I recently sold some XRP through BNB to Easy Crypto for NZ payment to my account. I failed to do a memo and contacted Easy Crypto (Matt ) to help me locate the crypto. Matt did a manual search to matc... See more
Company replied
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See what reviewers are saying
Easy crypto really lives up to its name, ive used multiple exchanges before coming accross them, ive used binance, nexo, crypto.com, kucoin, coin base and none of them are as easy quick and low fee... See more
Paid by debit card because the service is advertised as “instant” Over 72 hours later, the LTC order is still marked as “delivering”, with no TXID and no transaction visible on the Litecoin networ... See more
Company replied
Went through a verification process recently on Easy Crypto and the whole thing was completed in a very timely way with all my various queries answered promptly throughout. Since joining in Feb this y... See more
Company replied
Company details
- #1 of 1 best companies in Cryptocurrency Service
Written by the company
Easy Crypto makes it quick and easy to buy, sell, and swap Bitcoin, Ethereum, and 160+ cryptocurrencies on our exchange, and 50+ directly in the Easy Crypto Wallet. Enjoy secure transactions, local customer support, and built-in investment tools to track and monitor your gains—all with no hidden fees and full transparency. We make it easy.
Contact info
Suite 10529, Level 1, 6 Johnsonville Road, Johnsonville, 6037, Wellington, New Zealand
- help@easycrypto.com
- easycrypto.com
You should know
4.2
Great
2K reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fix easy crypto Australia
First of all, I want to say easycrypto Nz is amazing. They have been fantastic over the the years. This is why its a 2 stars instead of 1. However easy crypto Australia is absolute garbage and I highly recommend using a different platform. First of all, you cant use a debt card making it a nightmare to use, because of this you have to do a bank transfer. While this isn't that bad, the problem is they take forever to process your transaction, if its past like 3pm its not coming until like 10 am the next day. Unlike in nz, and using a debt card they dont guarantee your purchase price. So if It fluxurates between then good luck. For example I lost 10% of what it said on a buy because of this. Do not buy from them until they fix it.
22 August 2025
Unprompted review
Reply from Easy Crypto
Hi there, thanks for the review, and for your kind words about our NZ team, we really appreciate your long-time support.
We’re genuinely sorry to hear your experience with Easy Crypto Australia hasn’t met expectations. We understand how frustrating price fluctuations can be, especially without guaranteed rates. We do lock in your rate once we receive your payment, but it may not process until the next day.
Just to share some context: Easy Crypto AU operates under a different banking and regulatory framework than NZ, which limits some of the features we can offer (like card payments).
Unfortunately, the reason why your order was not executed until a day later was outside of our control. Your order was created at 10pm but we did not receive the transfer from your bank until 10:40am the next day.
Some banks are instant and others take up to one business day to clear. Unfortunately, although we have tried to facilitate, some banks will not reduce these time frames.
If you'd be open to it, we'd love the chance to follow up on your order directly and make sure your account is set up correctly. Just drop us a line at help@easycrypto.com so we can take a closer look.
Thanks again for the honest feedback 💜
Easy Crypto is just a bad site
Easy Crypto is just a bad site. The app is different from the website in its function and is so frustrating. Yes it has a good exchange rate with NZD but buyer beware. I have over 10 exchange accounts around the world and this site/app is just horrendous. If you are just learning - DO NOT USE THIS SITE - You will get frustrated and angry for no good reason. Crypto is a little complicated - but not this site/app - this site takes it to another level. Its truly horrendous. Find anywhere else.
22 August 2025
Unprompted review
Reply from Easy Crypto
Hi Sam, we're really sorry to hear that you've had a frustrating experience with the app.
We'd love to get some feedback from you directly so we can improve - please get in touch at help@easycrypto.com
Most of the time it's good
Most of the time it's good. Sadly there have been delays in the past and the response from the help team was delayed. Eventually it was corrected by Easycrypto but the delay caused unnecessary stress.
I have found a faster and better way to buy crypto in NZ now so I am reluctant to use Easycrypto again. Service was just not up to par when dealing with actual people's money.
29 October 2024
Unprompted review
Reply from Easy Crypto
Hi there, thanks for the honest feedback. We’re really sorry for the delay and the stress it caused.
In this case, a technical issue on our side temporarily impacted outgoing BTC transactions. Our Support team weren't able to immediately resolve this due to the technical nature of the issue, but raised it to our tech team and they resolved within 12 hours of your message.
This is a very rare situation and isn't reflective of what you should normally expect from us.
That being said - we completely understand how frustrating delays can be, especially when it comes to your money, and we truly appreciate your patience while the issue was resolved.
Your experience matters to us, and we’re continuing to invest in better systems and faster comms to prevent situations like this in future. Thanks again for giving Easy Crypto a try 💜
Don’t recommend!!
Slow, unreliable, and costly. Save yourself the trouble and use another service.
13 August 2025
Unprompted review
Reply from Easy Crypto
Hi Adam, we’re sorry for your experience.
We’ve reached out privately to explain why we couldn’t proceed with your order, as it didn’t meet our terms.
We also apologise for the delay in getting back to you and appreciate your patience.
Just like the name - easy!
After spending almost 2 hours on another platform, I was able to achieve what I wanted in 5 minutes with Easy Crypto. Definitely the platform for those in New Zealand.
8 August 2025
Unprompted review
Reply from Easy Crypto
Hi Jasmine, thanks so much for the lovely review! Stoked we were able to help :)
Love my wallet 🤩
That this site makes it really easy to navigate.I turely like your easy crypto wallet thanks mike 😏
7 August 2025
Reply from Easy Crypto
Thanks Mike! Glad you are liking the Easy Crypto Wallet app :)
Reply from Easy Crypto
Thanks so much for the kind words, Cameron! We appreciate you 😊
Great service
Okay, the only thing I don't like about easy crypto is I can't call you guys lol, but you all replied to my emails and since they've verified my source of funds my transactions have been going through at a remarkably fast rate, I highly recommend easy crypto and if they ask for details about you it's only to help. 100/10 guys
2 August 2025
Unprompted review
Reply from Easy Crypto
Thanks for the amazing review Jacob! 100/10 means a lot! 🙌 We're always looking for ways to improve support, and while we're an online-first team for now, we're working on making things even more helpful 💬 Appreciate you being part of the journey!
Reply from Easy Crypto
Love to hear it was easy, Anoushka - that’s the goal! ⚡
Fast personal service about my small…
Fast personal service about my small issue. Solved in a few hours and my security was paramount to the staff. Great. Recommended
28 July 2025
Unprompted review
Reply from Easy Crypto
Security is number 1 when it comes to crypto. So glad our team could be there for you, Paul! 😊
Swap - not delivered
I ran into a minor delay during a swap, but the Easy Crypto support team was quick to respond and kept me updated throughout. They were transparent, professional, and resolved the issue efficiently. It’s reassuring to know I’m using a platform that genuinely cares about its customers. Thank you!
23 July 2025
Unprompted review
Reply from Easy Crypto
Thanks so much Matthew. Really glad our team could help out and keep things smooth 🛠️ We care deeply about our customers, so your words mean a lot! 🙏
Love Easy Crypto and they have real…
Love Easy Crypto and they have real people who are in NZ and respond promptly!
7 March 2025
Unprompted review
Reply from Easy Crypto
Appreciate the feedback, Angela! We’re always here to help 🛠️
They followed up immediately my AQueries
They followed up immediately my requests and sorted out the issues I raised in a timely manner. Gives me confidence in dealing with this company handling financial transactions on my behalf.
Thank you.
Maui Solomon
19 July 2025
Reply from Easy Crypto
Stoked we could make it smooth for you, Maui! All the best for your crypto journey 🚀
Support is very slow or non responsive.
They were doing a really great job on first few orders and thought I found a good crowd, but latest order is just sitting there after days. Had an email from support asking for more info for the order which I provided quickly, but I now get no response from emails to their help@ email address.
A bit disappinting now,.might have to look elsewhere if I don't get a response soon.
21 July 2025
Unprompted review
Reply from Easy Crypto
Hi Dave, thanks for your honest review. We're really sorry about the delay you experienced. To shed a bit more light on what happened, we were working through a heavy support load at the time and appreciate your patience 🙏
We’d reached out to double-check some details to keep things safe, but totally understand the frustration. I can see the team sorted this out for you on the same day as your review. Our reply times are now much faster, and we’d love the chance to make it right if you give us another go.
Terrible Service! Beware!
I've been using EC for years, almost on a daily basis. They were fast, orders were completed within a few minutes, they were efficient and if I needed to get in touch with them about an order they responded in a timely manner and were always helpful. On Friday the 11th of July 2025 I made a LTC purchase at 6:47pm and as per usual expected to receive it within minutes, I checked the status and it was saying "In Progress" then time went on and nothing, an hour went by so I contacted them however didn't get a response until early hours the next morning saying my order had been flagged, asked me what the purchase was for, where I was sending it to, if I had been dealing with Brokers or Investors and WhatsApp. This had never happened, so I told them what is was for and still haven't had a response, its now Monday the 14th of July 2025 status is still saying In Progress, still no response from them. I emailed the help team, then emailed the complaints team asking to cancel my order and refund my money as it wasn't worth the hassel and still haven't had a response, no update, no apology, nothing. This is beyond rediculous and I will no longer be using EC, they are no longer NZs only crypto exchange, and I have gone to PIN (pay it now network) so if you're unsure about EC go check out PIN Network.
11 July 2025
Unprompted review
Reply from Easy Crypto
Hi Te,
I can't find an order/email in our system that matches these details - so I've sent you a request for more info via Trustpilot so we can get this sorted for you :)
In the meantime - it sounds like your order needed a safety/security check which is why we reached out to you. As a financial services provider, we have to meet regulations to ensure we can continue operating and keep our customers safe.
I apologise if you were kept waiting over the weekend, volumes are quite high right now with the uptick in BTC price. We lock your rate in as soon as we receive payment, so you'll still get the amount of crypto you were expecting :)
I find easy crypto easy to use and it's…
I find easy crypto easy to use and it's super easy to invest in crypto trading! 😃
14 July 2025
Reply from Easy Crypto
Thanks so much Dion! Awesome to hear it’s been super easy 😄 If there’s anything we can do to make it a full 5-star experience, we’d love to hear it! 🚀
Reach out via help@easycrypto.com and reference this review if you have any extra feedback 😃
Reply from Easy Crypto
Speedy service coming through! 🏎️
Thanks for the positive feedback Wes!
Its so easy once youve worked it out.
12 July 2025
Reply from Easy Crypto
Fast and simple - just how it should be 😎
Thanks for your review Rebecca!
Super easy for first time investor!
12 July 2025
Reply from Easy Crypto
Quick, simple, sorted! Thanks for the shoutout, Somala ✅
Trust and honestly this app never…
Trust and honestly this app never hesitate me when I used it👍❤️
12 July 2025
Reply from Easy Crypto
Really glad you had a good experience, Naiaga - thanks heaps! 🙌
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