Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that... See more
Company replied
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were: prompt in their response Understood the issue Dealt with the prop... See more
Company replied
The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.
Company replied
Company details
About Easy Reserve Ltd
Written by the company
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Contact info
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Ireland
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book
Easy to book. Location is of good standing. Dialogue inside WEB service EasyReserve is good ans east to use.
13 August 2023
Reply from Easy Reserve Ltd
Hello Jean-Marc,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to hear that you had a positive experience with our website, customer care service and booking process.
Best Regards,
Easy Reserve
Very helpful
Very helpful, informative and good communications. Excellent selection of properties
10 August 2023
Reply from Easy Reserve Ltd
Hello Mark,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are happy to hear that you found the website easy to use and liked our portfolio of villas.
Best Regards,
Easy Reserve
Lucia was super helpful
Lucia was super helpful. Quick to respond to questions. Very happy.
8 August 2023
Reply from Easy Reserve Ltd
Hello Deborah,
Thank you for your feedback!
Customer satisfaction is our goal and we are delighted to know you had a positive experience with Easy Reserve and our Lucia in particular.
All the best,
Easy Reserve
Was efficient
2 August 2023
Reply from Easy Reserve Ltd
Dear John,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you have had a positive experience with us.
Best Regards,
Easy Reserve
Easy to navigate
31 July 2023
Reply from Easy Reserve Ltd
Hello Steve,
Thank you so much for taking the time to leave your review!
We are happy to hear that you had a positive experience with our websites. This is great, as we constantly put a lot of effort in making our websites easy to navigate with a user-friendly booking process.
Best Regards,
Easy Reserve
Payment did not work straight away
Payment did not work straight away
various things unclear
20 July 2023
Reply from Easy Reserve Ltd
Dear Julia,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We are really sorry your payment did not work straight away. It sounds you had some issues with the 3DSecure authentication process that failed and therefore for security reasons the payment did not go through and had to be done again. As frustrating this might be, it is something that has been put in place to safeguard both you as customer and us.
In relation to the various unclear things, you may reach us anytime at +353 1 699 4137 if you have any question in relation to your reservation or vacation rental you wish to discuss with our customer care representatives or further details about our website and booking process you wish to share to help us improve.
Once again, thank you for your feedback.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Kevin,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and feedbacks like yours motivate us to keep improving. We are very happy to know you have had a continuous positive experience with our customer care service and booking process!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Great personal and prompt support to…
Great personal and prompt support to help us with booking problems
11 July 2023
Reply from Easy Reserve Ltd
Hello Happy,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our customer care support.
Best Regards,
Easy Reserve
very easy and friendly
All the process was very easy and each and every contact was verry friendly and helpful.
2 July 2023
Reply from Easy Reserve Ltd
Hello Kurt,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our booking process and customer care service.
Best Regards,
Easy Reserve
Good descriptions
I am glad you have such good descriptions of the properties for rent so I could make a good decision for my trip.
3 July 2023
Reply from Easy Reserve Ltd
Hello Margaret,
Thank you for taking the time to share your feedback about your booking experience with Easy Reserve.
We are really happy to hear that you liked and found the descriptions of our villas useful. We indeed invest a lot of work and time to create and display them on our websites to help our customers in their selection.
Best Regards,
Easy Reserve
friendly and helpfull contact
29 June 2023
Reply from Easy Reserve Ltd
Hello Luc,
Thank you for taking the time to leave a feedback about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our customer care service.
Best Regards,
Easy Reserve
very simple and easy to do
28 June 2023
Reply from Easy Reserve Ltd
Hello Alan,
Thank you so much for taking the time to leave your review!
We are happy to hear that the whole process went well for you. This is great, as we constantly put a lot of effort in making our websites easy to navigate with a user-friendly booking process.
Best Regards,
Easy Reserve
Very easy booking
20 June 2023
Reply from Easy Reserve Ltd
Dear Daniel,
Thank you so much for taking the time to leave your feedback!
We are happy to hear that the whole process went well for you. This is great, as we constantly put a lot of effort in making our websites easy to navigate with a user-friendly booking process.
Best Regards,
Easy Reserve
Every Easy Reserve employee I've spoken…Very satisfying customer experience.
Every Easy Reserve employee I've spoken to over the past few years has been extremely pleasant, helpful and timely in getting back with requested information. They are a true asset to Easy Reserve.
23 June 2023
Reply from Easy Reserve Ltd
Dear Michael,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and feedbacks like yours motivate us to keep improving. We are very happy to know you have had a continuous positive experience with our customer care service!
We remain at your full disposal for any assistance you might need again in the future.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hello,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our customer care service.
Best Regards,
Easy Reserve
Great customer service and response
14 June 2023
Reply from Easy Reserve Ltd
Thank you for taking the time to leave a feedback about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our customer care service.
Best Regards,
Easy Reserve
very professional and available
very professional and available. have responded to our request specifically and have offered great alternatives.
top service, thank you!
13 June 2023
Reply from Easy Reserve Ltd
Dear Horst,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
Customer satisfaction is our priority and feedbacks like yours motivate us to keep improving. We are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
You can only pay in Euros which makes…
You can only pay in Euros which makes it very difficult unless your willing to pay the credit card transaction fee!!
It tooks us all day to find and organise a way of payment.
8 June 2023
Reply from Easy Reserve Ltd
Hello Yitz,
Thank you for taking the time to leave a feedback about your booking experience with Easy Reserve.
We apologise for the inconvenience of only being able to accept payments in Euro, but we are an Irish company based in Europe and this is quite normal.
Nonetheless we appreciate your feedback and we are looking into the possibility of accepting other currencies in the future.
We hope you appreciated at least the support from our staff during the booking and payment process. Should you require further assistance in the future, it is always possible to get in touch with us for a personal and direct support.
Best Regards,
Easy Reserve
It`s easy to book&pay from this site…
It`s easy to book&pay from this site when you already decided on your reservation
4 June 2023
Reply from Easy Reserve Ltd
Hello Yury,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know that you are satisfied with our service and that you found the booking and payment process was easy.
Best Regards,
Easy Reserve
quick to respond
1 June 2023
Reply from Easy Reserve Ltd
Hello Kristrún,
Thank you for taking the time to leave a review about your booking experience with Easy Reserve.
We are very happy to know you are satisfied with our service.
Best Regards,
Easy Reserve
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