e-FOOD Reviews 

Every but every time you order from them they give an estimated delivery time they never keep NEVER !!!

The 20 minutes become an hour. The 15 minutes become 50 ... They don't pay enough money to hire people for delivery and we get to pay the price for that. Horrible experience Mistakes and delays

I placed an order was meant to be delivered between 35-55min then after 55min the delivery time was changed to 30min after. when i reached out to them to complain they kept telling me this has been noted. when they ended the chat refusing to have me speak with a supervisor and saying we understand exactly how you feel. the time for my order was pushed 15 minutes back.

They don't guarantee the food places that they are partners.I have send picture from the quality of pizza I order and the response was im sorry is not we can do,they forced you to accept another order with the same shit of quality.

I've been using it for the last 3-4 years without having any problem. During the last two months, the service suddenly became terrible. I'm not talking about the huge additional costs they added to the orders... I'm talking about continuous fails on orders. Especially during the last month. They fail on delivery times, they forget to send a distributor, they deliver the wrong orders! It didn't happen once or twice. It happens all the time! I'm struggling to figure out a way with the chat because they cut out the phone contact. They never take responsibility for their mistakes and the stores also have problems with their distributors. Obviously, I'm not using it again.

Good service , too many fees lately.

I paid online for an order that arrived incomplete (missing the main ingredient). I sent photographic proof to support, and their response was shocking: "We contacted the store, they refused the refund, so we cannot do anything."

So e-food acts merely as a payment collector? If a store scams you, the platform leaves you helpless, even though the transaction went through them. It’s like buying from Amazon, receiving an empty box, and Amazon saying, "The seller doesn't want to refund you, too bad."

Unacceptable policy. Your money is not safe if something goes wrong with "delivery by store" orders.

They came with half the food we ordered and took half an hour to get another driver to get the other half of the food. Never ordering from efood again only straight from store. They only make mistakes nothing else.

Very easy, great variety and lots of offers!

It's the second time that I have an issue with payment methods.

When I try to pay and/or add a new card, I receive an error message and I cannot proceed.

The first time that I contacted the assistance (some months ago) the agent was not able to help me and he just suggested me to create a new account and to use that one.

I did this, but thanks to that I lost the possibility to use a voucher that was offered to me.

The issue just fixed itself leaving the account unused for some months, while I used the new one that I created.

Today I received a new voucher for the broken account and I tried to order.

Again, same errors e no possibility to fix the issue. The agent, after 1 hour of trying the same things as the last time, told me that she will transfer the ticket to the right department.

I find all of this unacceptable. I will probably lose again the opportunity to use my account and lose all the benefits that I maturated over time.

When they started the had no service fee. They then introduced one. Lately they have been asking for a larger fee if you want your order delivered sooner (25-35 mins vs 35-45mins) and now delivery times without that extra fee have sky rocketed.

When they first started they were good. Now the customer service is more than disappointing. They do not inform you when there is a missing item from your list and if they are to refund you by means of a coupon, you can use that coupon only when paying electronically. Well I pay cash only!

The worst delivery experience ever. We made a mistake on our order and we couldn’t contact literally with anyone. There is no way to contact with them.

I recently placed an order from one of the collaborating restaurants of e-food and 2 out of the 3 packages arrived in very bad condition. I immediately contacted the customer support about my issue but instead of them helping me resolve it, I didn't receive a clear answer to my issue, and before I had the chance to reply or resolve the matter, the representative closed the chat with the reason that "I did not respond on time" even though I was typing to explain my issue a bit more. This kind of treatment feels unprofessional and unhelpful, and it leaves the problem unresolved. Definitely not the level of support I expected from them.

There is no acceptance of responsibility for the mistakes their delivery men and the restaurants they cooperate with do. They keep delivering wrong orders, or partly correct orders with missing items or missing cutlery. You're left spending the little free time you have in your day chatting with their support, just to get the full right order after lots of waiting. With no monetary compensation of course.

No mess they make is their responsibility (it is under Greek and EU law), they operate like the mafia, comsumers have zero rights here

Ordered from a restaurant, and paid for the order, however the restaurant after 2-3 mins replied that they would not fulfill the order. I received an email from e-food that they will refund the money in the following days, it is over a month now that I am checking my bank account and there is no refund.
Talked to customer support and they told me that its not up to them its up to the bank and I should research this with the bank!!!
This is totally unprofessional and waste of my time, they should resolve the issue and not me chasing my money...
But the most important thing is that they should not charge before the restaurant accepts the order!!!
This way now, you think you have received the money back as they promissed and you forget about it. If you dont chase it, you lose your money!!!

Most of Worst the delivery foods are very delayed , very bad company , without telephone for customer care services .

I had an incredibly frustrating and disappointing experience with efood that has completely destroyed my trust in the platform. On a recent evening, I placed an order as usual through the app, only to have it marked as "Delivered" without ever being delivered. I was unable to reach the restaurant for nearly half an hour, and when I tried to contact efood, I discovered that they no longer offer any phone support – an outrageous decision for a customer-facing service.

The in-app chat was also non-functional, constantly returning an error message every time I attempted to send a message. This left me with no way to reach anyone – neither the restaurant nor efood – for over an hour. Eventually, I got through to the restaurant, who informed me that the order had never even reached them. The system had failed entirely.

After wasting nearly two hours, I managed to reach someone via a phone number intended for partners, who promised to follow up – but never did. Even after more than half a day, I received no response or resolution.

This experience was not just disappointing, it was infuriating. The complete lack of accountability, the absence of any working customer support, and the apparent indifference toward loyal users is simply unacceptable. I used to be a frequent customer, but this incident has made it impossible for me to continue using the service.

efood, you need to take serious responsibility for your failures and offer proper compensation, not just for the lost order but for the time, frustration, and sheer lack of basic customer care.

The worst delivery site , I was member 10 years ago, they don’t give offers, they don’t respect customers

No customer service whatsoever. Don't bother using efood. If anything goes wrong with your order, and it will, you are on your own.