Dune London Reviews 

Thank you Emma.
Long time buyer of Dune shoes & boots.
Ordered a few pairs and retuned due to fitting which has not happened in previous purchases. Issue with refunds which was quickly dealt with by
Emma ( customer experience).
Responsive emails and quick resolution.

Advised next time I purchased would be 10% off . Ordered a few days ago with 10% honoured.

Thank you Emma, very courteous and responsive to customers.

Great customer service, had a problem with Amazon sending the wrong shoes so I contracted dune in which they resolved the issue quickly thanks to Katie 😊

I ordered some trainers for my husband but unfortunately they were damaged in transit and were being returned to Dune by the carrier. I contacted Dune because I wasn’t sure what was going to happen about a replacement. I spoke to Ella in Customer Care who was absolutely fantastic. In just a few minutes she explained the problem and how to proceed. Excellent service, thank you Ella.

My parcel did not turn up at the expected time due to a courier issue, but I spoke to Marie in customer services and she followed up to ensure it arrived safely a few days later. Many thanks Marie!

I bought a pair of sandals at Dune in Gatwick Airport and the strap broke after one wearing.

As I couldn’t take back to the airport I called customer service and spoke to Maria. She quickly sorted this for me sending a prepaid label to return for inspection.

I have today received a full refund. Well done Maria and Dune for a no fuss quality customer service

I had a parcel go missing, I made contact with customer service and Marie went above and beyond in helping me sort this with a satisfactory result.

Unfortunately my order got stuck at Evri depot and was eventually allocated as “lost” by Evri. As soon as I contacted Dune customer services they verified situation and Suzanne kept me informed and arranged for prompt refund

Placed original order online however parcel didn’t turn up, contacted customer service team to look into this and Ella went above and beyond for me. Within minutes I had information on what happened to my order and that a new one would be delivered. Ella was so helpful and reassuring, the best customer service I’ve experienced in years! Ella is a credit to Dune!

I contacted dune to track an order I needed for a wedding and got Suzanne who went above and beyond to help me she couldn’t guarantee my delivery would arrive on time so she rang around stores in my area to find the items and get them held for me to collect excellent customer service dune well done

Fantastic customer service! Marie was so helpful so much so I ended up purchasing two pairs of shoes. Which were delivered promptly and very beautiful.

Katie was really helpful in fixing the problem I encountered from the website, and helped me secure my order. She was very nice and sweet.

Suzanne in customer service is excellent in answering queries. The delivery was so prompt and I love my black Daxon leather bag. I will definitely purchase from Dune again.

Amazing customer service support from Marie. Helpful, responsive, attentive, and genuinely trying her best to help me return some shoes. Thank you Marie!

Absolutely superb company across all areas. Quality shoes and materials, and the service end-to-end is seamless. From ordering to receiving items, this company is excellent. I did have to return one of three orders because of my fat foot :) but again, the return policy and process is clear and easy. Dune processed this as quickly as when I was ordering. I would not shop anywhere else for my shoes—thank you to the entire team!!

I placed an online order, which I soon needed to cancel. Called Dune CS (UK number), and quickly got through to "Katie" who easily dealt with my request. She contacted the warehouse to prevent the order from being dispatched, and as promised, she promptly sent me a follow-up email to confirm my order had been cancelled.
Seamless CS. Thank you!

Really appreciate the help and support provided by customer service especially Katie who was very kind and supportive.

Katie dealt with an issue I had very professionally and quickly. Very happy 😃

Dune London customer service is really exceptional. I was talking with Leah and she was so kind and fast to reply. Thank you, Leah!

My first order went missing and Suzanne dealt with it quickly and efficiently and I am very grateful for such excellent service

Robyn has been extremely supportive and patient with my refund issue. Her politeness and help in in solving the problem of my “missing” refund (which turned out to be an oversight on my part) demonstrated what customer service should feel like- a valued customer. I cannot thank her enough.