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EasternMarine Aquariums Reviews 

664
•
TrustScore 5 out of 5

4.9

Pet Store
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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the livestock and products available. Consumers frequently praise the supportive team members for sharing valuable knowledge and maintaining a genuinely welcoming shopping environment. Reviewers are particularly impressed by the remarkably fast shipping options and the careful, secure packaging used for delicate aquatic animals. Buyers regularly mention that all items arrive in perfect, healthy condition, ensuring that the entire ordering process remains wonderfully smooth and stress-free. People express strong loyalty, noting that they would never consider shopping anywhere else for their marine tank requirements.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting consistently healthy livestock, vibrant... See more

Quality

People report positive experiences with quality, highlighting that livestock and products consistently arrive... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and friendly... See more

Service

Reviewers highlight positive aspects of service, consistently noting friendly interactions and knowledgeable... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting the fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service! One of the items in my order had an unexpected issue and couldn’t be shipped, but the seller contacted me immediately and explained everything clearly. They offered prompt solutions... See more

Rated 5 out of 5 stars

I am so happy that we found Eastern Marine Aquariums. We have been setting up a 125 ltr marine tank. Not only have we been able to purchase amazing beautiful fish and corals all in excellent health bu... See more

Rated 5 out of 5 stars

I have bought fish, corals and supplies online from EMA over the last year, and they have always arrived promptly and in the case of livestock healthy and well conditioned. They have also been helpful... See more

Rated 5 out of 5 stars

Great chat and great knowledge. Delivery service is always perfect and Matt always knows the answers I’m after. Can’t fault the place! The fish and corals are always beautiful and well cared for.

Company details

  1. #1 of 4 best companies in Pet Store

Written by the company

Hi, welcome to EMA! We're New Zealand's leading Marine Aquarium Experts, specialising in the importing of live fish and coral from all around the world, as well as key dry goods brands such as Fauna Marin & Red Sea. Our highly trained staff are dedicated to helping you achieve excellence with your reef tank. Need help? Reach out!

Contact info

4.9

Excellent

TrustScore 5 out of 5

664 reviews

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4.9

All reviews

(664)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. The four coral frags arrived in excellent condition with good color and polyp extension. The Tridacna clam looks healthy and opens nicely, very well packed for shipping. The test kits were also carefully packaged and within good date. Fast shipping and smooth communication with the seller. Very satisfied with this purchase. Highly recommended. ⭐⭐⭐⭐⭐

6 March 2026
Rated 5 out of 5 stars

Fantastic service

Despite an unfortunate website error, meaning I couldn’t receive my order as I had purchased it, Matt went the extra mile to ensure I was happy with my experience. And that I was. Thanks again

6 March 2026
Rated 3 out of 5 stars

I paid extra to have my fish not delivered to me.

I bought from EM previously and had coral delivered fine. This time I paid extra for same day shipping for a fish. I was not told I would pay extra to have my fish left at AirNZ cargo, not actually delivered to me at the address shown on my order confirmation. Luckily, driving there was not an issue for me, but neither the order confirmation, nor AirNZ tracking gave an address of where to collect it! Of course websites deliberately make it difficult to find a person to talk to, to confirm that I did need to go there, and confirm what the address was.
On the up side - the fish settled in great.

6 February 2026
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Reply from EasternMarine Aquariums

Hey Darren, thanks for the review. Airfreight is a airport to airport service, and this is outlined in our shipping information page here: https://easternmarineaquariums.co.nz/pages/shipping-information

We do not intentionally make it difficult for our customers to understand what is required from them to pick up a consignment, which is why we took the time to make the page above.

Courier is a door to door service, and airfreight is an airport to airport service, which also means we take the time to drop your fish off to Auckland Airport for shipping.

I hope your next order goes more smoothly - reach out if you have any questions, we are here to help.


Matt

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