We saw earthbound beds in an offline shop and they looked good, material was high quality and pretty durable, so we decided to order one online. We bought medium size bed and it arrived in a large b... See more
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Earthbound. The Dog Bedmakers. A family-run business, trusted for our commitment to quality, comfort, and timeless British style. Rooted in generational textile expertise, we manufacture pet beds in Britain using premium upholstery-grade fabrics, generous fillings, and thoughtful design. With coordinated accessories and a seamless aesthetic, every product is made with love and tailored for paws.
United Kingdom
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We were looking for waterproof dog beds for our two black labradors who often get wet and muddy. We purchased two extra large Earthbound waterproof dog beds (101cm x 72cm) from My Pet Warehouse on 5/11/24. Recently I noticed that the waterproof material is starting to disintegrate and leave small plastic circles on the interior cushion. I contacted Earthbound but they were not helpful and said that as the beds are out of the one year warranty they couldn't help further. I am just disappointed that what I expected to be a superior product has not lasted longer and I will not be buying their products again. Not even a reduction on a new pair of dog beds.
My contact with Earthbound was via email. The communication and service was very timely with friendly tones. Following my order being placed I was informed of times and dates for delivery. My feedback is just keep doing what you're doing, it works and I certainly appreciated the service.

Reply from Earthbound UK
A very good quality product, true to the description. My dogs love their new beds

Reply from Earthbound UK
Our elderly dog loves this bed and it has helped her arthritis as the lovely thick cushions and walls means she is no longer stiff when getting out of bed. Really pleased with the quality and happy to give 5 stars

Reply from Earthbound UK
It took more than 3 weeks to get the replacement cushion, and when I did get it it the colour was a different shade of grey to the bed I had.

Reply from Earthbound UK
Fantastic products that simply speak for themselves

Reply from Earthbound UK
Red loves her new bed, she's had an earthbound bed for the last 4 years, but we wanted another for the bedroom. She looks pretty cosy, and loves resting her head on the wide padded edges.
Added to that, I misread the 15 day delivery (didn't realise it was working days), and booked a last minute holiday. I contacted EarthBound, they moved my order up the schedule and had it with me by the end of the week and a couple of days before we go away.
Great customer service and a paws up from Red too.

Reply from Earthbound UK
Great quality products and great customer service. Thank you!

Reply from Earthbound UK
It was time for our dog to get a more cozy dog bed after moving him from California to the UK. We have received the bed today after about 2.5 weeks placing our order and the dog is not getting out of it! He loves it so much! Now I’m getting him a matching blanket too. High quality material, highly recommend it!

Reply from Earthbound UK
I ordered two dog beds 10 days before Xmas and expected for Xmas, unfortunately they didn't arrive until January. I was kept informed but the delivery did not reflect the basket information upon purchasing. That said the beds are good and are the third set (L) I have had, first time direct from Earthbound, for two viszla boys who love them. Worth buying but be prepared to be patient and don't believe the delivery info on the website, hence the 3 stars.

Reply from Earthbound UK
Love these collars. I have ordered several as my pup has grown. Lovely soft leather but light. Dog seems comfy. I feel leather is a much more natural material than fabric ones against a dogs skin/fur. Strong and never break or stretch

Reply from Earthbound UK
Earthbound is a great company, very good customer service, and very helpful. Cannot fault them . I purchased the lovely dog bed which was beautiful, well made and came packaged with great care.

Reply from Earthbound UK
Prompt service, I was advised it would take at least 14 days for shipment but it arrived within a week.
Very pleased with the quality feels lovely, both soft and durable. Would order again.

Reply from Earthbound UK
Excellent product, bought a second dog bed having loved the first which has worn really well.

Reply from Earthbound UK
Great product, excellent craftsmanship, great service

Reply from Earthbound UK
First and foremost, just a damned good product. Our dogs love Earthbound beds. They are the ones that matter. What else can you say, perfect.

Reply from Earthbound UK
My dog LOVES her new bed. She is so comfortable, supported, safe and cosy. Gorgeous colour too! Great bed for a great price. Would highly recommend. Very happy puppy and owner!

Reply from Earthbound UK
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