Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.
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EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.
Contact info
110092, New Delhi, India
- easemytrip.com
3.8
Great
21K reviews
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Reply from EaseMyTrip
Thankyou for your valuable feedback.
Reply from EaseMyTrip
We appreciate your positive feedback! We're so happy to hear that you found the booking experience user-friendly and intuitive.
Booking process and ease of booking
7 May 2026
Reply from EaseMyTrip
Thank you for your valuable feedback.
Reply from EaseMyTrip
We're glad you find our fares favorable compared to other sites. Thank you for sharing your positive experience with us.
Reply from EaseMyTrip
We're happy that booking was easy, you received good discounts, and there were no convenience fees. We appreciate your positive feedback!
Queries should be answered
Queries should be answered. Sending further link or directing somewhere else is not good. Avoid using formatted templates as reply. They do not fit everywhere. Read the email and reply. -
Queey was resolved, after my above review. Same response before writing review will be appreciated.
Only in the absence of response from airline, booking Agency is approached.
5 May 2026
Reply from EaseMyTrip
Dear Rohan,
As per our telephonic conversation, We would like to clarify that the response shared with you was provided after a complete review of the booking details and airline records. As checked, there were no schedule changes, cancellations, or delays updated by the airline for your flight.
The valid e-ticket and booking details had already been shared on your registered email ID within the timeline. Since the booking remained confirmed and operational as per the airline system, no additional intervention was required from our end.
Please note that airline schedule management and operational updates are controlled solely by the respective airline, and we can only assist customers based on the information made available through the airline system.
We request you to review the shared booking details and communication sent earlier. In case you have any specific concern related to the booking, you may share the same for further review.
Should you require any further assistance, please feel free to reach out to us.
The coupon codes present website doesn't work
The coupon codes present website either don't work as expected and resolution of any issue related to coupons and flight booking is very delayed.
6 May 2026
Reply from EaseMyTrip
Dear Rahul,
We would like to clarify that the coupon codes available on our platform are system-generated and are applied in accordance with the specific terms and conditions associated with each offer. The applicability of offers may vary depending on factors such as fare type, airline, route, and payment mode.
Upon review, we found that the coupon code functionality is operating properly across bookings, and no technical issue has been identified from our end. For a smoother experience, we kindly recommend using the latest version of our app or website.
Further, upon checking your recent booking, we found that the promo code HDFC3EMI was successfully applied, through which you availed a discount of INR 1021 on your booking. The final payable amount was displayed accordingly prior to payment confirmation.
Additionally, we attempted to contact you on your registered mobile number; however, the call went unanswered. To assist you further and address your concern in detail, we kindly request you to share your preferred time for a callback by messaging us at +91 97110 99197.
Reply from EaseMyTrip
Thank you for sharing your feedback!
We’re delighted to know you had an awesome experience with EaseMyTrip. Your appreciation truly motivates our team to keep delivering smooth and reliable service.
We look forward to assisting you again on your future journeys.
Super covenience
5 May 2026
Reply from EaseMyTrip
Thank you for your feedback! We’re delighted to know you found our platform super convenient. Your support means a lot to us.
If you need any assistance in the future, feel free to reach out—we’re always here to help.
Reply from EaseMyTrip
Thank you for your feedback! We’re glad to know you found our platform easy to navigate. Your support encourages us to keep improving our services.
If you need any assistance in the future, feel free to reach out—we’re always happy to help.
Smooth Flight Booking experience
Overall a smooth flight booking experience. The site offers better bank and card offers with no cost EMI options
6 May 2026
Reply from EaseMyTrip
We're happy to hear that you had a smooth flight booking experience and found valuable bank and card offers, including no-cost EMI options, on our site. We appreciate your feedback!
Ease My Trip is the best app for all…
Ease My Trip is the best app for all services. I am using their service for flight booking for more than 1 year. Great service and Amazing customer service. I am very happy and excited ☺️. Thank you team 🙂.
4 May 2026
Reply from EaseMyTrip
We're happy to hear that you consider our app the best for all services! We appreciate you acknowledging our great and amazing customer service for flight bookings. Thank you for your kind words!
Beware of this travel agent
I purchased a flight ticket through this website and paid in full. While waiting for the ticket to be issued, I received a call from their staff claiming the airline had 'waitlisted' my booking because the return sector was only 'partially confirmed.' They demanded an additional £194.26 to secure the seats at an 'updated fare.'
I refused to pay this difference as the website had already accepted my full payment and issued a confirmation. Furthermore, I contacted the airline directly, and they confirmed the entire booking was never confirmed at all. The agency’s claim of a 'partial confirmation' was a complete fabrication.
I have wasted hours trying to resolve this between the agency, the airline, and American Express. If you want to avoid a stressful 'bait-and-switch' experience, avoid this agency at all costs.
6 May 2026
Unprompted review
Reply from EaseMyTrip
Hi,
We are eager to address your concern and kindly request that you share your contact number so we can assist you as soon as possible. Please DM us your booking ID and contact details at +91 97110 99197 so we can assist you in the best possible manner.
Given 1 star as there was no lower…
Given 1 star as there was no lower option available. Misleading the customers with wrong information on the website as we as the app.
Show Student fare and saver fare but there is no difference in both. When you select student fare till the end payment page it shows student fare but once you pay, they send you the saver fare ticket.
Then when you raise the issue, they harrass you for hours to get your own money back and penalize you for their app glitches. I am an olt customer of theirs but very disappointed with this action of theirs. Would never wish to book with them as it is so disgusting.
I wish to edit it because I was updated on full refund which is yet not been done. I have already shared all the screenshots of the glitches in the app and the website. Now, I was approached by the senior manager to delete or update my feedback else the convenience and service charges will not be refunded which clearly means that they are trying to buy my feedback with my own money. Woah! Well done easemytrip! When I said the same I was again informed that the whole refund has been processed from their end. But I still have not received any email regarding the same or the refund in my account till now. Over and above now I see this polished response from them which is very nicely hidding the facts. Not acknowledging their mistake rather putting it on to me. Brovo!
I would really appreciate if they accept their mistake and compensate for the same. So much of my time and efforts have gone into highlighting this to them despite being unwell. I would happily delete my honest feedback in case they accept their mistake and send me the apology of the misbehaviour done by their agents till now and once I receive my full refund and the compensation equivalent to the harrassment done to me since yesterday.
6 May 2026
Reply from EaseMyTrip
Dear Raveena,
We would like to clarify that our portal operates on an automated system integrated with the airline’s ticketing platform, and all fares displayed reflect real-time availability and fare rules provided by the airline.
Upon checking, your booking was made under the Saver Fare category, not the Student Fare, as student fares are exclusively offered through the airline’s own portal.
Additionally , the refund for your booking has now been initiated from our end, except for the convenience fee, which remains non-refundable as per the applicable terms and conditions. The refunded amount should reflect in your original mode of payment within 5–7 working days, as per standard banking timelines.
Should you require any further assistance, please feel free to reach out to us.
Reply from EaseMyTrip
Thank you for sharing your feedback.
We’re delighted to know that you are satisfied with our service at EaseMyTrip. Your positive experience means a lot to us and motivates our team to continue delivering smooth and reliable travel assistance.
We truly appreciate your support and look forward to serving you again on your future journeys.
Scam - avoid at all costs!
Avoid at all costs - this is a scam! I have been booking flights with third party companies for years and have never seen a scam like this. They take your flight booking and process your payment, make it look like its confirmed but it's not, it's pending. When you phone them to ask about it, they claim they couldn't get the flight at the price they quoted and then charge you hundreds of pounds more to complete the booking! They said they are going to refund my money (I have already contacted my bank about them) and if they do not, I will be completing another bad review! Absolutely appalling way to generate extra revenue!
6 May 2026
Unprompted review
Reply from EaseMyTrip
Dear Ashley,
We are eager to address your concern and kindly request that you share your contact number so we can assist you as soon as possible. Please DM us your booking ID and contact details at +91 97110 99197 so we can assist you in the best possible manner.
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