I've loved and used Dr Sam's products for over 5 years now. Their customer service is also great, any contact I've needed regarding a change of address for my subscription has been handled quickly a... See more
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Typically replies within 1 week
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Great Skincare
I'm very happy with all the products I've bought so far. Until now, I haven't used SPF in my daily routine because I kept getting breakouts. My favorite product is the daily sunscreen which really surprised me.
unsure.
I'm not sure if I did something incorrectly but I haven't recieved my parcel for an order that was £50. I ordered it roughly about the end of last week or start of this week and ive had nothing delivered as far as im aware.

Reply from Dr Sam's
Great products!
Great products and customers service!
Amazing customer service! It was my second time ordering from here. Everything was going well until the shipping company lost my package. I immediately contacted the customer service and they helped me through the whole process. Even though it took quite a while, in the end they sent me a replacement order with no additional cost. So I did not mind the long wait. I absolutely love their products and with such great service I will happily come back :)
Fast customer service response
I had a query about a gift voucher that I received and even though it was Sunday - I received a really prompt reply this morning and was able to sort out my problem
Super quick delivery
Super quick delivery and the products are great for my sensitive skin. Great value for money
I have noticed the redness calm down on…
I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.
The website is very easy to use as well…
The website is very easy to use as well as the rewards area of the site. Great experience
Beautiful products
Beautiful products, had a problem with delivery which was sorted very quickly
Great products and service
Great products so far and fantastic customer service! Can't wait to see more results.
The customer support team was…
The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.
I have been using dr Sam bunting…
I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .
It really works!!!
Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.
Purchased the Clarity kit (all of which…
Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!
The customer service was so helpful and…
The customer service was so helpful and replied to me very promptly and solved my problem immediately
To relieve skin from soreness
To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website
Good experience
Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.
Thank you this is my second time…
Thank you this is my second time ordering and the black Friday offers were awesome
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