Earthly Love Reviews 

811
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, excellent product quality, and very competitive prices offered across the entire catalog. People also love the eco-friendly packaging and the thoughtful, personalized notes included with their online orders. Consumers note that the official website is reliable and the service handles shipping and orders very efficiently. However, some reviewers mentioned minor transit inconveniences such as dispatch delays, misrouted parcels, or items arriving damaged. Despite these infrequent setbacks, loyal shoppers generally feel confident due to the swift, polite, and helpful resolution provided by support.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and prompt arrivals... See more

Product

Customers had positive experiences with product, expressing great satisfaction with the high quality and... See more

Price

People report positive experiences with price, consistently highlighting competitive rates and great value... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Users describe positive interactions with service, consistently noting outstanding and efficient experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a lovely experiance, I qualified for free shipping so wasn't expecting a speedy delivery during the cold weather and holidays. However when it did arrive there was a lovely hand written note apol... See more

Company replied

Rated 5 out of 5 stars

I'm happy with my product, which was delivered swiftly and packaged really well. This company show with their actions how eco-focused they are, as all the packaging was recyclable and biodegradeab... See more

Company replied

Rated 5 out of 5 stars

Any company who behaves with 5 star quality deserves a bloody excellent review. I've used Paul Mitchell Clarifying 3 shampoo for a number of years (I'm adjusting to the new packaging but I like it!).... See more

Company replied

Rated 5 out of 5 stars

Always wary of ordering from unknown retailers, but saw reviews here and went ahead. Able to order individual versions of the product I wanted that are only available in multi-packs from the brand its... See more

Company replied


Company details

  1. Hair Product Store

About Earthly Love

Written by the company

100% CRUELTY FREE

SHOP NOW BUNDLES

Founded by hair industry professionals


Earthly Love brings salon quality products and expertise directly to you. With years of experience and two active salons, we stay up to date with the latest trends and advice.


We are committed to ethical haircare


Working only with brands that uphold ZERO animal testing. We believe in beauty without harm, using high-quality, sustainable ingredients to nourish your hair while respecting all living beings. Our vision is to provide effective, compassionate, and guilt-free haircare that you can trust.


All of our packaging is sustainably sourced and eco-friendly


We use recyclable boxes that are sealed with our branded biodegradable gum tape instead of plastic tapes, and inside the boxes we use compostable packing. The parcel nuts that we use inside the boxes are made of corn starch and they actually dissolve in water! Which we think is amazing!


We are a company that cares

Our goal is to make your shopping experience seamless. We care about animal cruelty and the environment, but we also care about your experience with us, and we would love to hear from you! Your feedback really helps us improve, so please feel free to reach out to us!


Contact info

5.0

Excellent

TrustScore 5 out of 5

811 reviews

5-star
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Asks customers to review

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5.0

All reviews

(811)

106 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service!!

Unfortunately my order arrived damaged but the guys at Earthly Love sent a replacement really quickly! Great customer service.

13 September 2025
Earthly Love logo

Reply from Earthly Love

Thank you Susan for giving us 5 stars! And glad to hear the replacement arrived in once piece! Cally x

Rated 5 out of 5 stars

Great prices and very efficient and…

Great prices and very efficient and reliable service. I have ordered many times from Earthly Love and always had a positive experience, they have never disappointed. Would highly recommend this company.

11 September 2025
Earthly Love logo

Reply from Earthly Love

We appreciate you Aki, thank you for another great review! Steve & The Team x

Rated 5 out of 5 stars

Hair product

Item arrived safely and reasonablepriced. I loved the fact all packaging is eco friendly and sent by royal mail. Tracked delivery so I knew when to expect. I was unsure on ordering as not heard of Earthly Love but I will definitely buy from them again.

1 September 2025
Earthly Love logo

Reply from Earthly Love

Thank you for taking a chance on us Janet, glad you are happy with our service and gave us 5 stars! Steve and The Team x

Rated 5 out of 5 stars

Fast delivery Great Prices

Fast delivery, 2nd time to use Earthy Love.
Very happy!!
Cheaper than Amazon for Paul Mitchell products.

26 August 2025
Earthly Love logo

Reply from Earthly Love

Thank you for your return custom! And also for the great review, we appreciate you! Steve & The Team x

Rated 5 out of 5 stars

Great service

Good price. Easy ordering process. Quick delivery.

2 September 2025
Earthly Love logo

Reply from Earthly Love

Great to hear you are happy with our service Shirley! Thank you for giving us 5 Stars! Steve & The Team x

Rated 5 out of 5 stars

Always five stars!

Always five stars!! Such great service and quality products. We always purchase our Shampoo and Conditioner from Earthly love. We love getting to support smaller businesses and they are always so kind with great customer service.

1 September 2025
Earthly Love logo

Reply from Earthly Love

Thank you so much Megan! Its wonderful to have you as our customer! Cally x

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery
Products are fabulous

21 August 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the great review Ayshea! And thank you for your return custom, we appreciate you supporting our small business! Steve & Cally x

Rated 5 out of 5 stars

Great service

Great service, item very well priced
Packed really well

17 August 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the 5 stars Mrs Bradford! Steve & The Team x

Rated 5 out of 5 stars

all ok

all ok , very quick delivery many thanks

9 August 2025
Earthly Love logo

Reply from Earthly Love

Thanks Barry for the 5 star review! Steve & The Team x

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Good value for money, fast delivery and the packing was all recyclable or dissolved under water!

16 August 2025
Earthly Love logo

Reply from Earthly Love

Thank you for the great review Miss Kirby! So glad to hear you like our dissolvable packing too, its great isn't it! Steve & The Team x

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