Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
Company replied
Awesome service Wish they can get stuff ready when U arrive Takes time to bring from warehouse, I know it's standard procedure but would love to see improvement
Company replied
So quick and delivery via DPD was outstanding. I am new to Drone Flying and had my maiden flight this weekend. Thank you Drones Direct for a brilliant service.
Company replied
Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4K reviews
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Reply from Drones Direct
Thank you for the fantastic feedback! We're thrilled to hear that you had a positive experience with our quick delivery, great prices, and user-friendly website. If you're looking for more amazing deals, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Great fast service
28 August 2025
Reply from Drones Direct
Thank you for your positive feedback on our fast service! We're thrilled to hear that you had a great experience with us. If you ever need anything else, feel free to visit our other brands for a wide selection of products.
Take care!
Lee
Shockingly bad service
Avoid this business at all costs. Spent £1300 on a drone that their website said would arrive next day if I ordered before 9pm, so I ordered with nearly an hour to spare. The item wasn't even dispatched until the next day. I informed them that as the item arrived too late it was no longer required as I had to buy it from elsewhere. They clearly don't want it back as they offered me £50 to keep it. Again, I said it arrived after their stated delivery date, which was too late for me so it needed to be returned.
The above isn't really my issue, these things happen. My issue is that they are now demanding that I pay for return postage myself because of their mistake - A cost they have quoted me £40 for! So in essence they made a mistake, the item arrived too late and their view of what is acceptable is for me to pay to ship it back. I am now having to raise a dispute through PayPal. Needlessly horrific customer service. Will never use again.
EDIT following their response: They didn't tell me I had the option to reject delivery until AFTER it had been delivered. How was I supposed to know this? I'm sure if it went missing and I had rejected it they would have said it was my fault as I had the 'option' to take it in. Also the item wasn't being returned because it was unwanted. It was returned because it was not deivered (or even shipped) within the agreed timeframes. I honestly didn't expect any issues returning it given their mistake. A decent company would have just arranged for collection.
20 August 2025
Unprompted review
Reply from Drones Direct
Hi Mike,
Thank you for your review.
Please accept my apologies that you have not found your returns experience favourable. This is certainly not how we want you to feel.
Please note that if you no longer required the item at the time of delivery, you had the option to refuse the order with the driver, and it would have been returned to us automatically.
As the order has been accepted, any return would now need to be arranged through our standard returns process. In line with our policy, we do not cover the shipping cost for unwanted returns, and this would need to be covered by the customer.
Rest assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
A pin number was attached to the…
A pin number was attached to the delivery though not provided leading to failed delivery 3 days consecutively and a lot of faffing about on the phone to remedy
Thin packaging around the box was thin.
The waiting times on the phone are excessive.
14 August 2025
Reply from Drones Direct
Hi Hugh,
Thank you for your review; we appreciate you taking the time to share your experience.
We're sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Item was delivered at the billing address and therefore we incurred an extra £20 posting charges
Item was delivered at the billing address, instead of delivery address, therefore incurring an extra £20 for delivery with insurance for such a high value item. When attempting to check details, to ensure you had correct details, website's section of customer account was undergoing maintenance, so could not verify or talk to anyone.
8 August 2025
Reply from Drones Direct
Hi James,
Thank you for your review.
We’re sorry your item was delivered to the wrong address and for the difficulty in reaching our customer service team. We understand how frustrating this might have been.
Feedback like this is shared with the appropriate teams to help prevent similar issues.
Kind Regards,
Dyann
The delivery time was less than 12…
The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day.
Super happy with my drone exactly as it was described online. Good quality good price.
3 August 2025
Reply from Drones Direct
Hello,
Thank you for sharing your experience with us! We are thrilled to hear that your drone arrived so quickly, within less than 12 hours of placing your order. It's great to know that you are happy with the product and that it met your expectations in terms of quality and pricing as described online.
If you are in need of any other tech products, we recommend visiting Laptops Direct for a wide range of options.
Happy flying with your new drone!
Mark
Reply from Drones Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you received your order quickly and without any issues. If you're ever in need of other products, we recommend checking out Appliances Direct for a wide range of appliances.
Happy flying!
Lee
Fast 24hrs service.
1 August 2025
Reply from Drones Direct
Thank you for sharing your positive feedback about our fast 24-hour service! We're delighted to hear that we were able to meet your expectations. If you have any more drone-related needs, feel free to check out our range on our website.
Best regards,
Lee
Hassle free shopping
Order a drone using finance. Easy to do and great communication. Hassle free shopping
23 July 2025
Reply from Drones Direct
Hi there,
We're thrilled to hear that you found ordering a drone using finance easy and had a great communication experience with us. Making shopping hassle-free for our customers is always our goal! If you're interested in exploring more products, we recommend checking out Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Great deal & great drone saves the day
My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the security pin, for a case! Amazon insisted that he had received it. He was gutted!
So I checked the deals that Drones Direct were offering (I have bought all my drones from Drones Direct), they matched the Prime day price, plus included a 256gig sd card for free! So I ordered it, 24 hours later it arrived via DPD, resulting in a very happy son!
Always check Drones Direct before ordering from somewhere else.
Highly recommended!
17 July 2025
Reply from Drones Direct
Dear Customer,
Thank you for sharing your experience with us! We are delighted to hear that you found the perfect solution with us at Drones Direct and that your son is now a happy owner of the mini 4 pro, complete with a 256GB SD card.
We appreciate your loyalty and trust in us for your drone purchases. If you ever need anything else, please don't hesitate to visit Laptops Direct for any tech needs you may have.
Happy flying!
Best regards,
Mark
Poor customer service
Advertise next day delivery. When I tried to get in touch to discuss my order it took 45 minutes of dropped phone calls and online chats to be told that the item was out of stock (it was showing as in stock when purchased). Customer service at this company is awful - if you need your order quickly avoid if at all possible.
9 July 2025
Unprompted review
Reply from Drones Direct
Hi Alastair,
Thank you for your review.
Please accept my sincere apologies for the issues you faced with your order that led to the cancellation. We understand how frustrating this mjght have been.
Your comments have been passed on to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review. Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Fast and efficient delivery as promised
25 June 2025
Reply from Drones Direct
Thank you for sharing your positive experience with our fast and efficient delivery service. We are delighted to hear that we met your expectations. If you are in need of any other products, we recommend visiting Appliances Direct for a wide range of home appliances.
Best regards,
Lee
Avoid at all costs
Update: After I reported that the drone shoulder bag arrived scuffed due to the damaged box, I was given a £40 account credit. However, I’m keeping my original rating as the overall customer service was poor, and the item should have been packaged with much more care to avoid this situation in the first place.
Avoid at all costs! My Mavic 4 Pro drone was shipped in nothing more than a thin plastic postage bag, offering no protection whatsoever to the original box—or the drone itself. It arrived damaged- original box totally busted up. When I contacted customer service, they were completely unhelpful, stating they couldn’t do anything because the drone wasn’t technically broken. If I wanted to return it due to the damaged original box, I would have to pay the return postage myself. Extremely disappointing experience. I won’t be buying from them again and would urge others to avoid them as well.
19 June 2025
Reply from Drones Direct
Hi Ciaran,
Thank you for your review.
We're sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
We did speak to you regarding this, and issued a partial refund. The funds will clear in your account within 3-5 working days of it being processed.
Please be assured that your feedback has been reviewed internally.
Kind Regards,
Dyann
I ordered a "Box Opened" Dji Air 3s
I ordered a "Box Opened" Dji Air 3s. I Had previously emailed to enquire about the box open aspect. They replied with this:-
Product title: Box Opened DJI Air 3S Fly More Combo (RC 2)
You asked: Box opened? Is this item new, unflown etc?
We answered:
This drone is brand new, in perfect condition and hasn't been used, but the box has been opened however the drone has not been flown. Thanks!
We hope we gave you the response you were looking for. And since it could help our future customers, we've also published it on our website.
On the strength of that I placed an order for £1299.00
which was processed. I had a delivery date for 16/6/25. All Good. Next day, the delivery moved to 17/6/25. OK. Next day the delivery moved to 18/6/26. Not Good.
I called customer services and eventually found out that the item was not in stock! Remember the "Box Opened" Deal that they checked and emailed me to say all was good! They went on to tell me they did not know when this item would be back in stock! What a shambles and a very big disappointment. Bearing in mind they have cashed £1299 off my credit card.
Very dubious trading at best. The only saving grace in the whole sorry episode is that my card was reimbursed very quickly. In conclusion I would say that if Dronesdirect don't have the stock, don't sell it. And don't give fictitious details via email about an item that does not actually exist. And when you say "We really appreciate your order, so we've marked it V.I.C. – that's Very Important Customer. And we promise to send you handy updates every step of the way." It's not really true is it.
This V.I.C will not be back!
14 June 2025
Unprompted review
Reply from Drones Direct
Hi Dave,
Thank you for your review.
Please accept my sincere apologies for the issues you faced with your order that led to the cancellation.
Rest assured that your feedback has been reviewed internally so that we can make improvements where necessary.
Kind Regards,
Dyann
Avoid at all cost
I am/was a repeat costumer of Drones Direct, my first purchase did not include the Free SD card as descrdibed (these things happen) cusotmer support were able to sort out, and the card was sent to me after the fact.
My 2nd purchase on the 31st of May (to be delievered tomorrow 12th June) had not moved progress. I phoned today to see if 1), I could change the Address, (I couldn't no big deal)
2) Get an update on progress.
At this point I was told, the Drone I ordered was out of stock. At NO POINT was I made aware of this. The Drone has been out of stock for some time (they still processed the order) and is still available online to purchase. I asked when would it be in stock, and was told "We don't know when"
This is ridiculous. You can't sell something you don't have in stock and or don't know when its going to be back in stock.
I refuse to use this company again, and would advise anyone in the market for a drone to simply avoid this "company" at all costs.
11 June 2025
Unprompted review
Reply from Drones Direct
Hi Killian,
Thank you for your review.
We're very sorry for the frustration caused by your recent order and the lack of clear communication about stock availability. It's understandably disappointing to place an order expecting timely delivery only to find out later it's unavailable.
Your comments are reviewed internally and shared with the relevant teams to help improve accuracy and transparency going forward.
Kind Regards,
Dyann
I have bought two drones now and always…
I have bought two drones now and always had a good service.
1 June 2025
Reply from Drones Direct
Hello,
Thank you for being a loyal customer and for taking the time to share your positive experience with us! We are delighted to hear that you have had good service with your purchases of two drones. If you ever need any more tech gadgets, feel free to check out our other brands like Laptops Direct or Appliances Direct for a wide selection of products.
Best regards,
Lee
Reply from Drones Direct
Thank you for sharing your positive experience with us! We are delighted to hear that your order from Drones Direct arrived quickly and in good condition. If you're in need of any other tech products, we recommend checking out Laptops Direct for a wide range of options.
Take care!
Mark
Excellent service
Excellent service. Item dispatched the same day that the order was placed. Arrived the following day via DPD. Well done Drones Direct.
22 May 2025
Reply from Drones Direct
Thank you for your fantastic feedback! We are delighted to hear that you were impressed with the swift dispatch of your item and the speedy delivery via DPD. Your satisfaction is our top priority at Drones Direct. If you ever need more tech gear, feel free to check out Appliances Direct for a wide range of products.
Take care,
Lee
Reply from Drones Direct
Hello,
Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with our super fast delivery and found our prices to be good. We always strive to provide top-notch service to our customers.
If you're looking for more great deals and a wide range of products, we recommend visiting Appliances Direct at appliancesdirect.co.uk. They offer a variety of appliances to suit your needs.
Thank you again for choosing us!
Warm regards,
Lee
Super fast delivery and great price for…
Super fast delivery and great price for genuine DJI item.
7 May 2025
Reply from Drones Direct
Thank you for sharing your positive experience with us! We're thrilled to hear that you were impressed with the super-fast delivery and the great price you received for your genuine DJI item. If you're ever in need of more quality products, feel free to check out Appliances Direct for a wide range of appliances.
Best regards,
Ivy
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