Nicko McBrain's Drum One  Reviews 92

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their high quality and the careful, secure packaging they arrive in. The staff are consistently described as super friendly, knowledgeable, and incredibly helpful, providing great communication and efficient service. Reviewers also appreciate the quick and efficient delivery service, with many noting that items arrived promptly and were easily trackable. However, some customers mentioned that while products like custom snare drums were excellent, they were not supplied tuned as requested. There were also instances where delivery was later than advertised, and customers did not receive updates about the delay.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and excellent range... See more

Staff

Reviewers consistently express high satisfaction with the staff, describing them as exceptionally welcoming,... See more

Service

Customers had positive experiences with service, describing it as superb, quick, and efficient both online... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Order

Reviewers highlight positive aspects of ordering, with many expressing satisfaction and stating they would... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top notch. I ordered a legacy of the Royals BDCo Snare Drum. It was later arriving than advertised and I didn’t hear from Drum one about that, but once I got in touch, they were extremely helpful and... See more

Rated 5 out of 5 stars

I’d been trying to get my son a BDC snare drum for Christmas. But the model he wanted was out of stock everywhere. I’d repeatedly called a number of competing retailers to get an ETA on new stock, but... See more

Rated 5 out of 5 stars

I ordered a shirt and a couple of pairs of Vic Firth Nicko's signature sticks from DrumOne. The items were shipped and arrived very quickly. First time I've ordered from the store and I'm sure it won'... See more

Rated 5 out of 5 stars

Very good and quick contact with the store's staff. I bought a custom "Legacy of the Royals" snare drum and a few other items, but there were complications with paying double VAT. The store resolved t... See more


Company details

  1. Drum Store
  2. Music Store
  3. Musical Instrument Repair Shop

Written by the company

Welcome to DRUM ONE, the newest drums and percussion buying experience that is owned by legendary Iron Maiden drummer Nicko McBrain. Our store is based in Manchester, England and our brand new online store is set up to supply products Worldwide. To be the best we believe we need to be different and it is this difference that we hope to reflect in everything that we do, be that in store or online. Everybody that works at DRUM ONE is a drummer and we have all trained extensively on all of the wonderful brands and products that we sell, whenever you interact with us you are assured of unbiased, qualified advice so that you can make the best choice possible on what products are right for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

92 reviews

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Rated 5 out of 5 stars

Brilliant Customer Service

Brilliant service snare drum and head arrived on time but had a small issue with the drum head supplied. Drumone changed it no issues. Can't recommend them enough. Excellent service. Will use them again.

4 July 2023
Rated 5 out of 5 stars

Unbelievable customer service from…

Unbelievable customer service from “Pesky” Westwood . Nothing is too much trouble for these guys . If you are looking for the best gear and amazing , friendly, honest advice then look no further. Thank you so much guys x

7 July 2023
Unprompted review
Rated 5 out of 5 stars

This shop is truly a drummers paradise-…

This shop is truly a drummers paradise- they’re not just trying to sell high end high priced kits. There’s everything from entry level to exotic kits, spread across all major brands. A full compliment of parts, accessories and apparel. Great range of sticks and heads readily available too. The shop also features a separate electronic kit department, and marching percussion department- fantastic to see everything covered for every style of drummer all under one roof. The staff are polite, friendly and knowledgeable. This is not just a drum shop, it’s an experience and I highly recommend.
Also had the pleasure of meeting Nicko himself here- what a great guy, and one of the worlds all time best and well known drummers- ‘‘twas an honour- Thankyou guys!

29 June 2023
Unprompted review
Rated 5 out of 5 stars

A great first visit!

A great first visit with helpful and knowledgeable staff, interested in giving good advice and extremely helpful. A good array of kits and cymbals, and an impressive presentation of British Drum Company kits and snare drums. Well worth a visit if only for some advice and support. The company also has a very useful website, which I recently used for a new BDC snare drum.

21 June 2023
Unprompted review
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