EBC Brakes Direct Reviews 3,543

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their superior performance and build, often exceeding original manufacturer parts. People are particularly satisfied with the braking power and the improved feel these products provide. The service is frequently highlighted as excellent, with many appreciating the helpfulness and efficiency of the team. Reviewers also commend the fast and reliable delivery service, with many orders arriving quickly. However, some customers experienced issues with delivery, citing delays and problems with the courier service. A few people also mentioned receiving incorrect items or having difficulties with the ordering process, such as misleading product images or the lack of a repeat order function.

What people talk about most

Product

Reviewers consistently express satisfaction with the product, highlighting its quality and performance. Many... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers had positive experiences with quality. Reviewers frequently praise the high build quality of... See more

Service

People report positive experiences with service. Customers consistently praise the helpful and efficient... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived Very Quickly, quality feel and fitting was spot on. Bedded in correctly one week before Blyton Park Trackday no vibrations or fade like previous trackdays, On the Road just as good... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Didn't know which brakes i needed for…

Didn't know which brakes i needed for my car. I phoned them and they helped me with product codes . Discs and pads arrived very quickly and fitted perfectly
Couldn't fault them at all
Brilliant

15 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Used them time and time again

Used them time and time again. Awesome delivery and quality of goods

Have had their pads on my cars for the last 10 years and the quality to price can’t be beaten.

27 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

I ordered front pads

I ordered front pads, you sent rear pads, had to go out and buy front pads as was having them fitted

1 January 2026
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Reply from EBC Brakes Direct

Good Morning Craig,

I'm very sorry to hear of your predicament.

Looking at your order, the pads you ordered (DPX2438) were for the rear of the vehicle as would be stated on the website part page under the fitment section.

Looking into this further, we have not received any correspondance from you regarding this so were unaware. In future, with any problems like this, we are always happy to sort issues such as this out.

Kind Regards,

EBC Brakes Direct Team

Rated 5 out of 5 stars

All good

All good
Quick delivery

28 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Full set of front and rear…

Had full set of front and rear greenstuff pads/disks in stock for my 06 Dodge Ram 3500
Ordered on line New Years eve (Thursday) all arrived here via UPS on Tuesday lunchtime
Installation is straight forward and was back on the road by the end of the week
Not the 1st time used EBC and wont be the last same goes for most of friends when time comes to renewing their brakes.
UK company so any problems can just pick the phone.

31 December 2025
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Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

14 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great quick service 🙂

10 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

EBC Green

I've had EBC Green pads now for my M Tec Sport 3 series and now my M Sport X5 and I'm really pleased with them. Orderings always easy with postage quick couple of days.

6 December 2025
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Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Brilliant service!

Brilliant service!

8 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

If you need pads for Track Days

Good quality product at a sensible price point

4 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Happy Customer

I have used EBC brakes on every car I have owned for something like the last 25 years. The products are amazing and website is great at guiding to the correct parts. Highly recommend

4 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

My search for shoes for my classic van

I approached ebc with very limited info, in search of brake shoes for a classic van, numerous emails later they had found the shoes I needed, having used photos I’d sent to work out what I needed, I was able to order the shoes I needed - can’t thank Andrew and the team enough, they were patient and incredibly accommodating !
I’ve used yellowstuff pads on the front of the van for several years ( a revoltionary stopping experience in a 40 year old van let me tell you ), so now it’s EBC commercial compound on the back too thanks to their great service - complimentary sticker in full effect too !

3 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

Rip off merchants!

There were two alternative brake sets for my vehicle so EBC suggested I purchased both and returned the one I didn't use. The advice was to buy a "kit" plus an extra set of pads; which I did (no mention of a surcharge during this process). I spent £450 on my brakes. When I came to return the unused set they informed me there would be a 15% surcharge; cheapskates!

12 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Steve,

I'm very sorry to hear you were not happy with the service you received.

Looking into this, we received an email from you yesterday informing us about the kit not being right and requesting it be returned. As stated on the website terms and conditions, any incorrect items must be notified within 30 days of receipt and will be subject to a restocking fee. This is especially the case as you would only be returning part of the kit you have ordered.

Again, we are very sorry you were not satisfied with your experience and can only hope to do better in the future, as the happiness of our customers is very important to us, but these are the policies we have in place.

Kind Regards,

EBC Direct Team

Rated 5 out of 5 stars

Good prompt service

2 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great brakes at a good price

I love the green stuff brakes and always get these fitted to my everyday car as they perform much better than standard brakes. I’ve also gotten yellow stuff more my fun car and you can feel the difference. Delivery is quick and the brakes are good value for money

1 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

The lady I spoke to at EBC was pleasant…

The lady I spoke to at EBC was pleasant and helpful, regarding type of Discs I was after, delivery of the items was good.

27 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received. As you've chosen to give us 4 stars instead of 5, is there anything we could improve on? Our customer's feedback is always greatly appreciated

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent product and quality,

Excellent product and quality,

20 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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