EagleRider Reviews 

My wife and I did a guided tour along the Pacific Coast Highway, and it was the trip of a lifetime. The route was expertly planned, the lead guide was fantastic, and the support vehicle was a welcome sight. It was incredible to just focus on the ride and the scenery without worrying about logistics. EagleRider handles every detail with professionalism. Worth every penny for a truly worry-free vacation.

I was interested in a Wyoming tour but the website indicated there was no availability even though it is a year out. I sent an e-mail to Eagle Rider and got an immediate response and then silence despite my sending additional e-mails. Not a good feeling. Wish there was a competent competitor in the motorcycle rental market.

On July 2, 2025, I rented a Harley from EagleRider Grand Junction for three days ($1,120.85). Around 8 PM on I-70 East near Exit 114, the clutch completely failed — the lever had no resistance at all. I had to dangerously downshift from 6th to 2nd in heavy traffic, and the bike stalled at a red light, leaving me stuck on a busy highway ramp.

To make things worse, the battery was dead, so I couldn’t even restart it. A passerby and a police officer had to help push me to the side of the road. We eventually managed to jump-start the bike around 9:30 PM, and I barely made it to a hotel in Carbondale.

The next morning, I called support at 6 AM to request a tow. I confirmed multiple times that the key was left at the front desk. Because of this mechanical failure, I had to abandon my ride and rent a car from Aspen to Denver to finish the trip.

When I called customer support to ask for a refund, I was accused of “abandoning” the bike. That was a shocking and unprofessional response after what happened. A manager later promised a full refund, but to this day, I haven’t received a cent or even a follow-up email.

I trusted EagleRider to provide a safe, properly maintained motorcycle. Instead, I was put at serious risk and left to figure things out alone. This experience was unacceptable from start to finish.

I wouldn’t recommend EagleRider Grand Junction, CO to anyone.

My EagleRider Las Vegas Harley Davidson Rental Experience

We planned a dream-trip - riding part of Route 66 on a Harley Davidson. We reserved our motorcycle online 3 months ahead, with Eagle Rider Las Vegas (HD Heritage Soft-tail Classic).

But then when we arrived to pickup the bike, we were told that model was not available, and we were given a replacement (HD Street Glide). The Street Glide is a nice bike, though It is about 100+ lbs heavier and not our preferred style of ride.

We also had an issue at pickup as the website states there are 3/4 helmets included with the rental, but at the store there were only 1/2 and full helmets available. Fortunately, the staff pulled a new 3/4 helmet from stock for us to use (though it wasn't the correct size helmet).

On day 4 of our ride, just outside Flagstaff, AZ the check engine light came on, and the motor started running rough (misfiring, etc). We decided to go to the Eagle Rider location nearby in Flagstaff. We were told we had to leave the bike there for the afternoon for them to diagnose/repair the bike…which meant that we were not able to drive the bike up into the Grand Canyon National Park - one of our dream destinations! When we picked up the “repaired” bike, we were told everything is good to go. Then we continued toward our final destination - Santa Monica Pier (end of Rte 66).

The next day, while driving between Barstow and Santa Monica, the check engine light came on again, with the motor misfiring, surging, backfiring…the bike would struggle to attain speeds over 60 mph.
We tried to stay off the highways as much as possible, and eventually hobbled in to Santa Monica. We called Eagle Rider Las Vegas, and agreed that the best option would be to bring the bike to Eagle Rider Las Angeles and leave it there, as there was no way that bike would make it back to Las Vegas.

So our “dream” Route 66 ride terminated there.

Overall, we still had a good experience - despite the inconveniences and stress of having multiple issues with the bike. I would like to add that the staff at both Eagle Rider Flagstaff and Los Angeles
didn’t seem to care very much about our issues (not prioritizing getting us back on the road. not being apologetic nor empathetic about our situation, etc). However, the staff at Eagle Rider Las Vegas
were understanding and at least they did apologize for the issues we encountered.

I found the service and locations that I dealt with very good. But, at all costs, avoid signing onto their monthly payment program. I signed on and after a couple of good rides found that they did not have dealers at the locations that I was at. There is a time restriction to use your points and I lost hundreds of dollars when they eliminated my purchases because I did not use them within their timeframe. Unless you are planning to travel within the US it is a waste of money. Talking to them about it is useless.

I loved my guided motorcycle tour with EagleRider. The guides were knowledgeable, and the experience was truly unforgettable. Highly recommend for any motorcycle enthusiast!

Avoid this place! The service is horrendous and their rentals are ridiculously overpriced. No one that answers the phone to book reservations knows anything about motorcycles. After I booked something the guy insulted me and asked if I was renting the motorcycle for a photoshoot because I am a woman. I booked a nighter and they canceled the reservation so now i have nothing to ride on my trip.

so we would have had to wait.
I was feeling sick anyway so we asked for a different day - nobody there could complete that simple task (or so they claimed)

After that we had to chase them for WEEKS to simply let virgin experience know that we didn't use the rental.
Instead, they told Virgin 100% LIES in order to try to KEEP the funds,

Spoke to Daniel Marquez at Eagle Rider (another liar) MULTIPLE times and 2+ weeks.
But he claimed he could not find any bookings from us and put ZERO effort into helping.
That was because he also was trying to simply "wear us out"
We provided him all booking numbers etc. They front desk had no issue finding us at all when arrived.

After the 13th or 14th email he'd ask things like..... I mean, which location did you have the reservation with?
Wouldn't that be a question someone should ask on the FIRST contact if needed???
He'd continue to ask things like that.

Finally, Virgin Experience had to override the order so we could use the rental somewhere else.

They are both SCUM in our opinion

This was the worst customer service that I have ever experienced. We booked a 7 day tour which included a spare bike , Jacket and van for luggage. I had isues getteing to LA on time but could meet up for day two. Our guide originally said no problem and I started arranging my flight. Two hours later managament blocked him because I was not there in person to pick up the bike. Web site says alternate pick up is available at a cost. My brothers offerd to sign but they said NO. I offered a check for the full value of the bike. Still NO . Last attempt I asked if I could ride in the Van . Still NO. After many calls and Emails the offered me a $1000 in store credit. Less than 1/3 of the trip cost never again .

EagleRider is ripping you off.

Bad customer service when incident is happening, not given Harleys motorbikes as ordered.

I am so glad that I used Rider-share.com when ordering bike. I had roadhelp assistance, insurance and a Honda Goldwing for 14 days, with the cost of only 1000 dollars with roadhelp assistance and insurances included, If I had used Eagle rider it would have cost me a lot more.

The group of over 20people from Norway used Eaglerider in Las Vegas. They did not get the Harleys as promised. Had to use BMW and other brands with look-alike Harleys. When an incident happen, hit rubber on the highway, they said that the motorbike have chosen to drive on the rubber-piece, and the insurance did not count!?!?? Cost to be covered by the group. There were not roadhelp included even if the rental fees was high.
They gave a delivery fee on 400 dollars per bike when the motorbikes was delivered back, which was not expected.

I was so glad that I have rented by Rider-Share.com instead and I only paid a third of the price with road assistance and insurance,

We had a dreadful experience with eaglerider Denver. .
Just before we left on our tour, the guy présent at the store sold us additional insurances, for the damages we could cause, for us in case of accident and for the third persons. He said it was important we had them because Visa didn't like motorbikes and would not cover.

11 days after we started our trip, we had a major accident, an antilope bumped into us in Wyoming. As the passenger I was ejected and still have serious injuries.
I called Eaglerider Denver, the day after from the hospital, someone said he would call me back.
No one ever called me back.

Finally, we found out that, contrary to what was said to us when selling, the passenger was not covered by any of the insurances we had subscribed... And after discussion with their insurance, that neither of us was covered because we were not part of a tour.

We have been oversold insurances, for nothing, no care, no help at all.

And as for the detail, when we came to pick up our stuff at the store, everyone would avoid us.

The person that answered the phone was not helpful and very rude He acted like he was not interested in renting . We are a group of 12 that rent from eagle rider every year in other countries . It's unfortunate that the madrid office did not want more business and does not convey helpfulness and friendliness that we are accustomed to at eaglerider We have reserved with a competitor and will report this to the corporate headquarters . It's a shame that the madrid office treats clients like they don't want their business

During a motorcycle road trip in the western USA, between Monument Valley and Brice Canyon, our guide made us ride for 5 km on a broken road, covered in gravel and stones, which was being repaired. Having lost control of the motorcycle in a bend, at low speed, the motorcycle overturned. My wife had her left leg broken (multiple fractures of the tibia and fibula). How can we take responsibility for driving such heavy and unsuitable Harley touring motorcycles on such broken sections of road?

Absolutely horrendous customer service and misleading full refund wording on their website. (Might even be illegal) I recently rented 3x Harley’s for a route 66 trip note I’m from the UK so this was a big deal. The deposit was paid and full payment due 4 weeks before collection. Being a good citizen I decided to pay the full amount 3 weeks prior to the full amount being due as the website said full refund available. Unfortunately one of the riders had to pull out for personal reasons. I contacted Eagle riders and asked for a refund on that bike but we still wanted the other 2. To my surprise somewhere in the small print the “full refund” is in the form of store credits😱 (not very useful to me from the UK) as I signed the T&Cs they refused to budge and effectively told me I was stupid to pay the full fee before it was due so nothing they can do. What horrendous customer service is that !! I can only advise other consumers to either not use this company ever or ensure you don’t need to cancel as there full refund text on there website is a scam and misleading.

I booked this company for the first time as part of our anniversary trip in Waikki HI. The booking was made the 6th of August for a 2 Dec ride. I received a non confirmation notice when I booked for the Harley Road Glide, which I understood and expected based on the terms of service. On 9 Sep I received confirmation that I had the bike....boy looking forward to that ride...getting to Hawaii it was a on and off again rain situation and had doubts of how much ride time I was going to get in but nonetheless I planned my ride around the island. About a week before my rent date I received email from eagle rider, safety checklist, verification drivers license and watch video orientation...all of which I completed quickly. The day of my ride I get a phone call from eagle rider...I'm sorry but we do not have a bike available, it seems our system overbooked. However the guy let it slip the other guy was renting for 3 days vs my one day so he was getting the bike, they did offer me another smaller model which I refused since I was familiar with what I rented as well as riding with my wife, I politely declined and they refunded my money. It rubbed me the wrong way since I believe the reason I lost my rental was for someone who was renting fir more days and probably for the motorcycle event that was happening on island that weekend.

So I was on the website this morning looked at a trip to Vegas I went to save it turns out I reserved it by accident I called right away basically I'm out my deposit I'll probably just eat it and never use them again also it's probably on me for no deleting my credit cards

NO !!!! WE CONTACTED YOU ON JULY 27 AND TALKED TO DAN . HE CANCELED THAT DAY !!!! THAN WE TALKED TO SUSAN, MANY TIMES.
STORE CREDIT???? WE LIVE IN THE CARIBBEAN, WHEN AND HOW WILL WE USE IT?

AWFUL CUSTOMER SERVICE!!! RUN THE OTHER WAY!!!! STAY AWAY FROM THIS SHADY BUSINESS!!!

I was coming from out of the country and very excited to book the Route 66 tour. It looked like the perfect setup—hotel rooms coordinated, fantastic motorcycles provided, and of course legendary Route 66. About a week before the tour, I had a motorcycle accident and broke my foot and wasn't able to go. I had paid $4,500 in deposits. I sent them documentation including medical records and pictures of me in the hospital. Their response? They told me to POUND SAND. They claimed that they were responsible for hotels yet I looked at the hotel cancellation policies and only 24 hours' notice was required. I informed them more than a week before the hotel dates.

We are motorcycle riders, unfortunately, accidents happen. These guys are crooks. Stay away from them.

From Florida, Rented once in Colorado right after signing up. 6 months and 5 rental credits accumulated later and I try to rent at st. Augustine. "Location does not take club credits". Was willing to pick up somewhere else in the way to st. augustine, but it was the same with all 5 of the other central Florida locations. So tell me y tf do u offer monthly credits if not all locations will accept them and y tf won't you give me a refund for the months I paid to accumulate credits, now that I want to cancel?! Don't use this company! Total scam!

An experience with any organization is rarely more than the sum of its parts. When an organization goes out of its way to please its customers, the customers will often repay that organization with word-of-mouth advertising and loyalty. The opposite, however, is also true. When an organization goes out of its way to ‘penalize’ its customers, the customers go out of their way to write reviews like this one.
 
Let’s start this review off right. I have used Eagle Rider in the past to rent motorcycles. I wouldn’t go as far as to say I am a good customer of theirs, but I was repeat business. In the past, I picked up bikes and rode them, they were reasonably well maintained, and I had few problems. The prices were always a little high, but given the reduced hassle of having to worry about maintenance and the few times I rented, it seemed an ok trade-off.
 
Now everything changed this last time and for none of the reasons listed above. I will never rent from them again because they cannot train their customer support staff properly. I rented a bike in Colorado on 8/2 for pickup on 8/18. Like most renters, I didn’t read the fine print, but I expected some level of corporate CYA in there. Cancellation charges are expected within a certain window of time. On 8/7, I had to cancel the trip and contacted Eagle Rider at 11 am PDT. The phone system offered me a call-back option, and thankfully I took it. Because 2:17 pm PDT is when I got called back. I explained the situation, and the customer service rep used the word ‘penalty’ no less than five times. Just so you know, if you cancel within 20 days of picking the bike up, you get hit with paying 60% of the booking price. They also hit you with a slightly lower ‘Penalty’ for canceling within 30 days of the pickup.
 
Needless to say, even giants like Enterprise or National don’t use the word ‘Penalty’ to describe their cancellation charges. They also don’t sack the consumer with 60% of the cost nearly a month from the pickup. All that said, I started looking more closely at the actual booking and what it entails. I remember the site listing the bike rental cost as $124 per day. I rented the bike as a single-day Pickup at 9 am return at 5 pm. With all the taxes and fees, including a “Peak Season Surcharge,” the price came out to $225.68. Needless to say, I have learned a lesson here. That is never rent from Eagle Rider again. It is a real shame as every lost customer and bad review only results in the prices getting hiked for the remaining customers.
 
So Eagle Rider, if you are looking for the answer to your dwindling customer base only getting smaller, start training your customer service reps. Start looking at ways of getting what you want without completely screwing your customers. You could have kept a customer if you had trained and empowered that person properly. Leave T&Cs as they exist, train your service reps to refer to it as a cancellation charge, then empower them to discount that fee, especially when the rental was made within the window, and bike availability was plentiful.

Also, the returned 40% of the grand total, including fees, was done as a store credit.