DVDLand Reviews 

Wasn't advertised on the item I bought that it was a pre-order item. Pre-order time came and went and still wasn't shipped out. Emailed them asking what the time frame would be and to please cancel and refund if it was going to be much longer. They immediately cancelled my order, but did not refund. I emailed them back checking they had processed a refund and they very snippily advised they had. Astonishingly...they hadn't. I'm now going through a bank dispute to attempt to get my money back. Awful.

I placed an order in August for an item I was led to believe was in stock. After promises to ship month after month, I’d had enough and I asked for a full refund in January. They claimed they refunded but never offered proof, and funnily enough, I never got the money back. This has been a hard lesson to learn, so if I can prevent someone else going through this mess, then at least that’s something. This company is a HUGE red flag. They do not supply items or process refunds!

Don't buy!! Company is a scam. STAY AWAY!!

I paid for a DVD pre-order on 27 February 2025. The product was not delivered almost 12 months later. The merchant initially refused a refund and only offered store credit. I requested a refund multiple times. The goods were not supplied within a reasonable time frame.

Edit: A refund was eventually issued after repeated follow-ups. My original experience remains unchanged. This review reflects my personal experience and documented email correspondence with the business.

Zero stars! Purchased a dvd for a family member who was unable to find it anywhere else, 4 months later dvd had not been sent and dvd land did not bother contacting me to let me know they didn’t even have it in stock and admitted they did not know if they were going to get stock in! They will happily take your cash but they don’t want to send you what you’ve paid for then you’ll be fighting with them to get your money back!! The WORST business I’ve ever dealt with, nightmare from go to woe!

DVDland is my go to place for new, old and prerelease dvds. Their range is excellent and efficiency A1. communication with the company is excellent. I've been a customer for several years and will continue to support this family business.

The DVDs that I ordered were showing in stock once I placed the order and paid I was told that they are on back order and no expected delivery date????
After 12 months of waiting & numerous emails with no genuine responses I decided to cancel the order and to my surprise I was told that my order has been cancelled and a refund processed - well that refund was never processed and never received.
Do not order from this website, scammers

I left my shopping to the last minute for my Dad's Christmas gift. Whilst I now live overseas. my Dad lives in Grafton so I asked DVDLand for help in getting my Dad his gift before Christmas. Aaron was so helpful in assisting me with my order and ensuring it was delivered to Dad before Christmas. I'm so grateful for they excellent customer service in helping me out and their fast delivery. What a great store. Thank you so much Aaron and DVDLand.

Don’t ever buy or preorder from this company.
Nothing ever arrived. Money was taken straight away. No contact from these con artists until I approached them. Then nothing again. Avoid at all costs.

Exceptional responsive, helpful and friendly customer service to ensure a much hoped for Christmas gift ordered at the last minute made it to us, in Adelaide, in time.

They preorder the DVD you want before it's released and then ship it out as soon as they have the new release.
Have always found them helpful and they respond to emails promptly

Helpful staff and great selection. A good spot to find any titles you're after.

I am 110% happy with the prompt and useful also very patient service on line . i would recommend this company to anyone , i certainly will feel very confident in continuing with you all
thank you so much kindest regards Linda

Do not deal with this company they sell items they don’t even have. After numerous messages after two weeks of no show they finally told me you’ll get it when they get it. Not made aware of these being pre order and still don’t say pre order on my docket. Will never buy from them ever again. Lodging a dispute with them.

Ordered Minecraft mini figures in October. Still no arrival in December and no idea when they could be available. So I cancelled the order and hoping for a refund. I recommend others to approach with caution to ensure goods ordered are actually available in a timely way.

Placed a pre order for 3 DVDs a year later and many unanswered emails - and they haven't refunded my money
ITS A SCAM - NEED SORTING OUT PDQ!

Quick service, very communicative throughout, huge range of stock.

very competitive prices and the delivery was very quick. I'll definitely purchase from here again

Exceptional service; got back to me immediately and Kelly was very warm, friendly and helpful and went out and beyond. Would highly recommend this company.

I ordered a Five Nights at Freddy’s Bonnie Christmas elf figurine and never received it. Every time I contacted the company, they blamed “manufacturing issues” and kept changing the dates for when it would be back in stock. I’ve been waiting since last year, and nothing ever showed up. When I asked for a refund, they didn’t give me one. Based on this experience, I would not trust or buy from this company.