Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.
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EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.
Contact info
110092, New Delhi, India
- easemytrip.com
3.8
Great
21K reviews
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Paid, then asked to pay more, unacceptable practice
I booked and paid in full for flights through EaseMyTrip, and received a booking reference. At no point was it made clear that the fare was not guaranteed.
After payment, I was informed that the ticket could not be issued at the agreed price and was asked to pay an additional £138 per person to confirm the same flights.
This represents a post-payment price change, which raises serious concerns about transparency and consumer fairness. If a fare is not guaranteed, customers should not be able to complete payment for it.
I declined to pay more and requested a refund, which has been initiated. However, the overall experience was stressful and unreliable.
I would advise others to book directly with airlines to avoid similar issues.
6 May 2026
Unprompted review
Reply from EaseMyTrip
Dear Juliana,
We would like to inform you that your recent booking attempt through our UK portal was unsuccessful due to unforeseen technical issues.
After a thorough review, we are pleased to confirm that a full refund has been initiated to your original mode of payment. Please note that, as per standard banking timelines, the refunded amount may take 5 to 7 working days to reflect in your account.
Should you require any further assistance, please do not hesitate to contact us. We remain at your service for any additional support.
Reply from EaseMyTrip
Thank you for your feedback. We’re glad to know you found the service adequate. We appreciate your support.
Reply from EaseMyTrip
We're happy the booking process and pricing were good. We appreciate your positive feedback on your experience!
Booking process
5 May 2026
Reply from EaseMyTrip
Thank you for your feedback.
We’re glad to know you had a positive experience with the booking process. Your support means a lot to us! If there’s anything we can assist you with in the future, please feel free to reach out.
Reply from EaseMyTrip
Thank you for your feedback. We’re glad to know you found the website user-friendly. We truly appreciate your support.
Scumbags - Avoid at all costs
Scumbags, Avoid at all costs
Paid 8k for flights, they then called to request an extra £1,200 or we'd be on a reserve list for the flights we'd paid for and 100% have them cancelled 2 days before we fly.
6 May 2026
Unprompted review
Reply from EaseMyTrip
Dear Dan,
We would like to inform you that your recent booking attempt through our UK portal was unsuccessful due to unforeseen technical issues.
After a thorough review, we are pleased to confirm that a full refund has been initiated to your original mode of payment. Please note that, as per standard banking timelines, the refunded amount may take 5 to 7 working days to reflect in your account.
Should you require any further assistance, please do not hesitate to contact us.
MISLEADING FARES AND UNFAIR TRADE PRACTICES
I had a very disappointing and stressful experience with EaseMyTrip. Throughout the entire process, they kept blaming the airline for the refund delay, despite the airline clearly confirming from day one that the cancellation/refund had already been approved from their side. Even the airline support team was cooperative and assured me that if I did not receive my refund, I could contact them directly again.
However, EaseMyTrip continued using the same excuse in every reply — “waiting for airline update” — which now feels like a tactic to delay refunds and hold customers’ money unnecessarily while shifting all blame onto airlines.
What is even more unprofessional is that their team started calling me repeatedly after I posted my review. Instead of resolving the issue properly, they spent 30–40 minutes on calls arguing, negotiating, and pressuring me to remove the review. I was told that the convenience fee would only be refunded if I removed my review. This is completely unethical and unacceptable.
I even clearly stated that once I received the full refund that I had originally paid, I would voluntarily remove the review. Despite that, they still did not process the complete refund and remained more focused on getting the review deleted rather than resolving the customer’s grievance.
No customer should have to go through this level of mental stress, repeated arguments, and unprofessional handling just to receive their own money back.
Based on my experience, I would not recommend EaseMyTrip for bookings. The service was extremely poor, unprofessional, and misleading. Companies should focus on genuine customer service instead of blame-shifting and pressuring customers over public reviews.
30 April 2026
Unprompted review
Reply from EaseMyTrip
Dear Priya,
As discussed during our telephonic conversation, we would like to clarify that the refund process is governed strictly by the fare rules and policies defined by the airline, and we act in accordance with the information received through official airline channels.
We acknowledge your concern regarding the airline communication shared by you. Please note that once the same was received, it was revalidated with the airline from our end to ensure accuracy before proceeding further.
Upon final confirmation, the full refund for your booking has now been initiated from our end, except for the convenience fee, which remains non-refundable as per the applicable terms and conditions. The refunded amount should reflect in your original mode of payment within 5–7 working days, as per standard banking timelines.
Additionally, any fare-related differences are subject to airline-controlled fare fluctuations based on availability and demand, and are beyond our direct control.
We regret any inconvenience caused due to the time taken in verification and assure you that all actions were taken to ensure the refund is processed correctly as per airline authorization.
We appreciate your patience and understanding. Should you require any further assistance, please feel free to reach out to us.
Interaction was good.
Interaction was good.
Yet had some processing glitches from your side.
5 May 2026
Reply from EaseMyTrip
Thank you for sharing your feedback.
We’re glad to know that your interaction experience with our team was satisfactory. We would like to clarify that our website and application are currently functioning smoothly, and no technical issues have been identified from our end regarding the booking process. For the best experience, we kindly recommend using the latest version of our app or website.
Further, upon investigation, we found that your upcoming booking has been successfully confirmed. Your ticket has been issued, and the e-ticket has already been shared on your registered email address.
Should you require any further assistance, please feel free to reach out to us.
AVOID THIS AGENCY AT ALL IN UK as they…
AVOID THIS AGENCY AT ALL IN UK as they are basically asking you more money the next day after you booked the flight online claiming one leg of the flight is pending and pushed the responsibilities to airline. They refused to refund and threatening you the ticket will cancel within 2 days. Checked with airline directly and they said this is not true! OBVIOUSLY LIAR and SCAM for UK SIDE. I am not commenting on the other branches, but UK SIDE DEFINITFELY SCAM!!!
This is a message for the India head office - if you are doing genuine travel business for good sake, I hope you seriously consider to do an internal ethical check to your UK subsidiary.
24 December 2025
Unprompted review
Reply from EaseMyTrip
Hi,
We are eager to address your concern and kindly request you to DM us your booking ID/contact details at +91 97110 99197. so that we can assist you in the best possible manner.
Everything was very seamless & friendly
3 May 2026
Reply from EaseMyTrip
We're glad that our platform was seamless and friendly! We appreciate you taking the time to share your positive experience with us!
Reply from EaseMyTrip
We're happy to hear that your booking experience was smooth. Thank you for your positive feedback; we appreciate it.
Difficult to access and cancellation is…
Difficult to access and cancellation is absolutely impossible ensuring customer loses everything which is unethical business practice
5 May 2026
Reply from EaseMyTrip
Dear Sanjeev ,
As discussed during our telephonic conversation , We would like to clarify that our website and application are functioning smoothly, and no technical issues have been identified from our end regarding booking access or cancellations. For the best experience, we kindly recommend using the latest version of our app or website.
Further, upon reviewing your case, we confirm that the applicable refund has already been initiated to your original mode of payment. As per standard banking timelines, the amount should reflect in your account within 5–7 working days, depending on your bank’s processing cycle.
Should you require any further assistance, please feel free to reach out to us.
Very poor customer service
Very poor customer service, didn't allow me to reschedule the flight even before 8hrs. Asking me to contact directly with airlines whereas it's their duty to contact airlines and get the things done. Their policy says flight can be rescheduled only before 24hrs of departure, pathetic
5 May 2026
Reply from EaseMyTrip
Dear Firdosh,
As discussed during our conversation, we would like to inform you that any rescheduling request is strictly governed by the airline’s fare rules, ticket conditions, and real-time seat availability. As per the airline’s policy, a ticket can only be reissued prior to the flight departure and before the booking status changes to “No-Show.”
Upon reviewing your case, we found that the request for rescheduling was received after the flight had already departed and the PNR status had been marked as “No-Show” by the airline. In such situations, the airline system restricts any further rescheduling or reissuance of the ticket, and no modifications can be processed thereafter.
Should you require any further assistance, please feel free to reach out to us.
During booking discount was applied and…
During booking discount was applied and when payment time came the discount was not even considered and had to pay the full amount without discount. It's really bad when these kind of things happen. It really felt like the offer was just a scam😕
5 May 2026
Reply from EaseMyTrip
Dear Akhil ,
As checked, we would like to inform you that the coupon code is currently functioning properly across all bookings, and no issue has been identified from our end. We kindly request you to use the latest version of our app or website for a smoother booking experience.
Further, upon checking your recent booking, we found that the promo code BOOKNOW was successfully applied, through which you availed a discount of INR 840 on your booking. The final payable amount was displayed accordingly prior to payment confirmation.
Additionally, we attempted to contact you on your registered mobile number; however, the call went unanswered. To assist you further and address your concern in detail, we kindly request you to share your preferred time for a callback by messaging us at +91 97110 99197.
Gift Voucher Usage
Was successfully able to use the gift voucher and guided nicely by their dedicated staff.
5 May 2026
Reply from EaseMyTrip
Thank you for your valuable feedback.
We’re delighted to know that you were successfully able to use your gift voucher and that our dedicated team was able to guide you smoothly throughout the process.
Your appreciation motivates us to continue delivering the best possible service experience to our customers. Thank you for choosing EaseMyTrip.
Reply from EaseMyTrip
We're happy you found our prices affordable and your experience perfect. We appreciate your positive feedback very much.
Similar to others, beware!
Similar to others, wish I read the reviews. This feels like a scam. I booked online (paid on my credit card!) then the next day got lots of emails and calls saying I need to talk to them. The rep said one leg of my flight was now just pending and I needed to pay £350 more. I cancelled it all and got a full refund. But beware.
5 May 2026
Unprompted review
Reply from EaseMyTrip
Dear Ashley,
We are keen to address your concern and kindly request you to DM us your booking ID/contact details at +919711099197. so that we can assist you in the best possible manner.
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