Writing on behalf of my Sister in Law. She paid her subscription but has not received any boxes. She is extremely disappointed as she is disabled and really looked forward to receiving her boxes. Her... See more
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See what reviewers are saying
I love the monthly boxes I receive every month, they always make sure I have something to work on. I've only once gotten a picture that had a less than perfect working grid. When I received a dup... See more
Company replied
⭐⭐⭐⭐⭐ Top Quality products at affordable prices. I'm a monthly subscriber at Easywhim as well as ordering other products and I've never been left disappointed. Customer service is amazing as well as... See more
Company replied
I ordered some diamond art Christmas cards at the end of October, hoping to complete them and then give them as special cards to family. When they hadn’t arrived 6 weeks later, I emailed Easywhim. I c... See more
Company replied
Company details
Written by the company
At Easy Whim we can't get enough of crafts! That's why we're proud of our high quality crafting kits and excellent customer service. From Diamond Painting, to quilling, felting and embroidery, you'll find your perfect craft. If you're a passionate crafter then our Diamond Painting Club Boxes are for you! Our Diamond Painting Club is full of exclusive offers, content and crafts. Receive Diamond Painting Kits and DIY Craft items straight to your door every month. It's like Christmas every month!
Contact info
PO BOX 663 Alexandria, NSW , 1435, Sydney, Australia
- hello@easywhim.com
- easywhim.com
Boxes came 2 months late
Boxes came 2 months late. Got themed boxes after event or holiday.
4 April 2022
Reply from Easywhim
Hi Kimberly!
Thanks for taking the time to send your feedback.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Thank you
Thank you, even though it was a diamond art from someone else you helped me solve my problem and I was will be able to finally complete it
Thank you so much for your quick response and all your help
4 April 2022
Reply from Easywhim
Hi Deborah,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
this is the first time i have done a…
this is the first time i have done a special picture for my husband he has been a truck driver for over 30 + so i want to do something special for him
2 April 2022
Reply from Easywhim
Hi Antoinette,
We really appreciate you choosing Easy Whim to do your special custom photo.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Love what I ordered
30 March 2022
Reply from Easywhim
Hi Donna,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
not complete
Took FOREVER to get here and when it did, I was missing two different bags of "diamonds". Guess they are on the way, but not here yet.
I'd love to change my rating for you, but still don't have replacement diamonds that were missing from my kit.
Got my missing diamonds today (5/12/22), and while I am thankful they came at all, this, too, took over a month to receive. I know they cannot control the USPS, but I will try to keep in mind to try and order within the country so as not to be left waiting. Thank you for sending them.
29 March 2022
Reply from Easywhim
Hi Maria,
We really appreciate you taking the time to share your experience with us. We're sorry to hear that you were dissatisfied with our service.
We have resend the missing drills as soon as you reported it to us. Kindly wait for it to arrive. We really hope you'd consider your review rating.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
The web site was very easy to get…
The web site was very easy to get around and find what I wanted
29 March 2022
Reply from Easywhim
Hi Barbara,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Very helpful in replacing diamond…
Very helpful in replacing diamond painting that I did not like 🙂
29 March 2022
Reply from Easywhim
Hi Ronda,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
Got pretty much duplicate paintings …
I have gotten my 2nd box now and the crafts I love, each one is unique and fun. The paintings however, I am disappointed in. Two boxes same kind of diamond paintings. Almost like duplicates. Had to reach out twice now to customer service about the issue. So far, NOT very satisfied with the company or the kits. I will more than likely cancel.
26 March 2022
Unprompted review
Reply from Easywhim
Hi Jenn,
This usually happens since we do send random paintings. But we definitely replace the paintings with the painting of your choice.
We really hope you'd reconsider your review rating.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
Excellent service and product
Excellent service and product. Fast delivery. Will order again.
22 March 2022
Reply from Easywhim
Hi Carolyne,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
My package set in IL
My package set in IL. For a couple weeks now. And yesterday it says it's in CA.?? I'm pretty sure it's not your company but you gotta do something about how they are shipped out.. I'm give it 1 more try and if next one takes this long I'll be canceling my club.
18 March 2022
Reply from Easywhim
Hi Tammy,
We have reached out to you via email.
We apologize for the delay.
Please know your order is fully insured and is guaranteed to arrive to you.
We've communicated through email that there would be delays in fulfilling shipments due to the culturally significant Lunar New Year celebrations.
Let us know if any issue.
Steph
I think this is going to look great
18 March 2022
Reply from Easywhim
Hi Janie,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I loved my first box
I loved my first box.It came with lots of different kits to do, I recommend.
17 March 2022
Reply from Easywhim
Hi there,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
EW Quality is Slipping
EW really has gone out of their way to ensure the service is still superior to anything I've received to date. I appreciate their approach to feedback and willingness to resolve outstanding issues. And - I still look forward to receiving my subscription box from them every month.
I used to give EW 5 stars and highly recommend them to everyone. However, shipping has become extremely slow - on subscriptions sometimes one month is still in transit when a new month's order is filled. Also, quality of drills is beginning to suffer. I'm seeing more drills that should never have passed QC (not just one or two- but whole lot colors).
Overall, the customer service is still quite friendly though it is also terribly slow to respond. If it weren't for the fact that the canvas and adhesive were of superior quality, I would say a customer would do just as well purchasing on Amazon and skip the wait and the hassle.
14 March 2022
Reply from Easywhim
Hi Teresa,
We really appreciate you taking the time to share your experience with us.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
We'd managed to resolve this for you now. Let us know if you need any more help. We'd really appreciate it if you could reconsider your review rating.
Thanks,
Steph
Reply from Easywhim
Hi Nyssa,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I love the boxes
I love the boxes! They're so full of surprises. The staff are super friendly and helpful. Stephany responded quickly to my dilemma and resolved it just as fast.
I highly recommend Easy Whim to everyone.
Thank you Easy Whim for making diamond painting that much more fun!
12 March 2022
Reply from Easywhim
Hi Kerry,
Thank you for your positive feedback! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Michael
The kit looks amazing!
The kit looks amazing! I had an issue with the drill tray and they have responded and plan to send another one. I would LOVE to have a paper copy of the number, symbol, DMC information included with the kit. Also email updates on when things might arrive would be nice.
9 March 2022
Reply from Easywhim
Hi Heather!
Thank you for your positive feedback!
You can request the paper copy via hello@easywhim.com :)
Thanks,
Steph
I love the product
9 March 2022
Reply from Easywhim
Hi Pam,
Thank you for your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
I saw the ad and wanted to help the…
I saw the ad and wanted to help the Ukraine people. So I ordered a kit. I can not afford a lot. So I hope this helps. Prices and shipping are reasonable.
8 March 2022
Reply from Easywhim
Hi Darline,
We appreciate you!
Let us know if any issue.
Thanks,
Steph
The time it takes for you to ship is…
The time it takes for you to ship is the only thing I have to complain about
7 March 2022
Reply from Easywhim
Hi Angela!
Thanks for your honest feedback.
We want to assure you that your constructive feedback does not go unnoticed. It is valuable information for our whole team, so please do not hesitate to reach out with any further comments or questions.
Thanks,
Steph
The diamond painting looked amazing…
The diamond painting looked amazing when I got it. I am so excited to get started on it. It’s great therapy. The only reason that it didn’t get 5 stars is that I had zero communication about tracking. They gave me confirmation and a tracking number that gave me no updates at all for over a month and a half. I emailed and still didn’t get any updates so I was a little worried but it did come eventually.
4 March 2022
Reply from Easywhim
Hi Dana,
We have responded to your queries, kindly check your spam folder.
If there’s anything else you think we could do to improve our service, please don’t hesitate to reach out to us via hello@easywhim.com :)
Thanks,
Steph
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