude, i have been a customer of ebgames for years and have spent a lot of money there but this will be the last time.
17 December 2018
Unprompted review
Need some work in areas
Decent enough company always get heaps of collector's editions so that makes me happy.
But could use some work on securing more stock, also sometimes they cancel on you when they've over sold past the amount they have which sucks when it happens. Had it happen what was worse was they only told me ten days before release of the collectors edition so I had a struggle to find it elsewhere. Reasonable deals but could do better on prices especially when it comes to the collectors sometimes $100 more then getting it shipped from overseas not including the shipping price.
7 April 2018
Unprompted review
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