DVD Hub Reviews 41

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the wide selection available, including rare and hard-to-find titles. Many appreciate the fast delivery and the exceptional care taken with packaging, ensuring items arrive in perfect condition. The ordering process is frequently described as easy and efficient, contributing to a very positive overall experience for consumers. However, some customers also noted issues with the website, describing glitches that led to incorrect orders and confusion regarding order verification. A few people were dissatisfied with the process of returning incorrect items, mentioning additional postage costs and a lack of clarity on whether their orders were successfully processed.

What people talk about most

Product

People report positive experiences with product quality and selection. Customers are impressed with the... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers consistently praise the super fast delivery,... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy, with excellent... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the superior audio and... See more

Website

Users describe ambiguous interactions with the website. Many customers praise the website as an excellent... See more

Based on these reviews

Rated 5 out of 5 stars

Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible. DVD Hub had a listing, but was har... See more

Rated 5 out of 5 stars

Was iffy about using them originally but, so far every experience has been great. Have purchased half a dozen times now, cannot fault them. Fast postage, excellent customer service.

Rated 5 out of 5 stars

I recently purchased some DVDs from eBay - tvshopau. I needed to ask a couple of questions; their response was prompt, courteous, and helpful. My items were delivered quickly and very well packed.... See more

Rated 5 out of 5 stars

Good source of new Blu-rays and DVDs not sold in Australia. They even have rare steelbook editions already out of print from international stores. Items have always been quickly delivered and safely p... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Favourite DVD Store

I have shopped here many times, and always had a fantastic experience. The customer service is next level, shipping is really quick, and the prices are very fair. The best DVD shop in Australia!

2 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered and there was no verification and still no evidence order was received

I ordered and there was no verification. Later a note appeared saying my debut card could not be used. ZSo I ordered on a credit card and still no verification. I still do not know if my order is going through or if it was rejected. Pay system is terrible.

26 March 2026
Unprompted review
DVD Hub logo

Reply from DVD Hub

Hi there,

We’re unable to locate any order matching the details provided, and the experience described doesn’t align with our checkout process.

It’s possible this review was intended for another retailer. If this relates to an order with us, please contact us and we’ll be happy to help.

Kind regards,
DVD Hub

Rated 5 out of 5 stars

Dvds not sold in Australia

Couldn’t find the DVDs that I have always wanted in store so thought I’d check the internet. Found the not sold in Australia dvds on the Dvdhub website, ordered, delivered under 2 weeks later. Have already watched both, awesome quality.
Thanks Dvdhub.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I was not 100% certain about using…

I was not 100% certain about using DVDHUB at first as I had never heard of them. But I took the plunge and was pleasantly surprised. Item was delivered very quickly and no issues of any kind. I will definitely purchase from them again in future.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Happy purchasing

As a collector of physical media this is an excellent site to find many movies you can't find in Australia anymore, I have bought many blu ray from here now with all my purchases be a awesome experience with fast postage and excellent packaging. I look forward to many more orders with them.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars for ebay - tvshopau

I recently purchased some DVDs from eBay - tvshopau. I needed to ask a couple of questions; their response was prompt, courteous, and helpful.
My items were delivered quickly and very well packed. I would highly recommend this company for its excellent service.
A happy shopper :)

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Faulty DVD

Faulty DVD - all the scenes aren't in order and keeps skipping different scenes and out of order

I've never had a Faulty DVD in my entire life - this is such a scam website! Will never purchase anything from here ever again

11 December 2025
Unprompted review
DVD Hub logo

Reply from DVD Hub

Thank you for your review.

We’re sorry to hear you experienced a playback issue with your DVD. While rare, manufacturing defects can occasionally occur with brand new, sealed discs - and we absolutely understand how frustrating that can be.

We received two emails from the customer outside of business hours and responded the next business day during our advertised customer service hours. A pre-paid return label was provided straight away so we could send a replacement or issue a full refund once the item was returned. Unfortunately after sending a follow up email, we did not receive any response and the item was not returned to us.

We are always more than happy to assist with any issues and pride ourselves on resolving genuine concerns quickly and fairly. If any customer ever receives a faulty item, we encourage them to reach out so we can make it right.

- The DVD Hub Team

Rated 5 out of 5 stars

Fast Delivery and Decent Pricing...

Fast delivery and legitimate 4K blu-ray. Very reasonably priced, as I had to purchase The Great Escape, which wasn't available anywhere for the RRP.
Will definitely buy from them again!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Fast Delivery & Great Communication

Was struggling to obtain a copy of the Tron Legacy 4K Remaster Steelcase from overseas at a reasonable price. And local options (I thought) were not possible.

DVD Hub had a listing, but was hard to trust out the gate because I had never used their service before.
I messaged them on FB and got a very prompt response, so as soon as I received the email notifying they had stock. I placed the order.

It arrived in exceptional condition due to the very generous protective packaging used and arrived extremely quickly - within a day.
They have earned a new customer, as well as this 5 Star review.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptionally pleased with the service

I found the DVD I was unable to locate elsewhere, and decided to order others to fill the order to qualify for free postage. The order was placed on the 7th October and arrived on the 13th, well packaged and all DVDs in new condition. I am exceptionally pleased with the service and the items received.

13 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look