Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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See what reviewers are saying
I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
It had a button to upload photos but no…
It had a button to upload photos but no gallery pics to send.
4 March 2022
Reply from Easywhim
Hi Rose,
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
You have always delivered a great…
You have always delivered a great diamond painting for my custom paintings.
4 March 2022
Reply from Easywhim
Hi Anne,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
not a probelm with Easy Whim
not a probelm with Easy Whim, probelm is I have four or five orders that are shipped but no eta available. It keeps saying waiting for information..
3 March 2022
Reply from Easywhim
Hi Rosena,
Please accept our apologies; our system recognized a different courier's name. It should be tracked through the USPS. It is already updated in our system.
Please send us an email if you have clarifications.
Thanks,
Steph
East to order and check out
1 March 2022
Reply from Easywhim
Hi Angela,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Excellent service provided by Stephany…
Excellent service provided by Stephany at EasyWhim.
1 March 2022
Reply from Easywhim
Hi Anisah,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Michael
I’ve enjoyed everything I get in my kit…
I’ve enjoyed everything I get in my kit but I would like to get some Diamond Art Rhinestones and beads work every month in my Diamond Art Painting club . And maybe three or four Diamond Art Painting like eagles on a motorcycle and paintings of 911 flag and boots
28 February 2022
Reply from Easywhim
Hi Tricia,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
All of what I ordered with Easywhim are…
All of what I ordered with Easywhim are nice and good. But a lot of the items are missing. And unfortunately it takes way to much time to receive.
28 February 2022
Reply from Easywhim
Hi Suzanne!
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Your produces are great but ;
Your produces are great but I wish if they are say for Valentines Day that the box would come in January so that we can get them done in time to use them one Valentine Day esp. if we have to send them out of state.
Thank you,
Elaine
28 February 2022
Unprompted review
Reply from Easywhim
Hi Elaine,
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Lovely Mice DIY Felt Kit
I bought a DIY kit and was provided with a QR code to watch a video to learn how to make the item, however; there was no video for the item I purchased. I reached out to customer service (Steph) and she said she would check on it. After waiting one week with no response, I messaged back. Then finally, two days later I finally received this message:
Sorry for the delayed response. Here's a tutorial video: link. It's not the exact one but the way to do it is similar.
How is that helpful? It's not. I will not be purchasing from this site again.
28 February 2022
Reply from Easywhim
Hi Kimberly,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Love all your membership boxes so much…
Love all your membership boxes so much to do have lots and lots still to do when I open a box I feel like a kid on Xmas day
28 February 2022
Reply from Easywhim
Hi,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Loved it just a few issues
I mainly bought through this company bc I seen a TikTok video where they had the strips you pulled off to expose only small section at a time mine didn’t have that and also a lot of the wrong colors ended up in the diamond bags but I still loved it and will be ordering again so definitely a 9/10 from me
21 February 2022
Reply from Easywhim
Hi Chyanne,
Thanks for your honest feedback!
If there are wrong or missing drills, please reach out to us so we can have it replaced.
Thanks,
Steph
Your products are great and I love…
Your products are great and I love them, my only issue is that it takes so long to receive my orders, my current order was made on February 6 it is now February 20 and my order has not even been shipped yet, why does it always take more than a month to even ship then another week or 2 to get to me.
21 February 2022
Reply from Easywhim
Hi Saundra,
Please know your order is fully insured and is guaranteed to arrive to you.
It's not always like this, we've communicated through email that there would be delays in fulfilling shipments due to the culturally significant Lunar New Year celebrations.
Please reach out to us if there's further delays.
Thanks,
Steph
The quality is fantastic and the…
The quality is fantastic and the customer service is top notch!
21 February 2022
Reply from Easywhim
Hi Bridgette,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Replced defective product right away.
20 February 2022
Reply from Easywhim
Hi Agnes,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Couldn't track my package
Couldn't track my package. Every time I asked they sent me the same e-mail.
19 February 2022
Reply from Easywhim
Hi Deborah!
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
You responded very quickly
You responded very quickly. I hope my package comes fast too.
18 February 2022
Reply from Easywhim
Hi Miriam,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Reply from Easywhim
Hi Teresa,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Shipping
I was qualified for free shipping and at the end I was disqualified and had to pay. Granted it was only $2.99, but it’s the point.
17 February 2022
Reply from Easywhim
Hi Kaye,
I've had a look and saw that your order came down to $47.99 with your 20% discount applied, which is under the $50 free shipping threshold. Sorry about the confusion over this!
Orders over $50 have the free shipping applied :)
Disgruntled customer
I originally ordered in November and didn’t get till January after having to have it reordered. But the monthly box was on time. I was sent an email offering me the gold box free so I went for it and am now being told the only way I get it is to pay. You guys sent me the email n even the confirmation that it was on its way and now no. It was your mistake and I must pay for it. I will not be renewing my monthly box and some of my friends who saw the email will also be letting their membership go. It seems your more membership box oriented.
16 February 2022
Reply from Easywhim
Hi Barbara,
We had a look at the attached image you sent us in our email communication together showing the Gold Pack was $150. As advised there was an error in our system which added the unpaid for product to your original order. Unfortunately in these situations we won't be able to send the product as it's not free. The shipping confirmation was for the order which contained your other products.
We're sorry for the confusion and have fixed the issue, so this won't happen again.
Thanks,
Steph
Customer Service is amazing.
16 February 2022
Reply from Easywhim
Hi Gail,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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