Customer service excellent day of fitting went well, old door took away and we now have a garage door which matches our front door colour, transformed the look of our home, vey pleased and we would... See more
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Very quick to respond to inquiry rep very helpful to questions asked good advice responded with quote same day placed order 5 weeks later garage door installed. Fitted with no fuss site left clean and... See more
Company replied
Eastern Garage Doors installed Teckentrupp side hinge garage doors. This is a high quality product and was matched by the quality service provided by the company. I emailed a few questions about the o... See more
From my first contact with Eastern Garage Doors for a quote until the fitter drove away with job completed, the service I received was first class. I'm sure I'll never need another garage door, but if... See more
Company replied
Company details
Written by the company
Eastern Garage Doors is a family-run business with over 40 years of expertise in the industry. Our unwavering dedication to meeting customer requirements has helped us become the leading supplier of garage doors in the East of England. We prioritise delivering best-fit solutions, ensuring both our products and installations align perfectly with your needs. Our values revolve around establishing trust through reliability, consistency, and transparency. We put customers at the heart of everything we do, providing the best all-round experience, coupled with perennial support, should you choose to use our after sales services. We take the time to understand your needs providing top-quality products tailored to your budget. Our focus lies in supplying durable, high-quality, and functional garage doors, installed to the highest standards. When you engage with us, you can expect attentive guidance throughout the decision-making process. Our friendly and professional sales support, skilled technicians conducting free, no-obligation surveys, along with skilled, approved fitting engineers will ensure a perfect experience. By choosing us, you will enjoy: - Bespoke solutions designed to complement your lifestyle - A diverse range of top brands, offering various styles, colours, and materials - A 5-year workmanship guarantee - Product warranties of up to 10 years
Our promise to you
Written by the company
- We're committed to our customers
- We work hard every day to make Eastern Garage Doors The East of England’s most respected service brand.
- We build trust
- We foster a feeling of trust by being reliable, consistent, and transparent
- We are empathetic
- We put customers at the heart of everything we do, providing the best customer experience, and perennial support
- We focus on quality
- Maintaining high standards in all aspects of the business to ensure customer satisfaction.
Workmanship
5-year quality guarantee
We guarantee our installation work for 5 years
Contact info
44 Anchor Road, Terrington St Clement, PE34 4HL, Kings Lynn, United Kingdom
- 08000480741
- sales@easterngroupuk.com
- easterngaragedoors.co.uk
4.8
Excellent
108 reviews
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Poor service
Poor service
They fitted the garage door wrong and locks now working properly, i chased them for months to come back to sort out, still no chance
Never recommended to anyone
17 May 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your feedback. We apologise for the inconvenience you experienced with your garage door installation. We understand how frustrating this can be. We made several attempts to follow up on your concerns and scheduled multiple appointments to address the issue at your property. Despite our best efforts, and communication, there have been some challenges in coordinating appointment times, which we always made the effort to resolve by scheduling additional engineer time. We value each one of our customers and always aim to provide excellent service throughout every interaction
Awning & Blinds
Anyone can make a mistake - its how you deal with it.
The surveyor came and measured up for an electrically operated awning and external blinds, but unfortunately measured the drop for the blinds incorrectly.
When it came to the installation, the problem was found by the fitters, who re-measured our windows and after a further delivery delay, returned to fit the blinds.
On both visits, the fitters were very professional, explaining the problem and apologising profusely, leaving the work area clean and tidy on their departure.
We are very pleased with the end result and would recommend EGD and its awning & blinds products. It was a shame about the incorrect measurements - hence only the 4-star review.
12 July 2024
Unprompted review
We have been very pleased with all…
We have been very pleased with all aspects of our contact with you company. Austin Humphris advised us and the final installation was done with great skill. We will recommend you !!
16 July 2024
Unprompted review
From my first call for help
From my first call for help, I felt assured that the repair could be done and would be done at a fair price.
Compliments on your efficiency and care. Thank you!
4 July 2024
Unprompted review
Good Company
On time, great looking product. Fitted in good time. Demonstrated all the functions.
1 July 2024
Unprompted review
Top quality
Top quality products from a top quality company, no fuss, no mess and they have a really happy customer.
26 June 2024
Unprompted review
First class service!
The guy that came to do the initial measure was extremely professional and had good knowledge of the products. It was then delivered and fitted on time. I'm really please with the products quality and the way it has been fitted. Basically a great job done by a first class company.
19 June 2024
Unprompted review
A very good experience, would recommend
Excellent service from the initial quote through to the completion of the work. I had a Hormann front door and a sectional double garage door fitted.
Both doors were fitted on the same day, with the old doors removed and taken away. The installation team were very friendly and helpful. They explained how everything worked with a demonstration before leaving. Everything looks fantastic and installed to a high standard, with no mess left behind.
13 June 2024
Unprompted review
Great customer service!
I contacted EGD with an issue and was put in touch with Karl from the Technical department. We exchanged several messages via WhatsApp, most of which were outside normal working hours, which shows how committed Karl was to helping me resolve my issue. He was always extremely helpful, professional and very quick to respond in offering solutions. Great customer service!
12 June 2024
Unprompted review
Problems with a broken spring and I…
Problems with a broken spring and I contacted EGD on a Saturday afternoon and really didn't expect a reply before Monday so was very pleased to get a message back asking for some info and photos of my problem. Karl was great with the help and advice and came and repaired the door himself. Everyone I spoke to at EGD were great and Karl himself was a great ambassador for them. Do I think EGD is one of the best... NO ! It is the BEST
6 June 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you so much for sharing your experience! We're delighted to hear that you were pleased with our prompt response and the service you received. It's great to know that Karl and our team were able to assist you efficiently and effectively. We're committed to providing the best service possible, and your feedback confirms we're on the right track. Your ‘The Best’ comment especially was particularly heartwarming!
Easy to deal with and a great product
This company have been great - kept appointments on time, provided the correct documents and make getting the garage door replacement an easy task. Highly recommend.
4 June 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you so much for your glowing review! We're delighted to hear that you had a positive experience with us. Keeping appointments on time and providing the necessary documents are essential parts of our service, and we're glad we could make the process of getting your garage door replacement easy for you. Your recommendation means a lot to us.
Re-tensioning of up & over door
Great communication- prompt and efficient service- highly recommended
28 May 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you so much for your wonderful review! We're thrilled to hear that you found our communication prompt and our service efficient. Your recommendation means a lot to us.
Had a problem with my garage door over…
Had a problem with my garage door over the weekend
called eastern garage doors first thing monday morning.By 11.00 the door was fixed and serviced.Excellent service.
3 June 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your fantastic review! We're delighted to hear that we could promptly resolve and service your garage door issue. Providing excellent service is our top priority, and we're glad we could assist you so quickly.
My automatic garage door needed a…
My automatic garage door needed a re-set. This was arranged swiftly and the work done efficiently and effectively. An excellent experience all round.
3 June 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your kind review! We're pleased to hear that we were able to swiftly reset your automatic garage door and that you found our work efficient and effective. It's great to know you had an excellent experience with us.
Professional Service
Karl came round to fix the door handle, so professional quick and nothing was a bother. He even looked at a door that they didnt fit and is arranging a repair on it ASAP. Cant recommend them highly enough. Thank you Karl
30 May 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your wonderful review! We're delighted to hear about your positive experience with Karl. It's great to know he was professional, quick, and attentive to all your needs.
Helpful and efficient
Helpful and efficient in all my dealings, and the work carried out promptly and to my complete satisfaction. Thanks!
24 May 2024
Unprompted review
Reply from Eastern Garage Doors
It's great to hear that you were completely satisfied with all your dealings with us. We pride ourselves on being helpful and efficient so to hear that your experience matched this was recognition we are achieving everything we set out to do.
Helpful local company
Eastern Garage Doors were helpful in arranging a quote and then getting our new garage door fitted. The operative who fitted the door arrived promptly and carried out the work efficiently and to a high standard. Would recommend.
22 April 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your kind review! We're delighted to hear that you found our team helpful in arranging a quote and that the fitting of your new garage door was carried out promptly and to a high standard. Your recommendation means a lot to us.
Issue sorted
It was a little frustrating having to wait 10 days to get sorted but the staff at Eastern Garage Doors managed to fit in a visit sooner than they anticipated. The Issue with our Hormann garage door not opening was resolved swiftly on the visit. Happy with the service and will continue to use them for servicing in the future.
21 May 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your feedback. We do understand the frustration of waiting for a fix on a non opening garage door and always try our best to resolve these types of issues whilst constantly striving to improve response times. We're glad to hear that our team was able to accommodate you sooner than we expected and that you're happy with the service provided.
Quality Service
Easy straightforward efficient service from start to finish and door looks really good.
8 May 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your review! We're glad to hear you found our service efficient and are happy with your new door. If you need anything else, feel free to reach out. We appreciate your business and support!
Excellent door
Excellent door, well fitted by helpful and skilled fitters.
30 April 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you for your feedback! We're thrilled you’re pleased with the door and our fitters' work.
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