www.garagedoorsonline.co.uk Reviews 

1,668
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the high quality and accurate dimensions of the products, finding them well-made and exactly as advertised. The staff received frequent commendation for their helpfulness, knowledge, and excellent communication. Delivery services were often prompt, well-organized, and quicker than anticipated, with drivers being pleasant and supportive. The overall service, including after-sales support, was consistently described as excellent and customer-focused, with many appreciating the detailed guidance provided for accurate measurements and product selection.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality and value, with many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the timely and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Web site was easy to navigate, Customer service while waiting for delivery of doors was excellent! Was kept up to date on dispatch times and my garage doors were delivered at the time I was told,... See more

Rated 5 out of 5 stars

I've not fitted the door as yet but the parts and motor all look to be high quality. Delivery was quicker than the stated lead time. A special thanks to Laura and Keely who helped to coordinate onwar... See more

Rated 5 out of 5 stars

Great product,came on time (exact date stated ) ,thoroughly checked measurements before being made . Would highly recommend & will be passing company details to freinds & family. There was only one th... See more

Rated 5 out of 5 stars

GDP pro steel doors - they are superb quality, well made, value for money. Also arrived sooner than expected. We are really impressed and would definitely recommend. (Husband is a joiner and advised i... See more


Company details

  1. Garage Door Supplier
  2. Door Shop
  3. Security Equipment Store

Information provided by various external sources

Garage Doors Online Ltd are the UK's premier online supplier of Garage Doors. We have over 25 years experience in garage doors and electric operators and our friendly and helpful sales team will be able to help you with your enquiry. We aim to supply the very best garage doors, electric operators and other building products at the best possible prices in the UK.

Garage Doors Online

Written by the company

We're committed to low prices.
We aim to supply the very best garage doors, electric operators and other building products at the best possible prices in the UK. We check our prices regularly against our competitors and always strive to give our customers the best deal.
We're committed to choice.
Our website is full of a wide range of garage doors, personnel doors, and entrance doors! We supply doors from over 15 manufacturers and have such a varity of doors, you are bound to find something to suit your home.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,668)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Side hung insulated garage doors

Web site was easy to navigate,
Customer service while waiting for delivery of doors was excellent!
Was kept up to date on dispatch times and my garage doors were delivered at the time I was told, the doors were heavy but the driver went above and beyond to put them where needed so that I could fit them the following day.
The doors are well made, fairly easy to fit if you follow the instructions, I’m very happy with my new garage doors.

5 June 2026
Rated 5 out of 5 stars

Reason for 5 stars

Reason for 5 stars - easy to order online. I ordered a Hormann roller door T in a graphite grey. It was made in Germany and delivered within a month. I am a competent installer and installation was relatively easy. On commissioning, a fault was showing on the control panel and I asked them to review photos and video of the fault. This was dealt with in 20 mins. Fault was rectified. Excellent customer service. Would highly recommend.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Electric Roller Garage Door

We purchased an electric roller garage door to fit on behalf of a client & needed quite a bit of technical support prior to placing the order. The team were very helpful, explaining details thoroughly where needed. The ordering process was excellent - speedy, streamlined and exactly as they said it would be from the start. The door has been fitted and is working excellently. Thanks for your superb help - we will be back.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Garage door to Isle of Man

I've not fitted the door as yet but the parts and motor all look to be high quality.
Delivery was quicker than the stated lead time. A special thanks to Laura and Keely who helped to coordinate onward carriage to Isle of Man by ensuring the consignment met the requirements of my carrier.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Good service good product

Efficient service Laura and Carrol were very helpful by phone and email. Roller door arrived sooner than expected and fits perfectly. Will recommend to friends 🙂

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Process was very easy

Process was very easy. Fast response from the sales team and friendly installation guys. Product was great quality and turnaround was quick.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

A great company, excellent customer experience

I will wholeheartedly recommend this company. When I was looking for a garage door from Garagedoorsonline back in March, my requirements were discussed and understood by the team, the right product selected for me and I was kept up-to-date about delivery. When it was later realised the wrong part had been delivered from the manufacturer by accident, Garagedoorsoline dealt directly with Carteck for me to get this resolved, and really quickly. They have all been polite, helpful and effective. A great team and in particular Kevin, Keeley and Carol. Thanks.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Obnoxious customer service

Sent them a question about operating one the doors they supply via an App. Response was "Ask the manufacturer 🤦‍♂️"
Talk about, don't know, don't care, nothing to do with us!
Who on earth would deal with a company after this response 🤷‍♂️

3 June 2026
Unprompted review
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review. We do not have any details for you so I cannot look into this further but I can see one of our sales agents was asked about a Rollmatic T roller door two days ago and as the information in question was not known, he kindly offered the manufacturers number to the person in question, had the agent asked you to look for their contact details yourself I would of agreed with your review but on this occasion I believe we gave all the information we where able and where certainly not obnoxious on the response, that is assuming you are the same person he was responding too. We pride ourselves on our excellent customer service and our thousands of 5 star reviews are testimony to this. I wish you well regardless and hope you obtain the information you require.

Rated 5 out of 5 stars

Excellent product

Excellent product! The service was also excellent and Laura the office manager saved me from getting the wrong size garage door. Delivery was also excellent and on time. 10/10

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Help sourcing documentation.

I was having problems finding the correct installation manual for a garage door. Sales Asst. Keeley was able to point me to the exact document within minutes of me sending the email. Great customer service!

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Had an issue with the door motor

Had an issue with the door motor, ended up saying it’s to do with another company not them, after several weeks of them not contacting me back I had to get an external company out to sort out a fault with it, after confronting them regarding this and saying I had to pay then they said they can’t do nothing I should of contacted them, even tho I sent them proof of trying to contact them for 2+ weeks, as I was waiting for this my customer was getting frustrated as they had a door that didn’t function due to a fault, they are quick to sell you the product and good at delivery however after sales is shocking they just give you other mum fees to call

4 February 2026
www.garagedoorsonline.co.uk logo

Reply from www.garagedoorsonline.co.uk

Thank you for your review. I have looked back on the information you provided and can see that we requested an official report from the Engineer you advised attended site so we could assist you further and since then we have received no further communication from you. Please kindly send in the requested document and we can then pass this onto the manufacturer for consideration. Irrespective I am pleased you are happy with the product now and the delivery service you received.

Rated 5 out of 5 stars

Recently purchased a new door

Recently purchased a new door, good quality product, well presented. Sales team especially Carrol, made the purchase easy, and kept me updated with the orders progress. Delivery was smooth and within the given slot. Driver was both pleasant and helpful. Really easy to fit and looks great.
Thanks

23 April 2026
Unprompted review

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