Dr Sam's Reviews 716

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, with many noting their effectiveness for sensitive and problematic skin. The customer service team is frequently highlighted for being helpful, responsive, and efficient, often going above and beyond to resolve issues. People appreciate the fast delivery, with orders often arriving quickly and well-packaged. The ordering process is described as simple and the website easy to navigate, making it convenient to select products and manage subscriptions. However, some customers experienced issues with product packaging, finding it wasteful or difficult to use, particularly with pumps. A few reviewers also mentioned that some products did not deliver visible results for their specific skin concerns. There were also occasional complaints about lost parcels and difficulties with subscription management or applying rewards to orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing long-term satisfaction and noting that... See more

Quality

Customers consistently note positive experiences with quality, with many praising the effectiveness of the... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team for being helpful,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process straightforward... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick dispatch and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've loved and used Dr Sam's products for over 5 years now. Their customer service is also great, any contact I've needed regarding a change of address for my subscription has been handled quickly a... See more

Rated 5 out of 5 stars

I have used dr sams products for years and they are absolutely amazing! I recently had an issue with faulty packing of one of my products, I contacted customer service who responded promptly and arran... See more

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more


4.7

Excellent

TrustScore 4.5 out of 5

716 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Skincare

I'm very happy with all the products I've bought so far. Until now, I haven't used SPF in my daily routine because I kept getting breakouts. My favorite product is the daily sunscreen which really surprised me.

4 January 2026
Unprompted review
Rated 2 out of 5 stars

unsure.

I'm not sure if I did something incorrectly but I haven't recieved my parcel for an order that was £50. I ordered it roughly about the end of last week or start of this week and ive had nothing delivered as far as im aware.

29 December 2025
Unprompted review
Dr Sam's logo

Reply from Dr Sam's

Hi Julie, thank you for getting in touch. We're very sorry to hear that you haven't received your order. If you could please get in touch with us on hello@drsambunting.com with your order number, and from the email address used to place the order, we would love to help.
We look forward to hearing from you soon!

Rated 5 out of 5 stars

Great products and customers service!

Amazing customer service! It was my second time ordering from here. Everything was going well until the shipping company lost my package. I immediately contacted the customer service and they helped me through the whole process. Even though it took quite a while, in the end they sent me a replacement order with no additional cost. So I did not mind the long wait. I absolutely love their products and with such great service I will happily come back :)

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast customer service response

I had a query about a gift voucher that I received and even though it was Sunday - I received a really prompt reply this morning and was able to sort out my problem

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I have noticed the redness calm down on…

I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

The customer support team was…

The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been using dr Sam bunting…

I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .

13 December 2025
Unprompted review
Rated 5 out of 5 stars

It really works!!!

Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the Clarity kit (all of which…

Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!

1 December 2025
Unprompted review
Rated 4 out of 5 stars

To relieve skin from soreness

To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.

28 November 2025
Unprompted review

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