easyhome Reviews 

693
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and genuinely helpful throughout the entire purchasing process. Consumers also appreciate the smooth service, flexible options, and efficient delivery when acquiring items like furniture and household appliances. Some reviewers were not happy with unexpected billing discrepancies, delayed orders, and a general lack of proper communication from support. A few people additionally mentioned experiencing long wait times when trying to reach out for updates or attempting to resolve product issues. Others noted frustrations regarding unresponsive agents or problems getting clear answers regarding product returns and account setups.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, knowledgeable, and accommodating during their visits and... See more

Service

Users describe positive interactions with service, highlighting that everything went well and the staff... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful, patient, and... See more

Product

Reviewers highlight positive aspects of product quality, noting that items like living room sets, stoves, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff, helpful service, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure. This day and age when saving is harder than every. Your easy set fair pricing he... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing. I originally started dealing with Ridhima and then Cindy the store manager toke over. Both of the lady’s were very patient and explained the process and payments to me... See more

Company replied

Rated 5 out of 5 stars

From my online and phone experience with ish?? R.Ishevanja to the delivery driver KULWINDER..it was the easiest and most pleasant experience I have had with customer service!!Ish did O/T helping me wi... See more

Company replied

Rated 5 out of 5 stars

I was in desperate need of a new livingroom set with a tv and a cool gamer set up for my husband. We had some credit issues in the past leaving us with more debt than we ever wanted to have, but we go... See more

Company replied


Company details

  1. Furniture Store

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.6

All reviews

(693)

650 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer ssrvice

great customer ssrvice, they explain everything and the delivery is great

20 June 2026
easyhome logo

Reply from easyhome

Hi Sebastien,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Nothing they were very helpful.

They always take the time to help with everything, You need.

20 June 2026
easyhome logo

Reply from easyhome

Hi Roberta,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Amazing😊

The people were very friendly and helpful in every aspect will definitely be a repeat customer

20 June 2026
easyhome logo

Reply from easyhome

Hi Shane,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

The buying experience was very easy and…

The buying experience was very easy and I felt no pressure to purchase. Customer service was excellent.

19 June 2026
easyhome logo

Reply from easyhome

Hi Douglas,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, very funny to talk to, decent pricing.

19 June 2026
easyhome logo

Reply from easyhome

Hi Danial,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Great people Amanda and Peter were…

Great people Amanda and Peter were awesome ther customer service was amazing

17 June 2026
easyhome logo

Reply from easyhome

Hi Sheldon,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Great experience

Great experience

18 June 2026
easyhome logo

Reply from easyhome

Hi Benjamin,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

They help and nice

They get what want at right price and there verry friendly

18 June 2026
easyhome logo

Reply from easyhome

Hi Christina,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 3 out of 5 stars

Delivery was late so I had to cancel my…

Delivery was late so I had to cancel my son’s activity for the evening. I was told the truck was leaving at 230 from Charlottetown to come to Summerside to my place. They went somewhere first to deliver and didn’t show up to my place until 4:15ish.

18 June 2026
easyhome logo

Reply from easyhome

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 528 3279 so we can assist further.

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Calling to enquire was fast easy…

Calling to enquire was fast easy people were great to deal with i would tell al my friends

18 June 2026
easyhome logo

Reply from easyhome

Hi Derek,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Staff

The staff is very personable and willing to joke around and have conversations with you, I do enjoy going in there as they make it easier to be able to get what you need as they get to know you as a customer.

15 June 2026
Unprompted review
easyhome logo

Reply from easyhome

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

The staff are great and the product is too.

The staff are great. Explained everything quite well. Easy to talk to.

18 June 2026
easyhome logo

Reply from easyhome

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

This company is great to work with

This company is great to work with, easy website to maneuver and great pricing

17 June 2026
Unprompted review
easyhome logo

Reply from easyhome

Hi Sarah,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome

Sincerely,
Your easyhome team

Rated 4 out of 5 stars

The staff are wonderful very…

The staff are wonderful very accommodating and friendly

5 June 2026
easyhome logo

Reply from easyhome

Hi Darliene,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 1 out of 5 stars

Poor customer service

I am writing to express my disappointment regarding an order I placed for a JBL PartyBox Ultimate 1000 at the Easyhome store on Stony Plain Road in Edmonton on May 22, 2026.
As of today, June 17, 2026, I still have not received any meaningful update on the status of my order. Each time I have contacted the store, I have simply been told that the item was ordered and that I would be contacted when it arrives. Unfortunately, no one has been able to provide me with a timeline or any additional information.
What is particularly concerning is that after I advised the store yesterday that I was waiting for a call from the Regional Manager regarding this issue, my references were contacted. In my opinion, this should have been addressed before the order was processed, not several weeks later after I had already been following up on the order.
I also attempted to transfer my business to another Easyhome location but was informed that I could not do so because I had already started the process with this store.
I understand that delays can happen; however, the lack of communication, the absence of updates, and the handling of this situation have left me very dissatisfied with the customer service I have received. I would appreciate a clear update on the status of my order and an explanation of the delay.
Thank you for your time and attention to this matter.

I believe the lady name that’s been helping me was Cheyanne, I’ve ask multiple time for the ladies name and she would not give it to me.

I called customer service three days ago and got nowhere so why would I call again.

15 June 2026
Unprompted review
easyhome logo

Reply from easyhome

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-528-3279 so we can look into this right away.

Rated 5 out of 5 stars

There customer care is amazing

Great customer care and amazing staff

17 June 2026
easyhome logo

Reply from easyhome

Hi Jessica,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Carlos was Friendly helpful gave me…

Carlos was Friendly helpful gave me great opitions. Communication has been amazing.

17 June 2026
easyhome logo

Reply from easyhome

Hi Genevieve,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Awesome experience.

Friendly, knowledgeable and respectful staff. Staff takes their time with customers. Very relaxing and stress free experience.
I weent into the store looking for a living room set. Salesperson was honest about the size of the couch and love seat compared to my living room dimensions.
Salesperson did not push me to buy a certain set. I was able to sit on each set more than once to compare how low/high the cushions were for my mobility issues. He went above and beyond my expectations. The staff even took the time to unpack the smaller set so I could sit on the love seat to see if my feet could touch the floor. The set was a recliner. He made sure that I could sit with my back against the back without any spaces and get off the love seat without any trouble.
this was the fifth time I have made a purchase from their store.

17 June 2026
easyhome logo

Reply from easyhome

Hi Dianne,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars
easyhome logo

Reply from easyhome

Hi Losier,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Very happy with the great service that…

Very happy with the great service that Hassani has provided me with. They have answered all of my questions and provided me with a great stove and just recently purchased a refrigerator. Would highly recommend Easy Home Store 517 Thunder Bay

14 June 2026
Unprompted review
easyhome logo

Reply from easyhome

Hi Cheryl ,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

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