Dr Sam's Reviews 

752
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in transforming and improving various skin conditions, including sensitive skin and rosacea. Many appreciate the straightforward, evidence-based ingredients and easy-to-understand routines, noting significant improvements in skin clarity and health. The customer service is frequently described as exceptional, with staff being genuinely caring, prompt, friendly, and efficient in resolving issues. Reviewers also commend the fast delivery, often receiving orders within 24-48 hours, and appreciate the thoughtful packaging that includes free samples. However, some customers experienced issues with incorrect orders, missing parcels, or slow delivery times, and a few found the product packaging to be wasteful or problematic in dispensing the product.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction and delight with... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Quality

People report positive experiences with quality, with many reviewers praising the effectiveness of the... See more

Order

Users describe positive interactions with order, highlighting the ease and straightforwardness of the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Sams Bunting are now my favourite company. Not only has their skincare products transformed and saved my skin are years of battling. They also have the best customer service who genuinely care abou... See more

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more

Rated 5 out of 5 stars

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really d... See more


4.7

Excellent

TrustScore 4.5 out of 5

752 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(752)

264 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have noticed the redness calm down on…

I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

The customer support team was…

The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been using dr Sam bunting…

I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .

13 December 2025
Unprompted review
Rated 5 out of 5 stars

It really works!!!

Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the Clarity kit (all of which…

Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!

1 December 2025
Unprompted review
Rated 4 out of 5 stars

To relieve skin from soreness

To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve been ordering from Dr Sam’s since the beginning of the brand. I had a recent order mix-up and the customer service was incredibly efficient and a pleasure to deal with. Replied quickly (at 9pm) and they went above what I expected to fix the issue. Great products and even better customer service.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Apart from the fantastic products

Apart from the fantastic products, I love the save and subscribe option. Not only are the saving really good, I don't have to worry about reordering!
I have ordered some additional products this time and I am excited to try them out. Love Dr Sam's.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use and to buy

Easy to use and to buy. Order details on checkout a little confusing due to free gifts being priced. Although as you go through the checkout process these gifts are discounted.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Dr Sam have great skincare

Dr Sam have great skincare, with uptodate ingredients, and is very great at the education out to the consumer. Prices middle range.
Gentle but effective and good for rosacea sensitive skin.

24 November 2025
Unprompted review

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