Duncan Lewis Solicitors Reviews 

1,722
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional professionalism, care, and dedication demonstrated by the staff and solicitors. Many highlight the clear, supportive, and timely communication, along with the strong legal knowledge and expertise provided. People often felt confident, reassured, and well-understood throughout their cases, which were handled efficiently and with great attention to detail. However, some customers also noted dissatisfaction with the staff, describing them as slow and uncaring. Additionally, a few people mentioned issues with communication, including unresponsiveness to important emails and long waiting periods, with some cases reportedly taking years to resolve.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, dedication, and... See more

Service

People report ambiguous experiences with service, with many praising the outstanding level of service,... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, care, and clear... See more

Response time

Consumers find response times to be ambiguous, with many reviewers praising the promptness and clarity of... See more

Location

Clients share ambiguous opinions on location, with some expressing a desire for better law firms in Devon,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to thank the team at Duncan Lewis who helped me with my case, particularly Emily Rand and Laiba Baig. I wouldn't have got through navigating proceedings without them. Communication w... See more

Company replied

Rated 5 out of 5 stars

I was under legal aid, Primal still treated me like i was a standard customer, prompt replies, good advice and no messing around. I felt Primal understood my position, wanted to help and i felt confid... See more

Rated 5 out of 5 stars

I will recommend the company to many people as possible. My case was handled with professional aspect. And I feel comfortable during the process I wish to say big thanks to all the solicitors and team... See more

Company replied

Rated 5 out of 5 stars

Superb service provided by Jaspreet Rai of Duncan Lewis Solicitors. My case was handled sensitively, professionally and efficiently. Jaspreet always made me feel safe and reassured. She was very respe... See more

Company replied


Company details

  1. Lawyer

About Duncan Lewis Solicitors

Written by the company

Established in 1998, Duncan Lewis Solicitors serves both corporate entities and private individuals from a number of offices across England and Wales. The firm is committed to providing reliable, accurate and practicable legal services and aims to fulfil its motto “we give people a voice”. Employing over 600 personnel, Duncan Lewis practices in over 25 areas of law and as the UK’s largest provider of legal aid services approximately 70% of the firm’s client base is publicly funded, with legal aid franchises in actions against public authorities, child care, clinical (medical) negligence, community care, crime, family, housing, immigration, mental capacity/Court of Protection, mental health, public law and welfare benefits. The firm also offers services in charity law, debt and insolvency, education law, employment, personal injury, regulatory and compliance law, and wills, probate and tax.

The firm represents individuals, companies, and corporate entities, including UK and international businesses, and handles claims at all levels of judiciary. Their expertise includes business crime/investigation, business immigration, commercial property services, company and commercial law, and international trade disputes, with alternative dispute resolution (ADR) available for all commercial disputes.

The firm has been continuously recognised by independent legal directories The Legal 500 and Chambers and Partners UK as a top-tier and leading law firm. Additionally multiple individuals are also recognised by these directories for their specialist services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 19% of negative reviews

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4.4

All reviews

(1,722)

291 reviews in the last 12 months

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Rated 1 out of 5 stars

I am currently working with Aine at…

I am currently working with Aine at Duncan Lewis and have been deeply disappointed by the experience. Rather than feeling represented, I feel as though my own consultant is acting as the opposition. I have felt consistently interrogated and doubted, making an already stressful legal situation feel significantly worse. It feels more like a focus on fee collection than genuine advocacy. If you are looking for a solicitor who provides a supportive environment and believes in their client’s case, I would suggest looking elsewhere

7 May 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Chantel

We are sorry to hear about your experience and would appreciate the opportunity to look into this matter further. If you could kindly contact our Client Care Team at ClientCareTeam@duncanlewis.com, we would be happy to discuss this with you and address any concerns.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a great experience working with…

I had a great experience working with Uzma Shaik. My case was handled professionally and everything went smoothly from start to finish.

Uzma was very supportive, responsive, and always kept me well informed. Her communication and legal knowledge were excellent, and she was incredibly enthusiastic in helping me.

Everything was handled perfectly — highly recommended.

30 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Van

Thank you for your kind words. Caseworker Uzma Shaik works diligently to guide clients with clarity and confidence, and we are glad to hear this was reflected in your experience.

Kind regards,
Duncan Lewis Solicitors

Rated 1 out of 5 stars

This is a response to Duncan Lewis.

This is a response to Duncan Lewis.
"I have escalated the full details of this mess to your Client Care Team.

"I have contacted your Client Care Team with the full details a dozen time and nothing has changed and just told me they have 8 weeks to deal with the complaint. Went to ombudsman was told I had to wait 8 weeks for them to deal with the complaint before they can step in. Went to legal aid same response.
To be honest, my experience with Duncan Lewis has been a nightmare.

Despite complaining over a dozen times that the caseworker is too passive, nothing changed. I was told to 'be patient' while the Council did nothing. In the end, I had to step in and do the legal work myself just to get the Section 184 decision the caseworker couldn't secure, not once was there an apology but I did receive an email from the solicitor asking me not to contact the council what a joke.

It feels impossible to get real help. The actual Solicitor refuses to be copied in on emails and informed me not to cc her and only to deal with the caseworker, so I'm stuck dealing with a junior staff member who just quotes the law at me instead of fighting for a vulnerable client. Not her fault.

I am currently doing my own legal representation while the firm claims the fees. I simply cannot recommend a service that leaves a vulnerable client to fend for themselves."

I have effectively been forced to manage my own legal case. I would advise others to look for a firm that actually advocates for their clients rather than just administering files."
The solicitor is non existent, she told me to stop sending her emails and to deal with the caseworker only, there is no advocacy, no one to complain to, every time I raise a legal point the caseworker tells me she will discuss with the solicitor and of course it’s crickets or she comes back with quoting the law. With my experience I find it hard to believe they have all these positive reviews. This law firm is uncaring, robotic. I have no sense they are fighting my corner or even think outside of the box. I hired them to advocate for my nephew and unfortunately I am out of the country or I would be chasing this firm.
If anyone reading this is thinking of hiring Duncan Lewis please don’t even if referred there are better more caring firms out there.
I should have looked into them now we are stuck.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

They went above and beyond helping me…

They went above and beyond helping me with my case and always responded fast and efficient to any queries or questions

30 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Danielle

We appreciate your thoughtful review. It is always rewarding to hear that our clients feel supported and well-represented.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere appreciation for both Ishika Ahuja, who served as my caseworker, and my lawyer, Pardeep Somel, as well as the entire team at Duncan Lewis Solicitors.

Their dedication and respect for their clients go far beyond expectations. They are incredibly mindful of your time, your emotional state, and your overall experience throughout the process. What truly sets them apart is their high level of professionalism and their genuine commitment to understanding your story not just on the surface, but by carefully examining the full context of your background and experiences.

They take the time to thoroughly investigate every detail, ensuring that your case is presented with depth, accuracy, and care. This level of attention and diligence reflects their extensive experience and expertise.

Both are highly skilled and successful in the cases they handle. Their track record speaks for itself they consistently deliver strong outcomes.

I also extend my heartfelt thanks to Duncan Lewis Solicitors for their outstanding support and professionalism throughout my journey.

I wholeheartedly recommend Ishika Ahuja, Pardeep Somel, and Duncan Lewis Solicitors to anyone seeking reliable advice and a strong chance of success in their case. If you want professionals who truly understand, support, and advocate for you, they are the people to choose.

28 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Jamaal

We are grateful for your kind words about Director Pardeep Somel and Caseworker Ishika Ahuja of the Immigration team. It is wonderful to hear that their professionalism and compassion made such a difference during your matter and we wish you all the best for the future.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Simply the best

My case was handled by Sehar Siddiqui, who was thoroughly courteous, diligent and with the utmost professionalism. I was kept informed and updated regularly throughout, resulting in a highly satisfactory outcome to my case - and I would strongly recommend Sehar Siddiqui and Duncan Lewis Solicitors.

1 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Simon

Thank you for your feedback.

We are pleased to hear that you had such a positive experience. Housing Caseworker Sehar Siddiqui is dedicated to providing clients with a professional and supportive service.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thanks from Snaket Dhull

Hi Mr. Snaket Dhull is the best solicitor because of his experience he try the best with emigrant in asylum case I am very happy ftom him I hope you always successfull in your life thank you from help with me.

23 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Shamsullah

We are happy to hear that our team was able to support you effectively and that you felt reassured throughout the process.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you Duncan Lewis

Thank you Duncan Lewis! Miranda, has been helping me for quite a while and I want to give her the praise she deserves. She goes above and beyond. I am very grateful! Great place with great staff! ⭐️

22 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mollie

We are pleased that you had a positive experience with Housing Trainee Solicitor Miranda Quashie. We are are committed to guiding clients through difficult times with empathy and professionalism. Thank you for choosing Duncan Lewis.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Thank you very much DUNCAN LEWIS…

Thank you very much DUNCAN LEWIS SOLICITORS, you are the best, you have the best services at all levels, my case was handled exemplary, from beginning to end! EVERYTHING was superlative, the quality of communication - phone calls, emails, letters, the quality of services and availability.
Professionalism and legal knowledge, empathy and quality of services are at home at DUNCAN LEWIS SOLICITORS!
Also THANK YOU VERY MUCH and I am deeply grateful to Miss LUCIE MORRIS, for her exceptional professionalism that she demonstrated throughout my entire legal file, I especially thank her for her valuable professional training and high and special legal skills! I am deeply grateful to you!🙏🙏💐

10 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Petre

Thank your for your kind words. We are delighted to hear that you had a great experience with Child Care Caseworker Lucie Morris.

Kind regards,
Duncan Lewis Solicitors

Rated 3 out of 5 stars

Hema Yaramachu

Hema Yaramachu, you helped me a lot. Thank you very much for everything. You are a nice and friendly person. We really appreciate it.

24 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Skye

Thank you for your kind words. We are happy to hear that our team was able to successfully resolve your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I would like to leave a very positive…

I would like to leave a very positive review of the firm, which has consistently demonstrated organization, professionalism, and excellence in service. I would especially like to thank Ms. Camila Leogrande, who has been extremely attentive, dedicated, and compassionate at all times. Her guidance and support made all the difference to me. I highly recommend their services with complete confidence!

15 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Jessica

We are delighted to hear that you experienced such professionalism and dedication from Public Law Trainee Solicitor Camilla Leogrande. Thank you for trusting us with your case.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

Sophie was just amazing and very re…

Sophie was just amazing and very re assuring. She did not lie or try to make out things were better then they were. Told the utter truth which I needed. Amazing communication since day 1

1 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Lee

Thank you for your feedback. We are happy to hear that you had a great experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I am satisfied with the cooperation

I am satisfied with the cooperation, in particular Trishita Saha is distinguished by great responsibility, attention and professionalism, which gives me hope that my interests will be best protected.

9 April 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear teo

Thank you very much for your kind feedback. We are pleased to hear that you had such a positive experience with our team.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I’m extremely grateful to Duncan Lewis…

I’m extremely grateful to Duncan Lewis Solicitors, especially Natasha Patel, for their professional and supportive handling of my case. Thanks to their dedication and expertise, I achieved a full live-in order for my child. Highly recommend their services for family matters.

26 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear NuPur

Thank you for your feedback. Child Care Solicitor Natasha Patel takes great pride in providing a responsive, thorough and compassionate service to every client.

We are grateful for your trust in our firm.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

The Best Lawyer I Have Dealt With

I dealt with Greeshma KarmaKonda and she is excellent professional fast and very reliable she handles cases efficiently and provides the best interpreters if you do not speak English I strongly recommend her

5 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear me you

Thank you for your feedback. We are pleased to hear you had a positive experience with Caseworker Greeshma KarmaKonda.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

The Best Solicitor

I was referred to Duncan Lewis Solicitors by a charity. Nazia Khan was more to me than a highly professional and knowledgeable solicitor. She was genuinely my voice when I could hardly express the tempestuous time I was going through. She is kind, highly empathetic, supportive, and has deep understanding of the psychology behind human beings. I will be forever grateful to Nazia Khan and can’t recommend her enough! She successfully represented my case in a short time frame. Thank you Nazia Khan!

27 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Anna

We are glad to hear you felt supported and well-informed by Immigration Director Nazia Khan throughout your case. Providing clear communication and reassurance is a key part of the service we aim to deliver.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

About my interview

They gave me more advice and helped me to pass my interview.

25 March 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Mohammad

Thank you for your feedback. We are happy to hear of our team's dedication to achieving positive outcomes for their clients.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had the pleasure of being assisted by Ewelina

I had the pleasure of being assisted by Ewelina Przewozniczuk-Mazurkiewicz, and I am extremely satisfied with the service I received.
From the very beginning, my case was handled with great care, efficiency, and attention to detail. Ewelina demonstrated a clear understanding of the legal matters involved and guided me through each step in a way that was easy to understand and reassuring.
She made me feel supported and confident throughout the entire process. Her approachable and empathetic manner helped reduce what could have been a very stressful experience.
Communication was excellent at all times. Whether through phone calls or emails, Ewelina was always responsive, clear, and timely in her updates. I never felt left in the dark about the progress of my case.
The quality of service was outstanding. She was always available when needed and consistently went above and beyond to ensure everything was handled smoothly.
Ewelina’s professionalism and legal expertise were evident throughout. I would not hesitate to recommend her to anyone in need of reliable and knowledgeable legal assistance.

2 February 2026
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Greg

Thank you for taking the time to share your experience. We are really pleased to hear that Family Law Solicitor Ewelina Przewozniczuk-Mazurkiewicz was able to support and assist you effectively.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

I had a very good experience with…

I had a very good experience with Duncan Lewis Solicitors regarding my immigration matter. From the beginning, they were professional, helpful, and understanding. Immigration cases can be very stressful, but they supported me throughout the process and made everything much clearer for me.

They explained things properly, kept me updated, and treated me with respect and patience. I really appreciated their hard work, dedication, and the way they handled my case seriously.

I am very grateful for all the support I received and I would definitely recommend Duncan Lewis Solicitors to anyone who needs help with immigration matters. Thank you again for your excellent service.

25 October 2025
Unprompted review
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Reply from Duncan Lewis Solicitors

Dear Malik

Our team takes great pride in providing a responsive, thorough and compassionate service to every client. We are grateful for your trust in our firm.

Kind regards,
Duncan Lewis Solicitors

Rated 5 out of 5 stars

An excellent legal team you can truly…

An excellent legal team you can truly rely on when dealing with important matters. They work efficiently, professionally, and without unnecessary delays. Communication is clear, straightforward, and always to the point.

Special thanks to Sai Raja Harika Vinnakota for her high level of professionalism, attention to detail, and genuine commitment. You can clearly feel the experience and responsibility behind the work.

I confidently recommend them to anyone looking for reliable and competent legal support.

26 March 2026
Unprompted review
Duncan Lewis Solicitors logo

Reply from Duncan Lewis Solicitors

Dear Oli

Our team takes great pride in providing a responsive, thorough and compassionate service to every client. We are grateful for your trust in our firm.

Kind regards,
Duncan Lewis Solicitors

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