Easy Crypto  Reviews 2,062

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I recently sold some XRP through BNB to Easy Crypto for NZ payment to my account. I failed to do a memo and contacted Easy Crypto (Matt ) to help me locate the crypto. Matt did a manual search to matc... See more

Company replied

Rated 5 out of 5 stars

Easy crypto really lives up to its name, ive used multiple exchanges before coming accross them, ive used binance, nexo, crypto.com, kucoin, coin base and none of them are as easy quick and low fee... See more

Rated 2 out of 5 stars

Paid by debit card because the service is advertised as “instant” Over 72 hours later, the LTC order is still marked as “delivering”, with no TXID and no transaction visible on the Litecoin networ... See more

Company replied

Rated 5 out of 5 stars

Went through a verification process recently on Easy Crypto and the whole thing was completed in a very timely way with all my various queries answered promptly throughout. Since joining in Feb this y... See more

Company replied

Company details

  1. #1 of 1 best companies in Cryptocurrency Service

Written by the company

Easy Crypto makes it quick and easy to buy, sell, and swap Bitcoin, Ethereum, and 160+ cryptocurrencies on our exchange, and 50+ directly in the Easy Crypto Wallet. Enjoy secure transactions, local customer support, and built-in investment tools to track and monitor your gains—all with no hidden fees and full transparency. We make it easy.


Contact info

You should know

4.2

Great

TrustScore 4 out of 5

2K reviews

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1-star

Replied to 76% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

snice easy crypto has sold to swftx can…

snice easy crypto has sold to swftx can we still use easy crypto for future buys sells if not my trezor is worthless as swftfx doesnt even have payment gate wyas like account to account do u relise the impact that new zealanders wont be able to buy crypto anymore or sell ? becuase your doouchs decided to sell the company to our neighbour austraila why dont u tell everyone exactly what is going on question 1. is easy crypto to stay for future buys sells even tho sold to swftftx ? question 2. will u refund all trezor ledger uses for devices brought through your compnay ? question 3 what on earth were u guys thinking selling new zealands best asset that people cant buy anymore when u guys merdge to swftftx ? you have let new zealders down u and quicken quack sold out !!!!!! anyone signing up to u guys waste of time becuase even if u went the other side the verify is a no go they ask for personal bank statements and id and bunch of others just treading there trust polit reviews where people cant withdrawl from swfttx ? SOLD OUT !

27 December 2025
Unprompted review
Easy Crypto  logo

Reply from Easy Crypto

Hi Lee,

We totally understand your concerns. Please rest assured New Zealanders will not lose access to the ability to buy and sell crypto, Easy Crypto and Swyftx have teamed up to offer more features to our customers.

You'll still be able to buy crypto and withdraw it to your Ledger via Swyftx, and as part of our merge with Swyftx, they will be able to offer more payment options and faster buying/selling :) If anything, your experience will likely be upgraded.

Please reach out to us at if you have concerns help@easycrypto.com and we can provide more detailed information to you.

Best regards,

Rated 2 out of 5 stars

I am not impressed

I joined yesterday, verified my account and placed an order to buy bitcoin. The delivery was not instant as they advertise, it took around 1 hour. No biggie.

Placed a 2nd order one or two hours later and it was flagged, received an email that they are trying to keep me safe? Nothing has been received for the 2nd order and now I have to wait for the security team to review it.

I am not impressed in the least. Seems they are only good for one order then your money is in limbo, if btc drops I will be losing money. No human support also, only a worthless bot.

21 December 2025
Unprompted review
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Reply from Easy Crypto

Hi there, sorry to hear about your delay. I've reached out to you on trust pilot so that you can provide us with more information so we can help you get your order sorted

Rated 4 out of 5 stars

Very easy to use Easy Crypto

Very easy to use Easy Crypto in my dealings, complete transparency with all the dealings I have had with them to date, couldn’t be more happy with my dealings thus far

21 December 2025
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Reply from Easy Crypto

Thank you for your great feedback Leanne. We're glad you've had a good experience.

Rated 1 out of 5 stars

Funds still not received

18 December 2025
Easy Crypto  logo

Reply from Easy Crypto

Hi Georgina, sorry to hear you haven't received your funds! I can see your order is complete, and funds are generally in your account by the day after - so it might just be a matter of bank processing time now! I've sent you an email to confirm :)

Rated 1 out of 5 stars

Wouldn't allow me to activate my…

Wouldn't allow me to activate my account on any browser or any device. Kept freezing on camera authentication.

15 December 2025
Unprompted review
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Reply from Easy Crypto

Hey Jack, sorry to hear about this experience! Can you touch base with the helpdesk with some more info around your order so I can take a look at this - we should be able to help get you verified.

Alternatively, I've reached out to you via Trustpilot for your contact details - fill that out and I'll get in touch with you to sort this out :)

Rated 5 out of 5 stars

Great support A+

Great support A+

12 December 2025
Unprompted review
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Reply from Easy Crypto

Love this feedback, appreciate the review! Thank you Brett - we'll pass that on to the support team 💜

Rated 5 out of 5 stars

Fast transfer of funds and selling

Fast sell and transfer of funds.
Also helped when I forgot my 6 digit pin.

5 December 2025
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Reply from Easy Crypto

Thanks for the review, Tony! Awesome to know everything was fast and that our support team could step in when you needed help with your PIN. 💜

Rated 5 out of 5 stars

Fast and reliable

5 December 2025
Easy Crypto  logo

Reply from Easy Crypto

Appreciate the review! Glad everything was smooth and dependable for you. 🙌

Rated 4 out of 5 stars

Initial problems

Be very careful when investing and ensure you government ID and bank account have exactly the same name and not just initials on one or the other. Had issues getting my bank account verified because of this. However, easycrypto was good to deal with about it and everything is now sorted.

1 December 2025
Unprompted review
Easy Crypto  logo

Reply from Easy Crypto

Hi Maria, thanks for your review, but sorry that you've encountered some issues in verifying your bank account!

Our team can definitely help get this sorted out - there are just AML regulations we need to follow by law, same as any other company in this space. Reach out to us at help@easycrypto.com and we can work with you to get the right documentation and sort this out for you :)

I've also sent you a request for information via Trustpilot, if you reply there then I can email you directly too.

Rated 5 out of 5 stars

After struggling with Coinbase whose…

After struggling with Coinbase whose so-called "customer support" tests your sanity, I found the Orion AI chatbot at Easy Crypto the best I've experienced. Almost human!

21 November 2025
Unprompted review
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Reply from Easy Crypto

Love hearing this, thank you! 🙌 We’re thrilled Orion made things easier for you (we agree, it’s pretty close to human at times!). Thanks for choosing Easy Crypto! 💜

Rated 5 out of 5 stars

I can confess to being quite well informed

I can confess to being quite well informed and experienced .
Learned TA and traded oil stocks in the 1980s etc etc. Economics degree etc.
At the age of 84 , managed funds etc , I have since become less involved participant.
A year ago, I had similar views to the likes of Jamie Dimon regarding crypto, until an acquaintance asked " have you ever heard of XRP". Of which I had not , But with decades of knowing where to look and a month to make sure what I was looking at , I explored most of the available avenues , all fraught with tales of lost crypto, scams , windbag politicians and an anti SEC.
With an enormously fortuitous stroke of luck, I discovered that involvement could be achieved through an NZ based , safe and reputable entity called Easy Crypto.
I went through a process , enabled by the endless patience and responsible guidance of the Easy Crypto staff, who showed concern that I was well enough informed to proceed in the arcane world of crypto.
Thank you Easy Crypto for your never ending help with some remarkably complicated stuff that you have enabled me to achieve .

20 November 2025
Unprompted review
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Reply from Easy Crypto

Hi Alan, thanks for your review and for sharing your experience! It means a lot to us. We’re honoured that you found Easy Crypto to be a safe and supportive place to explore crypto. Our team will be thrilled to know their patience and guidance made a difference. 💜

Rated 5 out of 5 stars

Easy to use and support were great in…

Easy to use and support were great in helping change my email.

14 November 2025
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Reply from Easy Crypto

Hey Andy, thanks so much for the review! Glad to hear you found us easy to use. We'll pass your compliments on to the support team :)

All the best for your crypto journey! 📈

Rated 5 out of 5 stars

Highly recommended crypto service

Clear instructions and email communication, every time!
I'm very happy with their service.

12 November 2025
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Reply from Easy Crypto

Thanks so much for the review Attila! Really glad to hear our instructions and communication have been clear every time. 💜 Happy trading 🚀

Rated 5 out of 5 stars

Quick and friendly service

Quick and friendly service. Easy to trade. Highly recommended :-)

9 November 2025
Unprompted review
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Reply from Easy Crypto

Thanks, Vidya! Great to hear everything was smooth and easy to use. We really appreciate your support! 💜

Rated 5 out of 5 stars

Nice & quick

3 November 2025
Easy Crypto  logo

Reply from Easy Crypto

Thanks, Dean! Glad to hear everything was quick and smooth for you. ⚡

Rated 5 out of 5 stars

loved getting matts help with my…

loved getting matts help with my troubles withdrawing my money its the first time i've done it. talked me through the whole process in the parts i was stuck <3

24 October 2025
Unprompted review
Easy Crypto  logo

Reply from Easy Crypto

Hey Jayden! Awesome to hear that Matt was able to help out :)
I'll pass on the kind words. Happy trading! 🚀

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