Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
I dont care for the bubbles and rivers
I dont care for the bubbles and rivers. However your customer service is good.Also think some of the extras in the subscription are cheap,not good qualiity on some.
13 December 2021
Reply from Easywhim
Hi Penni,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Everything was great
Everything was great. Would like to have seen a estimated delivery date.
13 December 2021
Reply from Easywhim
Hi Cindy,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Your stuff is great b ut takes a long…
Your stuff is great b ut takes a long time to receive it
13 December 2021
Reply from Easywhim
Hi Ethan,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Excellent customer service
I was disappointed in the quality (or lack thereof) in the canvas I ordered. After contacting customer service I was very impressed with the speed of the response and the immediate offer to send a replacement. I haven't received my replacement yet but it has been shipped. I am very impressed with the customer service.
12 December 2021
Reply from Easywhim
Hi Brandy,
I really appreciate you taking the time to share your experience with us. I’m sorry to hear that you were disappointed with the quality of our product. We will make sure to keep this from happening again in the future.
We are glad that we have everything resolved! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Excellent service & superb Diamond Art…
Excellent service & superb Diamond Art Paintings! Thanks Easy Whim, you're extraordinary!!
11 December 2021
Reply from Easywhim
Hi Heidi,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
I was sent two of the same pictures
I was sent two of the same pictures in my box. Ya’ll did an awesome job fixing the problem. Thank you so much
8 December 2021
Reply from Easywhim
Hi Shanna,
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
I love easy win every time I’ve had a…
I love easy win every time I’ve had a problem and it hasn’t been very much but every time I’ve had a problem easy one has always fixed for me without a doubt without any problems easy when is awesome and I love the canvases thank you
8 December 2021
Reply from Easywhim
Hi Diana,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Reply from Easywhim
Hi Tracy,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Great customer service as always.
1 December 2021
Reply from Easywhim
Hi Elaine,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
It's been a month I have not received my order.
I ordered a light box for my son on October 31st and the payment processed on November 1st. who's doing a portfolio program and he really needs it. On November 15th I emailed customer service letting them know what I ordered and when--that I never got an email confirming the purchase or a tracking number, but that the payment had processed per my credit card statement. Stephanie emailed back with a tracking number letting me know it had been delivered but when I clicked on the link, it showed it had been delivered to an address in California and I live in Portland, Oregon. So I emailed her back letting her know this and she apologized and let me know that it would be being shipped out in the next 2-3 days. That email was sent on November 20th. It is now November 30th, a month from when I originally made my purchase and I still have not received it.
1 December 2021
Reply from Easywhim
Hi Anna,
So sorry for the delay on your order :(
I am already pushing through an update with our logistics team.
We will be in touch with you via email.
Thanks,
Steph
I love this company
1 December 2021
Reply from Easywhim
Hi Esther,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Reply from Easywhim
Hi Linda,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Loved the different Christmas diamond…
Loved the different Christmas diamond painting
28 November 2021
Reply from Easywhim
Hi Laura,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Reply from Easywhim
Hi Kelly,
Glad you are loving it! Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Very fun company enjoy getting my…
Very fun company enjoy getting my monthly package.
25 November 2021
Unprompted review
Reply from Easywhim
Hi Robert,
We love to hear you loved our club boxes!
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Reply from Easywhim
Hi Danielle,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
I was very happy with the quality of…
I was very happy with the quality of the canvas and diamonds. Also it came out amazing!!! They colors were blended wonderfully!!
12 November 2021
Reply from Easywhim
Hi Lorena,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
You are doing great
11 November 2021
Reply from Easywhim
Hi Raenell,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com
Thanks,
Steph
Never received my item
Never received my item. Tracking was unreliable and never updated.
10 November 2021
Reply from Easywhim
Hi Maria,
So sorry for the delays in receiving your package. As per checking it was already delivered. If you still haven't received this, kindly send us an email to hello@easywhim.com so we can send a replacement. :)
We'd really appreciate it if you could reconsider your review rating.
Thanks,
Steph
Reply from Easywhim
Hi Colin,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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