Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
Always great products
16 December 2021
Reply from Easywhim
Hi Jane,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Products are great but my parcel are…
Products are great but my parcel are still not going to Cheryl charles po box 6163 west mackay qld 4740
16 December 2021
Reply from Easywhim
Hi Cheryl,
As per checking, this was already checked many times and we're sending it to the correct address.
Kindly send us an email if you're still encountering this issue so we can assist.
Thanks,
Steph
Unhappy Buyer
I purchased an adorable cross-stitch pattern however there were no directions on when to use what stitch where. I emailed the company asking for instructions but was directed to website which didn’t have the instructions either. Very frustrating will not buy again from this site because of that experience.
16 December 2021
Reply from Easywhim
Hi Sherrill,
Sorry to hear about your experience!
Kindly send us an email so we can send you an instruction about the product.
Thanks,
Steph
I love all the pictures that I get and do. I'll keep ordering...
I love all the pictures that I get and
16 December 2021
Reply from Easywhim
Hi Terry,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love getting my boxes every month..
I love getting my boxes every month... It is a good way to help me relax and release stress, have some quiet me time.
15 December 2021
Reply from Easywhim
Hi Tammy,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Cheryle,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Look forward each month to receive the…
Look forward each month to receive the box, packed generally in good condition and lot of good crafts. Great work
15 December 2021
Reply from Easywhim
Hi Marion,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Love my monthly box from easy whim
15 December 2021
Reply from Easywhim
Hi Carla,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Very Disappointed
2 Separate orders were placed for large canvas paintings. Packaging on both were good but the canvas inside were horrible with air bubbles that were impossible to fix. A replacement was sent for one of the items but unfortunately, this one also contained tons of air bubbles and creases. All 3 items were double sided adhesive. For the amount of money spent on these, I wish they had been poured glue canvases.
15 December 2021
Reply from Easywhim
Hi Selena,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
I Absolutely LOVE ALL the products from…
I Absolutely LOVE ALL the products from EASYWHIM!!! <3 No complaints! When I have had an issue it has been resolved. :D
15 December 2021
Reply from Easywhim
Hi Tania,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Customer service pleases customers
I ordered a 5 panel diamond painting and when I started on the first panel, I realized I could not make out most of the symbols. I contacted customer service. They sent me an email showing the entire painting with the symbols. It was also impossible to read since it was too large of a file. I contacted customer service again and received 5 new panels with very readable symbols!!!
15 December 2021
Reply from Easywhim
Hi Carol,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Excellent Service of which I really…
Excellent Service of which I really enjoy and appreciate.
15 December 2021
Reply from Easywhim
Hi Rhonda,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
My order didn't include enough dots in…
My order didn't include enough dots in some packs ! Also some were bent and or not sticky in parts so dots wouldnt stay on ! Some were also broken !
15 December 2021
Reply from Easywhim
Hi Sue!
Sorry to hear about your experience!
Kindly send us an email via hello@easywhim.com so we can send you a replacement.
Thanks,
Steph
A year late, and 70 dollars short...
I don't know why this question was sent to me over a year after the disaster of a purchase I made. Where I had several interactions with "customer service" people via messenger. I believe you're a disreputable company, with dishonest practices and false(photoshopped) display images. I have never been so wholly disappointed as well as offended by any purchase I have ever made anywhere.
If I could have given Easy Whim negative stars, I would have gladly. I take every chance I get to tell/show people why they absolutely should never trust or make purchases from Easy Whim.
15 December 2021
Reply from Easywhim
Hi Jessie,
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Reply from Easywhim
Hi Krista,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
The estimated time of shipping and…
The estimated time of shipping and arrival was not noted at the time of purchase/check out. A three week time frame to receive my order is also completely unacceptable. An immediate cancellation of my order once finding all of this out would have incurred a gateway fee/charge in an undisclosed amount. This is also an unacceptable way to conduct business. I will not be ordering any further items from this company. I will not be recommending this company to any of my crafting groups!
15 December 2021
Reply from Easywhim
Hi Laurie,
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were dissatisfied with our service.
I want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
All stars I love u guys
All stars I love u guys love what u send me I don’t want to lose u it keep me com and going that my me time ty having me in ur group
15 December 2021
Reply from Easywhim
Hi Bonnie,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I have always had good service when…
I have always had good service when ordering custom orders.
15 December 2021
Reply from Easywhim
Hi Arlene,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love the kits that I have received
I love the kits that I have received. It very relaxing for me work on these projects and then to see the finished product is extremely rewarding.
15 December 2021
Reply from Easywhim
Hi Cheryl,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
These diamond art are the best
These diamond art are the best! You have a greaat selection to pick from,TY!
14 December 2021
Reply from Easywhim
Hi Donna,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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