Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that... See more
Company replied
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were: prompt in their response Understood the issue Dealt with the prop... See more
Company replied
The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.
Company replied
Company details
About Easy Reserve Ltd
Written by the company
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Contact info
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Ireland
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt and polite service
Prompt and polite service. We have used Easy Reserve before and very happy with their level of service. Would recommend to others.
15 January 2024
Reply from Easy Reserve Ltd
Dear Louise,
Thank you for taking the time to share your feedback.
Customer satisfaction is our goal and we are very happy to know you had once again a good experience with our website and customer care service.
We are delighted for your loyalty!
All the best,
Easy Reserve
Easy to use website
Easy to use website, excellent communication via email since making booking
2 January 2024
Reply from Easy Reserve Ltd
Hello Kathy,
Thank you for taking the time to leave a feedback about your booking experience with Easy Reserve.
We are delighted to know you are satisfied with our website, booking process and customer care service.
Best Regards,
Easy Reserve
Super easy to navigate and great…
Super easy to navigate and great property descriptions.
8 January 2024
Reply from Easy Reserve Ltd
Hello,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are happy to hear that you found the website easy to use and liked the descriptions of our portfolio of villas.
Best Regards,
Easy Reserve
Staff very responsive
8 January 2024
Reply from Easy Reserve Ltd
Hello Sharon,
Thank you for taking the time to leave a feedback about your experience with our customer care service.
Customer satisfaction is our top priority and we are very happy to know you had a great experience with our staff!
We remain at your full disposal for any further assistance you might need.
Best Regards,
Easy Reserve
Fast and easy
1 January 2024
Reply from Easy Reserve Ltd
Hello Astrid,
Thank you for sharing your feedback about your experience with Easy Reserve.
We are delighted to hear that you are satisfied with our services and booking process.
All the best,
Easy Reserve
very easy friendly reservation system .
28 December 2023
Reply from Easy Reserve Ltd
Hello Ilana,
Thank you for sharing your feedback about your experience with Easy Reserve.
We are delighted to hear that you are satisfied with our reservation system.
All the best,
Easy Reserve
Friendly and rapid service
I received answers to my special questions rapidly, the whole team was very friendly. I recommend their service for anyone.
13 December 2023
Reply from Easy Reserve Ltd
Dear Edina,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and feedbacks like yours motivate us to keep improving. We are very happy to know you had a positive experience with our customer care service!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello Mieke,
Thank you for sharing your feedback about your experience with Easy Reserve.
We are delighted to hear that you are satisfied with our services.
We hope, next time, to be able to deliver an even better experience and achieve also that 5th star :)
All the best,
Easy Reserve
Realistic descriptions of villas and intuitive website.
Easy and intuitive website. To my experience the descriptions of villas to rent is by 100% correct. The only improvement could be a better handling of the location map.
19 November 2023
Reply from Easy Reserve Ltd
Hello Gunther,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our website and property descriptions.
Thank you also for your input related to the location map. We are constantly working to improve our website, this will be taken onboard and addressed soon.
Best Regards,
Easy Reserve
They responded to all my questions and…
They responded to all my questions and concerns in a timely manner and were extremely co-operative and helpful with my special needs.
31 October 2023
Reply from Easy Reserve Ltd
Hello Monika,
Thank you for taking the time to leave a feedback about your experience with our customer care service.
Customer satisfaction is our top priority and we are very happy to know you had a great experience with our staff!
We remain at your full disposal for any further assistance you might need.
Best Regards,
Easy Reserve
Have used easy reserve 3 times now and…
Have used easy reserve 3 times now and no problems at all. The app is very good for keeping track of reservations.
1 November 2023
Reply from Easy Reserve Ltd
Dear Mark,
Thank you for taking the time to share your feedback.
Customer satisfaction is our goal and we are very happy to know you had once again a good experience with our booking process and our App.
We are delighted for your loyalty!
All the best,
Easy Reserve
It was indeed easy to reserve!
14 October 2023
Reply from Easy Reserve Ltd
Hello David,
Thank you for sharing your feedback about your experience with Easy Reserve.
We are delighted to hear that you are satisfied with our services and booking process.
All the best,
Easy Reserve
Disapointed
Contact at tile of reservation good . Once on site discrepencies regarding the ooverall product ( villa)
Orientation ( geographical vs light and sun) not disclosed , cleaning not at all properly done, very ( very) ancient style of furnitures if not overpassed , a true gap between price and quality . In brief , not to be recommanded for a tranpareny pount of view
23 September 2023
Unprompted review
Reply from Easy Reserve Ltd
Dear Pascale,
Thank you for taking the time to share your feedback regarding your experience with our villa.
It's important for us to provide an experience that meets, if not exceeds, our guests' expectations. Upon being informed at your arrival at the villa of the issues you highlighted, we immediately dispatched someone to address the cleaning and check on the mentioned discrepancies. As we understood it, after this part of the concerns were then resolved.
We're truly sorry to hear that generally speaking the property did not meet your expectations, and we acknowledge your concerns about the orientation and the furniture style in relation to the price.
We strive to ensure that all our guests have a pleasant experience, and we take feedback like yours very seriously.
Please note that we are currently reviewing the details of this case to ensure we prevent future guests from having the same concerns you had. We truly value the insights you've provided as it helps us continuously improve our services and offerings. We'll update you with the results of the review once available.
Again, thank you for your feedback, and we hope for an opportunity to serve you better in the future.
Kind Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello Gareth,
Thank you for sharing your feedback about your experience with Easy Reserve.
We are delighted to hear that you are satisfied with our services.
Looking forward to host you again in the future in one of our beautiful Villas!
All the best,
Easy Reserve
Efficient and helpful
Very prompt replies to emails and very helpful efficient staff. A good firm to work with. Looking forward to the holiday now.
11 September 2023
Reply from Easy Reserve Ltd
Hello,
Thank you for taking the time to leave a feedback about your experience with our customer care service.
Customer satisfaction is our top priority and we are very happy to know you had a great experience with our staff!
We wish you the best time on your travels and we remain at your full disposal for any assistance you might need.
Best Regards,
Easy Reserve
A good experience
You all had been very friendly, good organized and very good informed. I'm very happy, that you did all to rescue my holidays - and that as quick as possible.
7 September 2023
Reply from Easy Reserve Ltd
Hello Ina,
Thank you for taking the time to leave this review!
Customer satisfaction is our goal and we are delighted to know you had a positive experience with Easy Reserve customer care service.
All the best,
Easy Reserve
Reply from Easy Reserve Ltd
Hello Nick,
Thank you for taking the time to leave a feedback about your booking experience with Easy Reserve.
We are delighted to know you are satisfied with our booking process and customer care service.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our booking process and customer care service.
Best Regards,
Easy Reserve
Excellent service
Very timely responses to all questions, excellent communication and service. Highly recommend
21 August 2023
Reply from Easy Reserve Ltd
Hello Alan,
Thank you very much for taking the time to leave a feedback about your booking experience with Easy Reserve.
We are very happy to hear you are satisfied with our customer care service and booking process.
Best Regards,
Easy Reserve
Holiday booking via EasyReserve
Adequate information, timely response, clear procedures.
14 August 2023
Reply from Easy Reserve Ltd
Hello Erik,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our customer care service and booking process.
Best Regards,
Easy Reserve
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.