Earthbound UK Reviews 

89
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, with many noting how well-made and long-lasting items like beds and collars are. Pets often show immediate comfort and enjoyment, appreciating the soft, supportive materials and thoughtful design. People frequently highlight the excellent customer service, describing staff as helpful and responsive to their needs. Many reviewers also experienced quick and efficient delivery, often receiving their orders on time or even sooner than anticipated. However, some customers also noted occasional delays in receiving their orders, with delivery times sometimes exceeding initial expectations or website information.

What people talk about most

Product

Consumers find product quality to be outstanding, with many describing items as well-made, durable, and... See more

Quality

Customers had positive experiences with quality, consistently praising the high-quality materials and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the quick and efficient... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently describing it as... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting super fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We saw earthbound beds in an offline shop and they looked good, material was high quality and pretty durable, so we decided to order one online. We bought medium size bed and it arrived in a large b... See more

Company replied

Rated 5 out of 5 stars

Purchased a spare rectangular waterproof cover and cushion cover. Always superb quality and although you can purchase much cheaper products they do not last very long. I love the waterproof beds as... See more

Company replied

Rated 5 out of 5 stars

Love these collars. I have ordered several as my pup has grown. Lovely soft leather but light. Dog seems comfy. I feel leather is a much more natural material than fabric ones against a dogs skin/fu... See more

Company replied

Rated 5 out of 5 stars

Red loves her new bed, she's had an earthbound bed for the last 4 years, but we wanted another for the bedroom. She looks pretty cosy, and loves resting her head on the wide padded edges. Added t... See more

Company replied


Company details

  1. Manufacturer
  2. Pet Store

Written by the company

Earthbound. The Dog Bedmakers. A family-run business, trusted for our commitment to quality, comfort, and timeless British style. Rooted in generational textile expertise, we manufacture pet beds in Britain using premium upholstery-grade fabrics, generous fillings, and thoughtful design. With coordinated accessories and a seamless aesthetic, every product is made with love and tailored for paws.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

89 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(89)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent dog cushion delivered…

Excellent dog cushion delivered promptly. My dog is happy too!

27 March 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for the lovely review. We're thrilled to hear the cushion arrived promptly and most importantly that your dog is loving it! Give your pup a belly rub from us!

Rated 5 out of 5 stars

Definitely buy again

Quick, painless ordering
Great, well made product and most important of all the dog loves it.

24 March 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your wonderful review! We're delighted to hear that you had a smooth experience and that your dog loves the product. That’s what matters most! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Beautiful quality...

The quality of the dog's bed is so lovely.
Really impressed.

3 March 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your kind words! We are thrilled to hear that you love the quality of your Flat Cushion. Wishing your pup many comfy naps!

Rated 5 out of 5 stars

Great dog beds

Great dog beds, we’ve now got 4 dotted around the house for our 2 dogs. The only disappointment has been the availability of replacement mats and covers for the older ones.
But don’t let that put you off, they’re great

20 February 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your fantastic review! We are thrilled to hear that your dogs love our beds – four around the house sounds like the ultimate comfort setup!
We really appreciate your feedback regarding the availability of spares for older fabrics. We are always looking to improve, and I am pleased to share that this is something we are working on, subject to availability.
Thanks again for your support!

Rated 5 out of 5 stars

Great service!

Brilliant dog blanket for two large Retrievers! And Earthbound delivered it a week earlier than expected, which is great service, thank you!

23 December 2024
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Reply from Earthbound UK

Thank you very much for your delightful review! We're overjoyed that the blanket is perfect for your two Retrievers, and we're pleased that our swift delivery was a wonderful surprise! We truly appreciate your support and hope you and your pups continue to enjoy the blanket.

Rated 5 out of 5 stars

Dog Blanket

Good value high quality blanket. Looks and feels great, hope it's washes well too.

28 January 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you for the lovely review! We're so glad you love the look and feel of the blanket. Many of our customers have had theirs for years and continue to enjoy them, so we're sure you won’t be disappointed. We hope it washes just as well as you expect. Enjoy your cosy new blanket!

Rated 5 out of 5 stars

Very pleased with the dog bed that…

Very pleased with the dog bed that arrived very quickly

28 January 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you for the wonderful review! We're thrilled you're pleased with the dog bed and that it arrived swiftly. We hope your furry companion adores it!

Rated 5 out of 5 stars

Fantastic premium quality and wonderful…

Fantastic premium quality and wonderful customer service.

We've had a number of beds and blankets from Earthbound and they are all wonderful. They look modern, they are well made and they are supportive for our dog, who has joints issues. Would highly recommend

12 December 2024
Unprompted review
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your kind words! It means the world to us that our products provide both style and comfort—especially for dogs with joint issues. We truly appreciate your support and recommendation!

Rated 5 out of 5 stars

I absolutely adore these dog beds

I absolutely adore dog beds from this company. They are so well made and the choice of colours and fabrics is incredible. Customer service is super helpful and always go above and beyond to answer any questions.

12 February 2025
Unprompted review
Earthbound UK logo

Reply from Earthbound UK

Thank you ever so much for your wonderful review! We are delighted to hear that you adore our dog beds and appreciate the variety we offer. Our team always strives to provide the best service, so it’s fantastic to know you had a positive experience. Your kind words have genuinely brightened our day!

Rated 5 out of 5 stars

Couldn’t be happier with our dog beds

Couldn’t be happier with our dog beds, the customer services team on Instagram were so helpful when I was unsure on colour, style and size, and what I ended up with was perfect! We have a rectangular bed and round bed which suit our dogs individual sleeping styles perfectly. Fab quality and great choice of styles and colours.

12 February 2025
Unprompted review
Earthbound UK logo

Reply from Earthbound UK

Thank you for the fantastic review! We're so happy to hear that you found the perfect beds for your dogs and that our team could help along the way. It’s great that both styles suit their sleeping preferences—comfort is key! We truly appreciate your support and hope your pups continue to enjoy their beds!

Rated 1 out of 5 stars

Total disappointed from start to finish…

Total disappointed from start to finish Was a loyal customer but not any more

27 January 2025
Earthbound UK logo

Reply from Earthbound UK

Dear Allan,

We’re sorry to hear that you were disappointed with your experience. Customer satisfaction is extremely important to us, and we always strive to provide the best possible service.

To clarify, the item you received was exactly what was ordered—a medium-size bed cover, as per your purchase. We responded to your concern in less than 24 hours, well within our 24-48 hour response time. Additionally, as a goodwill gesture, we covered the cost of return—despite the product being fit for purpose and this going beyond our standard return policy.

We regret that, despite our best efforts, you remain dissatisfied. We appreciate your past support and hope to have the opportunity to serve you again in the future. If you have any further queries, please feel free to reach out to us at contactahuman@earthbounduk.com.

Best Regards,
Earthbound

Rated 5 out of 5 stars

Fantastic service

Your service is second to none. Item came on time and packed extremely well. The dog bed is absolutely fantastic and well made. My dog loves it.

27 January 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your wonderful review!
We're thrilled to hear that you had a great experience with our service and that your dog loves the new bed. We always strive to deliver the best, and knowing we hit the mark for you means so much to us.
Wishing your pup many cosy naps ahead!

Rated 5 out of 5 stars

Great product and quick delivery

Great priduct and quick delivery

6 January 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you for your kind words! We're thrilled to hear you’re happy with the product and impressed with the delivery speed.

Rated 5 out of 5 stars

Absolutely stunning bed

I was looking for a nice bed my dog would choose to sleep in after I put away her crate.
After doing some research I decided to order a large rectangular bed and my dog loves it.
It came the next day and is well worth the money as you can wash the cover and replace all parts if necessary.

2 January 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you for your kind words and for choosing us! We're thrilled your dog loves her new bed, and it means so much to know our service and product met your expectations. Wishing your pup countless cosy moments ahead!

Rated 5 out of 5 stars

Fantastic British quality

Fantastic quality, aesthetics and service. Our dog absolutely loves her gorgeous new bed!
Was exactly as described and delivered quickly considering the holiday season.
Probably the nicest dog bed I've ever seen so would definitely recommend Earthbound products.

2 January 2025
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you and your dog are loving the new bed. Hearing that it’s "probably the nicest dog bed" you've seen has truly made our day! We’re so grateful for your recommendation and hope your pup continues to enjoy its cosy new spot.

Rated 5 out of 5 stars

Delivered on time

Delivered on time .
I would recommend earthbound dog beds . This is the second bed I have purchased from this company.

23 December 2024
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your kind words and for choosing Earthbound again! We're thrilled to hear that you're happy with your purchase. It means a lot to us that you've returned for a second bed, and your recommendation is the highest compliment we could ask for. Wishing you and your furry friend all the comfort and joy!

Rated 5 out of 5 stars

Everyone at Earthbound is helpful

Everyone at Earthbound is helpful. The products are easy to sell because they are of such exceptional quality.

28 November 2024
Earthbound UK logo

Reply from Earthbound UK

Thank you so much for your kind words! We're thrilled to hear that you find our team helpful and our products easy to sell. It means the world to us that you value the quality we strive so hard to deliver!

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