DSL Extreme Reviews 1,151

Outstanding service. Was a quick installation and it’s fast. There are many plans to choose from. Plus I got a deal where the second month was free. Thank you

All fine.
When and where I will receive your monthly bill?

Kosta

Their father company ATT suspended my service “mistakenly” (despite always prepaying in full for years) as per DSLExtreme and I still have no internet. They do not take responsibility for this suspension and claim I will owe them an additional $250 for ‘cancelling’ my non existent service. Absolutely unreal! I will report them for this despicable and illegal practice to the FCC.

You gotta treat them like they lil kids... Cut my service off for none payment.. But my bill was paid 2weeks before..

These scumbags have raised my bill three times by selling me a service above what I was getting by saying there is a special rate at another service level. Then when the special rate ends my rate goes up.
This time my rate went up $15.00 in January 2020 and they didn’t even tell me my rate when up in price!
This is the third time they have done this without notifying me!

Scumbags like this make people hate companies. I am retired and living on only social security.
Scumbags

Easy fast service. Hook up was speedy . Service is running well . No complaints. Will recommend to others. And for the price you can't beat. They also offer phone service. Wish they had more line streaming channels . Thanks DSL

Terrible service. My internet goes out about once a week, and it takes 90 minutes to get someone on the phone. The person who comes on is useless except to waste more of my time turning things on and off. Then they say someone else who actually can fix the problem will call back in 24 hours. They actually call back about a week later (when I'm not home, of course), but somehow they manage to get their service turned back on in the meantime (until it goes out again). Also, they have a terrible email service that quarantines my outgoing messages from time to time for no reason they can explain. I will be switching providers when my contract expires in February.

They lied about their coverage and service. I explained to the salesperson and a technician exactly what I needed from their service and received horrible bandwidth, slow downloads with almost non-existent upload speed.

I complained to tech support and they basically told me it was my fault that their internet was bad.

DON'T BUY THEIR SERVICE

First of all they can't find my information in the system. I have had the same number for over 10 years. I cancelled and they didn't and they charged me. I always had trouble streaming movies and even tried to transfer my service but they couldn't get a higher streaming them 6 mbps. That isn't what I was paying for so they charge you a $250 cancellation fee. I would never use them. They use At&t so I would just go directly through them instead.

DSL Extreme is very good for what I want. I don't stream movies so I couldn't say if it works for that but it is as good as any I have used in the past. I got a better price than what the others want so that makes me happy.

I can't tell you how pleased I am with the customer service at DSL Extreme. Their representatives are friendly, helpful and go out of their way for you! Whenever I call I am able to get through and whoever I talk to gives me their fullest efforts to help whatever the reason I'm calling about. I especially want to thank Janey who helped set up my technician and was over an beyond with her customer service. Don't bother with the BIG GUYS! Go with DSL EXTREME. You won't be sorry!

First of all you accidentally deleted my email and account access information so I could not access my account online. After a very long phone call finally I was told my account accidentally got on a list of information that was purged and it would be fixed in the next 24 hours and it was.

Next, I ordered your new phone service and upgraded my internet. While everything works great now, the time, effort and frustration made me want to cancel before it worked.

I was not told a lot of things regarding set up and had to call Broadvoice several times to configure everything.

In addition, you need more information on your website regarding setup of the phone system because your current description of just connect the wires and you are ready is a lie. Also include the contact information for Broadvoice and their limited tech office hours. Whe I called your IT and waited for over an hour I was told you can only help with internet issues and I would have to call Broadvoice. When I called Broadvoice the tech office that has Banker's hours was closed. This was on Friday night so I had to wait until Monday to call again.

Maybe I am an extreme example but if not you really need a more honest representation of the actual process.

Lastly, I was quoted the wrong prices.

Excellent customer service, but my recent upgrade to AT&T digital has left some concerns. I hope they get ironed out.

so far, so good

Very simply, I had DSL for many years, and recently was told I had to upgrade. It was promised to be faster, more reliable than the simple modem I had that had never given me problems in internet connection.
What I got was a more expensive plan with a third party provider that drops the internet continually,( several times within a two hour period), It is far from faster,actually slower than the old modem and DSL can do nothing about.Third party throws it back that its DSL and so the blame game begins with no resolution. DSL customer service has devolved into a continual disappointment. I am locked into a plan that I hope to leave in 2020. I would not recommend them at all now. Poor customer service, lack of good quality internet and reliability is zero.

The guys were nice and efficient. They even went out and got an extra power strip to use.

2 days after the upgrade from DSL (640kbit) to VDSL (6mbit) the phone and internet died. We were out of both services for a week. Once fixed, it's been reliable.

I do not recommend this company they do not hold up to what they say I've had 25 tickets in 8 months they cannot get my internet fix I'm paying $38 for a 1GB service that I cannot get even fixed they keep giving me the runaround and tell me I'm a stupid little Broad and things like that side you're not recommend this company and I would not go with this company at all and I mean told that I get to talk to a level two Tech and nobody calls you back to tell you that you can talk to a manager and the manager never calls you back and every time you call when they give you the run-around like I said and I don't recommend this company for anything.