Excellent service! One of the items in my order had an unexpected issue and couldn’t be shipped, but the seller contacted me immediately and explained everything clearly. They offered prompt solutions... See more
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Review summary
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I am so happy that we found Eastern Marine Aquariums. We have been setting up a 125 ltr marine tank. Not only have we been able to purchase amazing beautiful fish and corals all in excellent health bu... See more
I have bought fish, corals and supplies online from EMA over the last year, and they have always arrived promptly and in the case of livestock healthy and well conditioned. They have also been helpful... See more
Great chat and great knowledge. Delivery service is always perfect and Matt always knows the answers I’m after. Can’t fault the place! The fish and corals are always beautiful and well cared for.
Company details
- #1 of 4 best companies in Pet Store
Written by the company
Hi, welcome to EMA! We're New Zealand's leading Marine Aquarium Experts, specialising in the importing of live fish and coral from all around the world, as well as key dry goods brands such as Fauna Marin & Red Sea. Our highly trained staff are dedicated to helping you achieve excellence with your reef tank. Need help? Reach out!
Contact info
21/114 Wiri Station Road, Wiri, 2104, Auckland, New Zealand
- info@easternmarineaquariums.co.nz
- easternmarineaquariums.co.nz
4.9
Excellent
664 reviews
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Always friendly, expert advice
Always friendly and knowledgeable customer service. No question too difficult and always willing to offer advice and support.
30 January 2025
Straight forward no problems at all
21 January 2025
Great staff, great livestock and great coffee
As always a great friendly welcome AND a great coffee while looking around. Again 5/5!!
5 April 2024
Don’t buy from here
Yet again you guys don’t send stuff in a timely manner. Will be avoiding your store and not recommending you to anyone. It shouldn’t take over a week for a 2 item order to even leave your store. I was assured it would be picked up Thursday to arrive today and tracking is still showing it’s with you. Despite me advising one item is needed urgently
7 March 2024
Reply from EasternMarine Aquariums
Evening,
Understand your frustration entirely - we've refunded this order and are happy to provide it free for you once the Prime arrives in-stock. Our POS system is causing major headaches for our inventory system, so we are working as quickly as we can to sort this out. Thank you and sorry for dropping the ball.
Good service and delivery time
Ordered a few items was shipped and received it the next day. Really happy about the response time.
5 March 2024
Happy mystery LPS frags
Ordered mystery LPS frags, loved it! Safely arrived and healthy. Fast delivery and communication. Thanks.
16 February 2024
Good service.
Good service. Had a delay with package being sent. But they went the extra distance and put a Saturday ticket on so I got my order with minimal stress. Thank you.
29 January 2024
I love the effective communication
I love the effective communication, and the friendly service, as well as always healthy fish being supplied. Never need to second doubt myself when I am at EMA. Matt is so patient and is always answering all my questions, which is really comforting.
22 January 2024
Easy to work with and happy to fix my…
Easy to work with and happy to fix my mistakes haha
7 December 2023
I was so impressed buying fish from…
I was so impressed buying fish from here. I bought 2 clown fish and a turbo snail they were shipped quickly and got here (to the other end of the country) within 24 hours! The fish are awesome and we are very happy customers. Definatly will be buying from them again.
6 December 2023
Great service prompt and efficient
2 December 2023
Be careful of Cart Timer.
Black Friday deals were good, cart said it would hold your items for 30 minutes. It did not. When you went further along the purchase process it removed all the sold out items.
Edited: 1st December. They resolved this issue and put right. Thanks again!
23 November 2023
Reply from EasternMarine Aquariums
Hey Liam, sorry to hear this happened. Things can sell out quickly especially when the website is very busy. Please email us and we will help sort this out for you. Thanks for the order!
11 out of 10
Nice and quick processing of my order. Packaging was excellent and contained a chocolate fish. Along with my receipt which had a handwritten 'Thanks for your order' on it. The fish had me straight away as it put a smile on my face. This wasn't a huge order either, under $80.
Well done EMA you have gained yourself a customer. I'll have to come and visit.
14 November 2023
Excellent advice and service fish were…
Excellent advice and service fish were healthy and arrived in excellent condition. Fast over night delivery with clear communication regarding pick up. Would highly recommend to contact Matt when setting up an aquarium or buying fish, corals, equipment, fish food, supplements anything to do with the hobby.
8 November 2023
Awesome support.
Awesome support in getting my reef tank up and running and helping me pick the right gear for the job but not extra stuff I dont need. PS my fish love your frozen food!
29 September 2023
Quick n cheap
3 September 2023
Great customer service
Everything is clean and well organised and Matt is always willing to answer questions and help me find what I need.
31 August 2023
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