DXO Pl 8 remains my favorite photo software. It is clear, intuitive and easy to use. Results can be perfect at times. Customer support is now more responsive and timely. I wish there were more detaile... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
There is a bit of a learning curve but high ISO images are rendered very well and are better than just usable. Still enjoying the learning especially with masking but I highly recommend so long as you... See more
Company replied
I bought this after reading a review by Mark Denny. I have used the program about 2 dozen times. There is a reasonable learning curve. Results on dark photos are superior to denoise in LRC only. Up... See more
Company replied
The Nik Collection 9 is a fantastic toolkit for all types of photographers. Kudos specially for the Silver Efex once I shoot mostly in B&W. The updates are reliable. Once you get familar with your wor... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I'm still waiting for the problem to be solved
I'm still waiting for the results of my problem analysis, thus cannot give a positive note so far...
4 July 2026
Reply from DxO
Bonjour André,
Nous sommes désolés d’apprendre que votre expérience avec Nik Collection ne répond pas encore à vos attentes. Nous comprenons votre frustration face au délai d'analyse.
Votre dossier est bien en cours de traitement par notre équipe de développement, qui analyse les informations de diagnostic que vous nous avez fournies. Nous vous remercions sincèrement pour votre patience et pour tous les éléments transmis, qui nous aident à investiguer ce problème.
Nous reviendrons vers vous dès que nous aurons des nouvelles, et nous restons pleinement engagés à résoudre cette situation. Nous espérons regagner votre confiance.
The DxO team
very good service!
26 June 2026
Reply from DxO
Hello Roland,
Many thanks for your kind words!
We're delighted to know you had a great experience with our service.
Your support means a lot to our team.
The DxO Team
The team responded quickly and worked…
The team responded quickly and worked through the issue in a logical fashion, ending up with the problem solved.
2 July 2026
Reply from DxO
Hello Medgrant,
Your message made our day—thank you!
We're pleased to hear our team was able to respond quickly, guide you through the issue step by step, and ultimately resolve it.
We truly appreciate your trust and support.
The DxO Team
The AI mask lockup with Nvidia video…
The AI mask lockup with Nvidia video card. Even with the latest driver.
To much lag during use with no indication of background processes going on.
Way to much advertising emails.
26 June 2026
Reply from DxO
Hello,
We're sorry to hear that your first impression of the DxO PhotoLab 9 trial was disappointing. We understand how frustrating AI masking issues, performance lag, and frequent marketing emails can be.
We noticed that the issue you contacted our support team about has since been resolved and your support request has been closed. We hope this has improved your experience with our software.
If you're now satisfied, we'd be grateful if you would consider updating your review to reflect your latest experience. Your feedback is valuable to both our team and other photographers.
The DxO team
I recently purchased PhotoLab 9 but was…
I recently purchased PhotoLab 9 but was unable to operate it owing to an older version of Windows 11 - DxO suggested a manual load of a newer Windows. When that didn't work I spent two days and 8 hours online with three Microsoft reps, but we could still NOT get my machine to accept a newer version. Upon being advised of my situation DxO issued a prompt refund of my purchase price. I have used the Nik Filters product for years and am extremely satisfied with them, as well as DxO customer service with my PL9 issue.
1 July 2026
Reply from DxO
Hello James,
Thank you for taking the time to share your experience.
While we're sorry PhotoLab 9 couldn't run on your system due to the Windows version, we're pleased our team was able to assist you promptly with a refund.
It also means a great deal to us to know you've enjoyed using Nik Collection over the years and that our customer service met your expectations throughout this experience.
We truly appreciate your trust and hope we'll have the opportunity to welcome you back in the future.
The DxO Team
Reply from DxO
Hello Klaus,
Thank you for your kind feedback!
We're glad our team could provide the help and information you needed quickly.
Your support is greatly appreciated.
The DxO Team
It is a marvellous product
It is a marvellous product. It forces me to have a second look at my redundant past captures.
"Thank you so much for your reply! It means a lot to know that the team behind the software takes the time to read and respond to reviews.
Your software truly is a game-changer. I recently captured a bee on a purple flower using a fully manual lens (Brightin Star 55mm F1.8) that doesn't even register in the EXIF data—no AF, no lens corrections, nothing. And yet, the image was sharp and beautifully composed.
When I processed it in DxO, the colors came alive in a way that reminded me why I fell in love with photography. Your software didn't just edit the photo—it helped me see it with fresh eyes, just like you said.
Thank you for creating tools that inspire us to be better photographers. People who create valuable tools for us should be made happy all the time—and I hope this message makes your team smile.
Keep up the incredible work!
— Harshadeva"
30 June 2026
Reply from DxO
Hello,
We're delighted to hear you're enjoying our software!
It's especially rewarding to know it's inspiring you to revisit and rediscover your past captures with fresh eyes.
That's exactly the kind of creative experience we hope to bring to photographers.
Thank you for your wonderful feedback!
The DxO Team
Costs
The reason I won't use this program is that I use Photoshop, and I do not have many of my raw/NEF files saved. It is a great program, and I would begin to use it as I do; at times, I still need assistance, but it doesn't warrant paying for both programs at this time
1 July 2026
Reply from DxO
Hello,
Thank you for taking the time to share your thoughts.
We’re glad to hear you see the value in our software.
We completely understand that using multiple photo editing tools can be a difficult decision, especially when considering the cost and your current workflow with Photoshop.
Should your needs evolve in the future, we’d be delighted to welcome you and support your creative journey.
The DxO Team
DX0 answered my question the same day I…
DX0 answered my question the same day I asked it. That is stellar customer service!
22 June 2026
Reply from DxO
Hello BK,
Your message made our day—thank you!
We're delighted to hear that our team was able to answer your question the very same day.
Providing responsive support is important to us, and we're grateful you took the time to share your experience.
The DxO Team
First-rate photo editing software - lifetime license
DxO has the best noise reduction in the business. It’s selection tools work well, and it works quickly.
28 June 2026
Reply from DxO
Hello Carey,
We’re thrilled to read your review!
It’s fantastic to hear that you’re enjoying the image quality our software delivers, especially its noise reduction, selection tools, and performance.
Supporting passionate photographers like you is exactly what motivates our team.
The DxO Team
My go to editing software now.
Dxo has some great features but some irritating flaws unfortunately. The good stuff is brilliant denoise, camera and lens profiles plus some great masking tools. Also no monthly fees, instead a lifetime purchase although it’s not cheap.
On the negative, some basic masking tools are missing and require further software purchase.
In the past I’ve had some issues with responsiveness when using the sliders. The help desk sent an update which has almost fixed this problem however I still get the odd occasion when I experience sluggishness. I should point out that I don’t know if it’s DXO software related or not. I will investigate further when I have time.
29 June 2026
Reply from DxO
Hello,
Thank you for sharing such detailed and balanced feedback. We’re glad you value our denoising, camera and lens profiles, masking tools, and perpetual license model.
We also appreciate your comments about masking options and AI performance. Our teams are continually working to improve speed, stability, and usability.
As your support case has now been resolved, we’d be grateful if you would consider updating your review to reflect the outcome.
The DxO team
Great software for phoro processing and…
Great software for phoro processing and when there was a problem they support acted quickly
6 December 2025
Reply from DxO
Hello Frank,
We're thrilled to read your review! Thank you!
Thank you for your kind words about our software and for highlighting the responsiveness of our support team.
Supporting passionate photographers and providing fast assistance when needed are both very important to us.
The DxO Team
A fast and efficient team!
I was unable to download the optics modules. After contacting DxO customer service, the problem was resolved very quickly. Kudos to the entire team for your efficiency and responsiveness!
23 June 2026
Reply from DxO
Hello Alain,
Thank you for taking the time to share your experience!
We're delighted to hear that our support team was able to quickly resolve the issue with the optics modules.
Your kind words about our team's efficiency and responsiveness mean a great deal to us.
The DxO Team
Powerful Effects but Integration Could Be Improved
New user here. Two major shortcomings so far: 1: NIK 9 does not work as a plugin to Lightroom (NOT the Classic version). That means that one has to go through Photoshop creating an extra, frustrating step for a non-Photoshop user. 2: Why aren’t all NIK effects integrated into a single, seamless, combined app so I can easily switch between effects? It is frustrating to have to close and open separate apps just to change effects. The effects so far seem very powerful and quite deep for some solid editing.
27 June 2026
Reply from DxO
Hello Marcelo,
Thank you for taking the time to share such detailed feedback. We're glad to hear you're enjoying the power and depth of the editing tools.
We understand your frustration regarding Lightroom (non-Classic) and the workflow between the different Nik applications. Nik Collection is currently designed to work as a plug-in with Adobe Lightroom Classic and Photoshop. When using Nik Collection with Photoshop, however, moving between the different Nik applications is made much easier thanks to the dedicated Nik Collection Panel.
Your comments are valuable, and we'll be sure to share them with our product team. If you'd like to discuss your workflow or explore supported integration options, our support team will be happy to help: https://support.dxo.com/hc/en-us/requests/new
The DxO team
Reply from DxO
Hello Joseph,
Thank you for sharing your feedback. We're delighted to hear you're enjoying our software. We understand your comment about pricing, and we strive to deliver long-term value through continuous innovation, regular updates, and dedicated support. If you ever have questions about our offers or licensing options, our team will be happy to help: https://support.dxo.com/hc/en-us/requests/new
The DxO team
Misleading information on their website.
Terrible service. For many years I’ve been a user of Nik software. When DxO first took over the software from Google it was free but DxO started to charge for it. I’ve always purchased an upgrade. I’m currently using v6 and decided it was time for an upgrade to v9. However, when I applied I was told I wasn’t entitled to the upgrade as I needed to be using v7 or 8. This has never been an issue before and the DxO.com website clearly states updates are free with no mention of any restrictions.
The company website clearly says:
Enjoy a lifetime license with no limits, subscriptions, or hidden fees.
Access exclusive upgrade pricing for new versions.
windows.
Download immediately for Mac or Windows.
This is clearly not the case as my experience and the experience of others have reviewed the company demonstrates.
28 May 2026
Unprompted review
Reply from DxO
Hello Stephen,
Thank you for your feedback. We're sorry your recent experience was disappointing.
We'd like to clarify an important distinction: updates and upgrades are not the same. Updates within the same major version, for example from 9.0 to 9.1, are provided free of charge. Upgrades to a new major version, for example from Nik Collection 6 to Nik Collection 9, are optional paid purchases.
Our licenses are perpetual, meaning that once you purchase a major version, you can continue using it for as long as you wish, with no subscription, no recurring fees, and no obligation to purchase future upgrades.
We also offer preferential upgrade pricing, but for Nik Collection, DxO PhotoLab, and DxO PureRAW, eligibility is limited to owners of the two most recent major versions.
We appreciate your feedback and understand why this policy may have caused confusion.
We hope this clarification helps explain our policy and the distinction between free updates and paid upgrades.
The DxO team
Photolab 9 elite and Filmpack 8 – a pure disappointment
Have used PureRaw for several years, which is a good software. However, Photolab 9 is sluggish even on a Macbook Air M4, which is amazing. I'm a former user of DXO Optics Pro and Photolab 1, which were nice pieces of software.
Fast-forward some years and the situation today:
If you want some basic features that are included in Adobe Lightroom, you'll need to add Filmpack, and sometimes even ViewPoint. If you want to update the software annually, you end up with a much more expensive solution than Lightroom, which is quite staggering. You also only get an upgrade price if you own the last two versions.
Unfortunately, I bought PL and FP and activated them, so I can't get a refund according to DXO, but I have already decided to stop using DXO software, except for PureRaw (which is why I gave this review two stars instead of one). I never thought I'd praise Adobe Lightroom and its subscription model, but here I am considering the issues of DXO software and its financial model.
2 July 2026
Unprompted review
Reply from DxO
Hello Tobias,
We're sorry to hear that your experience with DxO PhotoLab 9 and DxO FilmPack 8 hasn't met your expectations. We understand your frustration regarding the application's performance, the way features are distributed across our products, and our upgrade policy.
We're pleased to know that DxO PureRAW continues to meet your expectations. Unlike subscription-based solutions, our software is sold with perpetual licenses, and upgrading to a new version is entirely optional. We also offer preferential upgrade pricing for recent versions, allowing us to reward customers who upgrade regularly while maintaining a sustainable model for ongoing development.
Your feedback is important to us, and we've shared your comments with our team. If you'd be willing to discuss your experience further, we'd appreciate the opportunity to help. You can contact our support team here: https://support.dxo.com/hc/en-us/requests/new
We hope to regain your trust.
The DxO team
Love the product but I’m finding that…
Love the product but I’m finding that some of the Lens corrections when it comes to Leica cameras are distorting the image so I’m going to not use any lens corrections moving forward.
18 June 2026
Reply from DxO
Hello Rick,
We're sorry to hear that the lens correction issue affected your experience with DxO PhotoLab 9, especially since you're otherwise enjoying the software. We appreciate you taking the time to report it and work with our support team.
We can confirm that your support ticket helped our teams identify and reproduce the issue with this specific Leica and Sigma combination. A fix is expected to be included in our next mid-July release.
We'll reopen your support ticket and get back in touch with you after the update has been deployed so we can verify together that everything is working as expected.
Thank you again for your patience and for helping us improve our software.
The DxO team
Reply from DxO
Hello SJL,
Thank you for your kind words!
We're thrilled to hear you're enjoying the software, and especially that our denoising delivers such great results.
It's wonderful to know our tools are making a difference in your photo editing workflow.
The DxO Team
I love the software.
I love the software.. the only thing I am missing is that the Fuji X10 is NOT supported.. I have asked now quite a while ago... nothing!Lucky me, I do have other bodies as well and I really like what both DXO Raw 6 and Photolab 9 can achieve!
17 June 2026
Reply from DxO
Hello Martin,
Thank you for your encouraging feedback!
We're delighted to hear you're enjoying what DxO PureRAW 6 and DxO PhotoLab 9 can achieve with your photos.
We also appreciate your comment about support for the Fujifilm X10. We understand how important camera compatibility is, and your request has not gone unnoticed.
Feedback like yours helps us prioritize future developments.
Thanks again for your trust and support, and we hope to continue being part of your photography journey.
The DxO Team
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