This is a follow-up to my prior scathing review. Turstpilot really works because the company read my review and reached out immediately. They are now refunding my purchase price. I had previously... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Customer Service started out well. It very quickly deteriorated. That comment doesn't reflect the product but addresses customer service. I asked for a telephone number and a ret... See more
Company replied
I only wanted to buy the replacement filters, but was unable to do so. I was forced to buy another shower head which wasn't needed at this time. Please make that change so that others will not have th... See more
Company replied
I love the shower head, but am VERY FRUSTRATED with their customer service! Maybe this review will get their attention. I have sent them THREE e-mails, saying I want to cancel the continuing filte... See more
Company replied
Company details
Written by the company
Originating from the word "Thrive", our brand embodies the urge and obsession to attain goals. And our goals are clear: Shape Commerce.
Contact info
Portugal
- drivse.com
2.9
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well I like the product but your…
Well I like the product but your company take too long to received the merchandise, this is my second time I order the same shower but it take too long
21 May 2026
Unprompted review
Reply from Drivse
Hi JoseH,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
I can already tell a different in my…
I can already tell a different in my skin. I have psoriasis and I am seeing a change in it as well.
11 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear the shower head is already making a positive difference for your skin and that you’re noticing improvements. Your feedback means so much 💙😊.
Where is my order
Where is my order / shower ordered 6 months ago??
No answer no apologies no order arrived!
11 June 2026
Unprompted review
Reply from Drivse
Hi there,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
I just stared using the product as of…
I just stared using the product as of now I love it. I brought 3 and shared them with the family so far great things have been said.
27 May 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. It’s wonderful to hear that you’re loving the product and even shared it with your family — we’re glad everyone is enjoying it 💙😊.
A must have
Love our new Drivse Ion Drops shower heads. My face doesn't feel tight after showering anymore. My hair is softer and shiner. I don't have to wash my hair as often either. The pressure is fantastic. I was sceptical before I got them, turned out to be a must have purchase. If you are sitting on the fence, just do it, you will not regret it. Thank you Drivse
11 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your wonderful experience 🚿✨. It’s great to hear how much softer and shinier your hair feels, and that your skin is more comfortable after showering. We’re delighted the water pressure impressed you and that the product turned out to be such a valuable addition 💙😊. Your kind words and recommendation mean a lot!
My bathroom water always felt a bit…
My bathroom water always felt a bit harsh before. Now it feels lighter on my skin if that makes sense.
5 June 2026
Unprompted review
Reply from Drivse
Hi Nylah,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
excellent product
10 June 2026
Unprompted review
Reply from Drivse
Thank you for your kind words 🚿✨. We’re delighted to know you find the product excellent — your feedback means so much 💙😊.
I am revising my review.
After leaving a negative review, the company got back to me and offered a refund on the filters. After weeks of frustration, they should have done this at the beginning. I am revising my review as they did the right thing.
8 June 2026
Unprompted review
Reply from Drivse
Thank you for updating your feedback 💙✨. We’re glad to hear the issue was resolved and appreciate you taking the time to revise your review. Your input helps us improve and continue providing better support 🚿😊.
no pressure, so i put back my old showerhead and i got good pressure
no pressure, and i got things i did not order, just wanted to try not to have a massive amount of shower heads
8 June 2026
Unprompted review
Reply from Drivse
Hi Dun,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chris
Drivse Support Team
I had trouble getting all that I…
I had trouble getting all that I thought I had ordered. Finally today we go everything right. Thanks to you drivse team. I had one of these units some time ago and the handle split or cracked. It was by far the best shower head that I had used so I thought I would give it a try again. Thanks for helping me get every thing done.
10 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re glad everything was sorted out and appreciate your patience. It’s wonderful to hear you’re enjoying the shower head again — your feedback means a lot 💙😊.
This is a scam. POS
This is a scam. A cheap piece of plastic with holes don't waste time or $$ on this product.
9 June 2026
Unprompted review
Reply from Drivse
We’re sorry to hear about your experience 💙🙏. Your feedback is important, and we truly appreciate you taking the time to share it. Our support team is always available to help 👉 https://drivse.com/pages/contact-us.
I love my showerhead!
I love my showerhead and all the different settings that it has. I put it in a walk-in tub so that it will help me keep it clean as well as keeping myself clean. The pressure is perfect on all settings.
10 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear you’re enjoying the showerhead and its settings. It’s wonderful that it’s also helping with keeping your walk-in tub clean 💙😊.
I get filters every week and I don't need them
I keep on getting filters every week
4 February 2026
Unprompted review
Reply from Drivse
We’re sorry to hear about the repeated filter deliveries 💙🙏. Please reach out to our support team so they can assist with adjusting your shipments 👉 https://drivse.com/pages/contact-us. Your feedback is important and we’ll make sure it’s noted 🚿✨.
A life saver !
I love my new shower head and faucet filters. I developed severe eczema over the fall and all of the meds I was prescribed weren't helping. Changing out my shower head was my last resort. I've only had it up for 3 weeks and it cleared it up completely !! What a life saver !!
11 May 2026
Unprompted review
Reply from Drivse
Thank you for sharing your wonderful experience 🚿✨. We’re delighted to hear how much the shower head and filters have helped with your skin — it’s amazing to know they made such a positive difference 💙😊. Your kind words mean a lot!
The staff is very responsive and kind
The staff is very responsive and kind. They quickly solve customer problems.
10 June 2026
Unprompted review
Reply from Drivse
Thank you for your kind words 🚿✨. We’re delighted to hear that the staff was able to respond quickly and provide the support you needed. Your feedback means a lot and helps us continue improving 💙😊.
I didn’t expect anything dramatic but…
I didn’t expect anything dramatic but over time I noticed little improvements. My scalp is calmer and my skin doesn’t itch after hot showers anymore. Even my hair feels smoother when it dries. Those small changes add up.
15 May 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. It’s wonderful to hear how those small improvements added up over time — calmer scalp, smoother hair, and skin feeling more comfortable after hot showers 💙😊. Your feedback means a lot!
Fast, easy, effective…
The shower heads arrived really fast and I installed them both very easily... The power is great and the options for spray type are much better than I had before! Very happy and would definitely recommend.
10 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re glad to hear the shower heads arrived quickly and were easy to install. It’s wonderful that you’re enjoying the strong water power and spray options, your feedback means a lot 💙😊.
The quality of the device is far superior to Delta & Moen
The quality of the device is far superior to the Moen & Delta plastic handhelds that crack and leak and need to be replaced too frequently. The filter also helps remove minerals from the well water. Definitely a step up in our handheld shower appliance.
10 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear the quality stands out and that the filter is helping with well water minerals. It’s wonderful to know the shower head has been a step up for you 💙😊.
When i received it was broken
When i received it was broken. It then proceeded to break even more so that it was unusable. I emailed several times with no response zero customer service. Will spread the word of how bad this company is.
15 April 2026
Unprompted review
Reply from Drivse
Hi Rosalie,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Leonyvi
Drivse Support Team
showering just feels better
Honestly it just made showering feel nicer overall. The water spreads evenly and doesn’t feel harsh on my shoulders. My hair rinses faster too which i didnt expect. Simple change but worth it.
25 May 2026
Unprompted review
Reply from Drivse
💬✨ Thank you for sharing your experience 🚿. We’re delighted to hear the shower feels gentler and more enjoyable 💖. Your feedback truly means a lot 🌟.
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